Gateway Kia Warrington

Service Everything completed as was expected and done on time. I will come again to have my car serviced when needed and will expect the work completed as in Everything completed as was expected and done on time. I will come again to have my car serviced when needed and will expect the work completed as in the past More

Service work Service advisor was very accommodating with work that was being done on our automobile.treatment was very pleasant working with gateway Kia.will defin Service advisor was very accommodating with work that was being done on our automobile.treatment was very pleasant working with gateway Kia.will definitely look forward to working with this company in the future. More

Very pleasant and comfortable, with no hassle. Kia of Warrington have the most polite people in a dealership I have ever known. There need to be more dealerships like you then they would have mor Kia of Warrington have the most polite people in a dealership I have ever known. There need to be more dealerships like you then they would have more business. More

Getting to my deal I found BJ aka Walter Gilatt, to be hard to work with on this deal. He sold me on my Forte 3 yrs ago. But when I came in for your event it was diffi I found BJ aka Walter Gilatt, to be hard to work with on this deal. He sold me on my Forte 3 yrs ago. But when I came in for your event it was difficult. He hadn't been there in years. Kept saying it was his 1st day back. If I hadn't had a previous relationship with him I would have walked out or ask for another sales person. He didn't know the product. Didn't listen to what I wanted in color or options. I had to remind him on several occasions what I wanted. Black on black Optima EX. Even when writing up the final deal he said it was for the silver Optima and I had to correct him. Alex was awesome he worked the deal I was almost ready to walk out. Barry saved everything and I finally got the 12k 48month lease I walked in and asked for. The downside is sitting around for nearly 90 min waiting to sign papers. BJ should not have been working with customers that day. He should have shadowed another sales rep I think the deal would have been done much quicker and not taken 4.5hrs My car came from NJ and I picked it up on Monday 06/25/2018. There was still some dirt build up in the trunk lid area. I was disappointed in the detail that was given to a 36,000 dollar car. That there was no quality assurance shown that the car was free of all dirt or dirt buildup. More

Service is exceptional The service/ employees are great. Always so nice and helpful i would recommend Gateway Kia to friends and family. Really good with reminders for ap The service/ employees are great. Always so nice and helpful i would recommend Gateway Kia to friends and family. Really good with reminders for appointments. More

Stephanie Hevener Stephanie took the time and energy to help my family and I into a vehicle. Shes very outgoing, friendly, and encouraging. My kids absolutely loved he Stephanie took the time and energy to help my family and I into a vehicle. Shes very outgoing, friendly, and encouraging. My kids absolutely loved her also More

New Key fob programmed This was a short visit today, less than 45 minutes. I had ordered a new Key fob to replace one that had been damaged in a parking lot after I had drop This was a short visit today, less than 45 minutes. I had ordered a new Key fob to replace one that had been damaged in a parking lot after I had dropped it and it got run over by a passing car in a parking lot. So, they had to program the new one to my car and make sure that both of my key fobs, the new one and my spare back up one both worked. More

Problem with condensation in tail light. Everyone at the dealership is very knowledgeable and friendly. Service Department is prompt and thorough.I was in and out of building in the promised Everyone at the dealership is very knowledgeable and friendly. Service Department is prompt and thorough.I was in and out of building in the promised time. More

Inhibitor switch repair Dec 2017 Inhibitor switch did not fix the problem and probably wasn’t a repair that was needed. Still having same issue as before. Brought it in this month and Inhibitor switch did not fix the problem and probably wasn’t a repair that was needed. Still having same issue as before. Brought it in this month and they couldn’t find the problem. More

service visit I went for an oil change. Since they do the multi-point check, they found a couple of things that were due for regular maintenance. I'm not due for i I went for an oil change. Since they do the multi-point check, they found a couple of things that were due for regular maintenance. I'm not due for inspection until December, and am glad they were able to do things proactively. More