Gateway Kia Quakertown

Bought a Serento We were pleased with the overall experience. I have bought many vehicles and this was pleasant. No pressure from the sales team and they were helpful. We were pleased with the overall experience. I have bought many vehicles and this was pleasant. No pressure from the sales team and they were helpful. More

Great service I took my car for the first oil change and at that time they told me the car had a recall, they explained the recall did all the work and I was on my I took my car for the first oil change and at that time they told me the car had a recall, they explained the recall did all the work and I was on my way in no time. More

Great service...NOT So I see this car advertised on cars.com and on this dealers website...I send an e-mail and I get a couple responses...the day I want to go see it I m So I see this car advertised on cars.com and on this dealers website...I send an e-mail and I get a couple responses...the day I want to go see it I make an appointment and they assure me the car is still available and that they are waiting for me...so I drive 90 minutes thru 4th of July traffic to get there and when I do I find out the car was sold a week ago...great service...Thank you. PS...I wanted to posted a review on cars.com to but they do not approve bad reviews for dealers that advertise on their website...shame on them. More

Customer Skills Training Needed Badly Went to Gateway Kia Quakertown to turn in my lease vehicle. Upon entering the dealership the front end manager, Mr. Mullin never looked up to greet Went to Gateway Kia Quakertown to turn in my lease vehicle. Upon entering the dealership the front end manager, Mr. Mullin never looked up to greet us when we walked up to the front reception desk & he continued to keep his head buried in his cell phone and made us wait before acknowledging us. I would suggested to Gateway that if they are going to have the manager sit at the front receptionist desk that they need to send them for training about customer service skills. Also Gateway should invest in some air fresheners for the dealership because the place smells like cigarette smoke and so do the employees. Returning my lease vehicle did not go as smooth as the way that the Kia Company Lease Advisor, who does not work for the dealership, indicated that it would. I had called the dealership the week before to ensure that when returning my lease vehicle it would go smooth like the Kia Company Lease Advisor said it would and spoke to a Steve who gave wrong information saying that they would collect the lease end disposition fee at the dealership. This was definitely wrong information and the frightening part of all of this is that I found out later that Steve is one of their finance people. Imagine having him work up the purchase price of a new car or processing lease payments--frightening thought! Another suggestion maybe hire people that know what they are doing and know the industry. I had heard from others in the area that this dealership is not a good one and lie about everything and anything. Unfortunately after I leased my vehicle from them I viewed the Better Business Bureau page and see that Gateway Kia Quakertown and some of their 3 other dealerships have many negative reviews. I am writing this review hoping that other potential customers will review this and will decide that they really are not that honest of a dealership. This is definitely not a friendly family dealership and beware of this dealership. Because of my first impression when returning my lease vehicle I made a quick decision to not purchase or lease another vehicle from Gateway and instead purchased my next Kia from another dealership. More

Great purchase Everyone was great at the dealership. Mark was great with the test drives and sale. Ross went and picked up and detailed the car in great time. Everyone was great at the dealership. Mark was great with the test drives and sale. Ross went and picked up and detailed the car in great time. More

Terrific experience I give Gateway Kia a 5 star rating because I was looking for a Kia Soul and Gateway found the exact car I wanted. The dealership is clean and has pro I give Gateway Kia a 5 star rating because I was looking for a Kia Soul and Gateway found the exact car I wanted. The dealership is clean and has professional employees. The sale was hassle free and the paperwork was efficient. I highly recommend Gateway Kia for a car sale or lease. More

Service Our experience at this dealership was both friendly and professional. The expert service team completed the work quickly and efficiently. We will ce Our experience at this dealership was both friendly and professional. The expert service team completed the work quickly and efficiently. We will certainly return for scheduled service. More

Excellent, efficient and friendly My experiences, past and present, means I can expect to receive timely service. This includes excellent communication, timely service ( things are re My experiences, past and present, means I can expect to receive timely service. This includes excellent communication, timely service ( things are ready when told they would be ready) and expert thoughts on how to handle present issues as well as perspectives on future maintenance concerns. More

Great Service! Gateway KIA always provides excellent service. The facility is clean and has a comfortable waiting area. The representatives are always courteous & h Gateway KIA always provides excellent service. The facility is clean and has a comfortable waiting area. The representatives are always courteous & helpful. Don Leis is very professional & knowledgeable. I am always pleased and leave with confidence in the service provided. More

Oil change The staff was very friendly. It was very easy to get an appointment and it was done quickly. They went above and beyond with their work! The staff was very friendly. It was very easy to get an appointment and it was done quickly. They went above and beyond with their work! More