Gateway Kia Quakertown

John was absolutely wonderful with my husband and I. It was a lengthy process due to credit history but he was understanding and was extremely supportive. We appreciated his faith in us. It was a great e was a lengthy process due to credit history but he was understanding and was extremely supportive. We appreciated his faith in us. It was a great experience from start to finish. We love our Sorrento! More

I purchased a Rio5 on 02/06/12 with an expected delivery date of 02/10/12. On 02/10/12 about 6pm I called the dealership to find out if I could pick up my new car. James Milligan, the salesperson I was work date of 02/10/12. On 02/10/12 about 6pm I called the dealership to find out if I could pick up my new car. James Milligan, the salesperson I was working with, was not on duty so I asked to speak with the manager. They took a message and said he would call me back shortly. I waited two hours and called them again. I was told the manager was not able to come to the phone and that I had to call James tomorrow. I called James the next morning and told him I was not very happy that he had not called me to let me know the status of my new car and that I was not able to even get the manager on the phone. I told him it felt as if they had gotten the deal (I had given them a $500 deposit and the title to the vehicle I was going to trade)and I no longer mattered to them. He promised to call me 02/06/12 with a package of free services for the inconvience. James did not call on Monday and I was unable to get him or a manager to return my calls that day or for the rest of the week. On 02/15/12 I was able to speak with James and I told him I no longer wanted to purchase a car from them and needed to make arrangements to get my deposit and title back. I was told only Barry the GM could do that and James would have him call me. I started leaving messages everyday for Barry via James on 02/16/12 but no one called me. I contacted my lawyer on 02/20/12 and Barry responded on 02/22/12 saying he would mail my refund and title. I received both on 03/06/12. As far as I know the vehicle they sold me was never delivered. More

On January 31, 2012 I was on the internet in search of a price quote for a new car. In the process this car dealers name appeared (Gateway Kia Quakertown), and a request for a credit card to get my quote p price quote for a new car. In the process this car dealers name appeared (Gateway Kia Quakertown), and a request for a credit card to get my quote popped up. Well, I backed out of the screen. Sometime after 9:00 a.m. I missed a call from Ramon at Gateway Kia, anxious to talk to me about buying a new car. I returned his call, but John (General Manager) answered the phone and told me that Ramon was not there, and said that he could help me. I told him what I was looking for and he told me that he had what I was looking for on his lot and if not he had other lots where he could get the car. I arrived at the dealership, and did not receive the warmest of welcomes. I was greated by a salesman, but I explained that I was to see John, so he took me inside to John who then said, "this gentleman can help you." Ok, I thought to myself. I went outside with the salesman... which I don't even recall his name, because I was already upset at the intial treatment by John. I actually felt that they were looking at me as if I did not have the money or the credit to purchase one of THEIR over priced cars. I told the salesman what I wanted, and he went back into the building and was back out within a minute. He told me that they did not have what I was looking for on the lot. I said, "John told me that if you did not have one on this lot that he could get one from one of his other lots." He said, "we do not have anything that you are looking for on any of our lots." I could not believe that I driven 45 minutes to be told that they did not have the car... why not just tell me over the phone. At this point I was very upset... Well guess what... they lost a sale, because I went to Tom Ring's Brown Daub Kia and went home with the BRAND NEW CAR THAT I WAS IN SEARCH OF. I will NEVER recommend Gateway Kia to anyone... I'd tell them not to waste their time!!!! More

Very positive experience. I felt my questions and concerns were answered honestly. John worked very diligently to help me obtain the car of my choice. There were no bells, whistles and gong bongs goi concerns were answered honestly. John worked very diligently to help me obtain the car of my choice. There were no bells, whistles and gong bongs going off like some other dealers I frequented to make you think they were giving you this big deal when they were not, which was a big distraction. There was no haggling and everything was explained in detail. Before going to Gateway Kia I called and spoke to John, I told him my unfortunate experience of the other car dealer and I did not want that and he guaranteed there would be nothing like that and he kept to his word. My hat off to Gateway Kia and their team. I love my new 2012 Kia Forte More

Outstanding customer service!!!! Bought many cars from Outstanding customer service!!!! Bought many cars from many dealers and never retuned to any of them - we would go back to Gateway Kia in Quakertow Outstanding customer service!!!! Bought many cars from many dealers and never retuned to any of them - we would go back to Gateway Kia in Quakertown without any hesitation. The entire process was "painless" and professional! Love my new 2012 Forte EX!!!! More

Our salesman, Paul, was trying to make a deal for us on a 2012 Kia Sportage but the Manager wouldn't budge on our trade in nor on the price of the vehicle. The sticker price was $36K and they were only will 2012 Kia Sportage but the Manager wouldn't budge on our trade in nor on the price of the vehicle. The sticker price was $36K and they were only willing to come down to $34K. We decided to walk out since they didn't want to make a deal, that was fair to us and them. We ended up buying from Burlington Kia where we got the same car for $29K. Obviously, Gateway had some "wiggle room" in their price but thought we were stupid and would just hand over our wallets. Not this time! I'd recommend Burlington Kia, though a drive from the Quakertown area I think an 1-1.5 hour drive is worth $5K...don't you?! More

I bought a 2012 Kia Forte SX koup at Gateway Kia two weeks ago and am very pleased with the dealership and the car. James Milligan was great to work with and took a great deal of time to show me how to weeks ago and am very pleased with the dealership and the car. James Milligan was great to work with and took a great deal of time to show me how to use all of the options my car came with. I would definately recommend Gateway Kia to anyone looking to buy a vehicle. Everyone was so friendly and they all took the time to congratulate me on my new racing red koup. They also email me coupons for service and accessories. Thanks for a great experience Gateway Kia and especially James Milligan! More

We were bullied, to say the least, at Brown Daub Kia in Allentown so we took a chance at going to Gateway Kia in Quakertown. When we met Gregg we told him we had no interest in buying a car and we just wan Allentown so we took a chance at going to Gateway Kia in Quakertown. When we met Gregg we told him we had no interest in buying a car and we just wanted to look. He said "no problem, may I show you around and answer and questions you may have?" So we thought, fair enough. Not only was he kind and courteous, we ended up buying a Kia Soul and the experience was just great. Our daughter is next up for a car and we will be visiting with Gregg soon. Thank you! A&E :) More

Joe Laurinitis, assistant service manager, and general manager, Barry, have extremely poor customer service skills. I purchased my vehicle there in 2008 and had it serviced there numerous times, mostly manager, Barry, have extremely poor customer service skills. I purchased my vehicle there in 2008 and had it serviced there numerous times, mostly for regular maintenance. Joe made a mistake, as we all do, and scheduled me for an oil change when I did not request one. I had requested a quote for service and the use of a loaner car. I advised Joe that I did not request an oil change and did not understand why he performed one. Instead of following "the custsomer is always right" common practice, he argued with me in an accusatory manner in front of other customers, eventually involving his manager, who was extremely rude and condescending, stating that I did request it. A $40 service mistake. It doesn't make sense why they would be willing to loose a loyal customer for three years for a $40 mistake. Beware if you request a courtesy car from Kia of Quakertown, they may charge you for services you do not request, if you ever get a car, as I waited for three months for a car. There are so many other professional and appropriate ways this could have been handled. Joe and Barry need training in interpersonal relations and are costing Kia a lot of money if this is how they treat everyone. More