Gateway Kia Warrington

Very timely, honest, thorough. I would highly recommend the service dept to other customers (I had other options) . Keep up the good work and service I would highly recommend the service dept to other customers (I had other options) . Keep up the good work and service More

Service was fine Service at gateway Kia is always good. They answer any questions I have and are courteous. They took my car on time and finished it in time. Service at gateway Kia is always good. They answer any questions I have and are courteous. They took my car on time and finished it in time. More

Inspection by appointment Inspection due. Service almost charged me for a complimentary oil change and complimentary tire rotation because she was not paying attention to our Inspection due. Service almost charged me for a complimentary oil change and complimentary tire rotation because she was not paying attention to our account. I caught it when bill was presented for payment. Free carwash was appreciated. More

Fast Experience The purchase of the vehicle went smoothly and quickly. It almost was too quick--no one really went over the features of the car with us very well, so The purchase of the vehicle went smoothly and quickly. It almost was too quick--no one really went over the features of the car with us very well, so it was pretty much my own learning experience and becoming very familiar with the manual. Also, the salesman promised to contact my insurance company on Monday, but on Wednesday when I spoke to my insurance agent, they had not received any information. More

wouldn't go back. dropped off car at 0915 for appointment. never heard until I called about 5 hours later, was told they would call me back soon. 2.5 hours later I call dropped off car at 0915 for appointment. never heard until I called about 5 hours later, was told they would call me back soon. 2.5 hours later I called again, got the same response. inquired about a rental, was told 2-3 week wait. problem for vehicle wasn't resolved either, and there was a large oil slick running down my passengers side door. More

Expect to wait longer then told My car was to be done by 11:15 and after waiting until 12 they gave me the wrong keys. I finally got out of there at 12:15. in My car was to be done by 11:15 and after waiting until 12 they gave me the wrong keys. I finally got out of there at 12:15. in More

oil change and state inspection The oil change and state inspection were done ok however they tried to sell me a brake fluid flush? i just had my brakes replaced along with the roto The oil change and state inspection were done ok however they tried to sell me a brake fluid flush? i just had my brakes replaced along with the rotors and an entire system flush less than a month ago? how can my fluid be black already as i was told by the technician? More

Very helpful and transparant Very happy with both the sales process as well as a subsequent service visit. Stephanie was very honest and helpful throughout the sale, and made sur Very happy with both the sales process as well as a subsequent service visit. Stephanie was very honest and helpful throughout the sale, and made sure that any issues that arose were taken care of in a timely manner. More

Excellent Service The service department was excellent, friendly, and very precise about the service being performed. I was escorted to my car. My car was washed. The The service department was excellent, friendly, and very precise about the service being performed. I was escorted to my car. My car was washed. The staff were very professional. More

Great Experience I take my '13 Sorento to Gateway for service exclusively. I had it in for an oil change on 7/3/18 but also needed new rear brakes and rotors which I w I take my '13 Sorento to Gateway for service exclusively. I had it in for an oil change on 7/3/18 but also needed new rear brakes and rotors which I wasn't aware of. The work was done in a timely manner but was a bit expensive, but I needed it done. When I got home I discovered a coupon for an oil change and money off the total bill. I went to the service department after work and explained that I got the coupon the day I had the service completed and asked if they could honor it. At first the service writer said that he couldn't open the repair order today so he couldn't discount the bill. I asked to speak to the service manager who, after reviewing the situation offered me a free oil change and tire rotation on my next visit. I was happy with that and appreciated the gesture. Thank you for always doing your best to accomodate me! I'm sorry I don't remember the names of the employees involved. More