Gateway Subaru

2nd purchase at Gateway Subaru Writer & spouse had occasion to purchase a 2nd Subaru for our family from Gateway Subaru in Delmar. On both occasions the buying process was one with Writer & spouse had occasion to purchase a 2nd Subaru for our family from Gateway Subaru in Delmar. On both occasions the buying process was one with no pressure and ended in a fair price and an excellent experience. Our salesperson Kyle Hutchins was knowledgeable, friendly and helpful. I would recommend Gateway wholeheartedly if you are in the market for a Subaru! More

Great car, great price, great service! Thank you Nick!! What started out as a bad day ended up a great one. Was making a trip to Annapolis (90 min. away) and soon after, the engine light comes on.....again. What started out as a bad day ended up a great one. Was making a trip to Annapolis (90 min. away) and soon after, the engine light comes on.....again. After sinking several thousands of dollars into the old girl, this was it. Missed the appt., put the car in the shop again for the 2 times in 3 weeks, and started looking for a new vehicle. Saw some good cars, but the price was just more than I was comfortable with. Then, my wife said "lets see what they have at Gateway Subaru." "Ah, good idea", I think to myself. Not 3 minutes later, BOOM, there is exactly what I want, and more, for a price 5k less than my other choices. Went down there and Nicolas came out to meet us in the rain, after a quick look over (had already gone over the many pictures on their website, took it for a test drive. Fantastic car! Traded in the "ole girl", gave us more than expected and gave us a great price that fit our budget perfectly. Had to wait for a little bit, and Brian gave us a set of headphone (made by Harmon/Kardon) for the wait. I have nothing but excellent things to say for the entire process, and the staff was amazing!!!! Thank you Gateway Subaru!! More

Satisfied??? Jim Stein the sales person was awesome! He was helpful, very knowledgeable, and thorough. I would recommend him. Of course the final price quoted was Jim Stein the sales person was awesome! He was helpful, very knowledgeable, and thorough. I would recommend him. Of course the final price quoted was not the final price. I felt the "staff" (not Jim Stein) was dishonest in what was promised and then what was delivered. Typical car dealer antics. More

Great Experience with Jim Stein and Gateway Subaru We were very impressed with the non-pressure atmosphere in the dealership. Jim Stein was very knowledgeable about the Outback which we eventually pur We were very impressed with the non-pressure atmosphere in the dealership. Jim Stein was very knowledgeable about the Outback which we eventually purchased. He provided a great test drive allowing both myself and husband to drive and experience the vehicle. He could answer all of our questions and obviously likes the product he sells!!! Jim spent a great deal of time with us when we picked up the vehicle and explained the vehicle thoroughly, again answering all of our questions, some of them repeatedly!!!! We would definitely purchase another vehicle from Jim and Gateway Subaru. We completed the paperwork in record time - thanks to Zach Nagler. It was the easiest car buying experience we have had!!! Thank You!!! More

I couldn't be happier with Steve Wergin & Gateway Subaru I couldn't be happier about my experience with Steve Wergin and Gateway Subaru. We live three hours away and reached out to several dealerships online I couldn't be happier about my experience with Steve Wergin and Gateway Subaru. We live three hours away and reached out to several dealerships online. From the very first email, Steve set Gateway apart from all the other dealerships by personally addressing all of our questions in a way that built our trust and filled us with confidence. Gateway didn't originally have the exact vehicle we were looking for in their inventory, but Steve effortlessly sourced the exact model we were seeking within one business day. Additionally, he worked directly with us every step of the way, walking us through the process and helping us prepare everything we'd need before our trip out to retrieve the car. When we pulled into the dealership, we were greeted by our brand new Forester, freshly washed, sitting right up front, next to the front door. And after completing the paperwork, Steve spent over an hour carefully familiarizing us with all the safety features and making sure the navigation and communication functions were working with our phone for our trip home. Not only that, but I was shocked to open the car manual and discover that Steve had personally bookmarked all of the most important items for our quick referencing needs. Buying a car from several hours away (in a different state) introduces more anxiety than the typical car-buying experience; ultimately, the reason we selected Gateway was because of Steve's personalized attention, the dealership's solid reviews, and a few qualities that made Gateway seem a little more special than others (like their community outreach and their fundraising efforts). We had high expectations, and Steve & Gateway exceeded them all. Thanks for making our new purchase such a seamless and rewarding experience, Steve & Gateway! More

Helpful, patient employees Everyone with whom we were fortunate to work in purchasing our car today was obviously putting the customer high on their list of importance. Very co Everyone with whom we were fortunate to work in purchasing our car today was obviously putting the customer high on their list of importance. Very comfortable , caring, and friendly. More

Jim Stein Very pleased with our new Outback. Jim Stein is a great asset to Gateway. A pleasure to work with. This is our first experience with Gateway and I'm Very pleased with our new Outback. Jim Stein is a great asset to Gateway. A pleasure to work with. This is our first experience with Gateway and I'm sure won't be the last. The customer service we received made buying a car a pleasure. Thank you Jim and Wendy S More

More than satiafactory While I find it to be a chore visiting dealerships conversely my experiences with Gateway have been pleasant. The the service representative and the While I find it to be a chore visiting dealerships conversely my experiences with Gateway have been pleasant. The the service representative and the technician were knowledgeable, friendly and efficient. My car was returned to me promptly, clean and organized even better than when I brought it in. Overall, the visit was pleasant, productive and I am totally pleased and impressed. And, I like the coffee. More

Good Choice Top Dealership. Jeff Little and Wendy Schiavone went out of their way to make us feel comfortable explaining in detail what we needed to know concerni Top Dealership. Jeff Little and Wendy Schiavone went out of their way to make us feel comfortable explaining in detail what we needed to know concerning the newly purchased Crosstrek vehicle. Friendly and trustworthy and customer-oriented team. Highly recommend Gateway Subaru.. More

Problems with Certified Pre-Owned The employees at Gateway Subaru have been extremely helpful and friendly, unfortunately they did not service the vehicle properly during the certifica The employees at Gateway Subaru have been extremely helpful and friendly, unfortunately they did not service the vehicle properly during the certification process for the certified pre-owned vehicle I purchased. About 15 miles down the road after purchasing my 2016 certified vehicle, the TPMS light went off. When I stopped to check the tire pressures the right side of the car had pressures of 35-36 and the left side had pressures of 26-27 when the goal ranges are 29 and 30. I then fixed the tire pressures and the light remained on. I took it to my local dealer (Gateway Subaru was about 3 hours away) and they had to reset all of the TPMS sensors as they did not do that at Gateway when rotated the tires. And now I have to get my car aligned, that always was not done properly. Overall, they provided very excellent service, just disappointed in the tire issues. Would recommend this dealer, just be sure to verify tire pressures before leaving the dealer. More