Gateway Kia Quakertown

The new Mike l manager they brought on is the worst manager I’ve seen in 4 years of selling cars. As a former worker there I can tell you to stay away! Mike once told me he could get a deal that sounde manager I’ve seen in 4 years of selling cars. As a former worker there I can tell you to stay away! Mike once told me he could get a deal that sounded reasonable. I had a lady drive an hour in all for them to lowball her trade and try to get me to swap her to a way less nice car with more miles with an older body style. She left beyond angered and I was equally upset! Truly just shameful. Most used inventory costs more then there msrp did years back. Mike L doesn’t coach doesn’t say much has 0 personality and is beyond under qualified to manage a dealership! He gave 0 paper work on how he wanted sales process done. 0 coaching. Just try’s to assert his power. It went from a happy dealer with ten plus cars to a dealer that did a few to none done says. Also when the new Mike came they brought in a sales guy named Troy who grunted at people n made gross comments about people’s daughters. The guy was a walking lawsuit. More

My recent visit to Gateway Kia of Quakertown Dealership left me utterly frustrated and disillusioned with their management team. I had high hopes of finding my dream car and receiving exceptional service, left me utterly frustrated and disillusioned with their management team. I had high hopes of finding my dream car and receiving exceptional service, but unfortunately, my experience was marred by the incompetence and lackluster attitude of the management personnel. From the moment I stepped into the dealership, it was evident that the management team was disorganized and unprofessional. Despite having made an appointment in advance, I was kept waiting for an unreasonable amount of time without any explanation or acknowledgment. The lack of basic customer service skills and attention to detail was glaringly apparent. Moreover, when I finally managed to speak with a manager, their attitude was dismissive and unhelpful. They seemed more interested in upselling and pushing me towards higher-priced vehicles rather than genuinely understanding my needs and preferences. It felt like they were more focused on maximizing their profits rather than building a positive customer relationship. Furthermore, the manager appeared to have limited knowledge about the vehicles on the lot. When I asked specific questions about certain features and specifications, they were unable to provide satisfactory answers or seemed completely unaware of the details. This lack of product knowledge was deeply concerning and reflected poorly on the dealership's commitment to providing accurate and reliable information to customers. To make matters worse, the manager's communication skills were severely lacking. They were unable to articulate their thoughts clearly and often provided vague or contradictory information. It was incredibly frustrating to engage in a conversation that felt like a never-ending loop of confusion and miscommunication. Their inability to effectively communicate only added to the overall sense of disappointment and dissatisfaction. In the end, I left the dealership feeling utterly disheartened and certain that I would not be returning. The management team's incompetence and lack of professionalism completely overshadowed any potential positives the dealership may have offered. A dealership's management should be the backbone of excellent customer service, but in this case, they were the primary reason for my negative experience. I hope that Gateway Kia of Quakertown takes this review as constructive feedback and works towards improving their management practices. A competent and customer-centric management team is crucial for the success and reputation of any business, especially in the highly competitive automotive industry. Until I see significant improvements in this regard, I would strongly advise potential customers to explore alternative dealerships that prioritize professionalism and customer satisfaction. More

Liars! Broken promises! Foul language used by salesperson! Overall awful experience! Never going here again to purchase anything!! I left this dealership f Broken promises! Foul language used by salesperson! Overall awful experience! Never going here again to purchase anything!! I left this dealership feeling taken advantage of and scammed. Car price was marked up over MSRP and when I called them out on it they wouldn’t honor their online price….gave some bogus excuse! Gave me a number for my trade value….then that number was lower when paperwork was done. No one ever went over any paperwork with me on the final financials to make sure all was accurate. I was just handed an envelope and told have a nice day. I should have listened to my gut and walked out of that dealership!!!! Management sucks. Nothing done about bad reviews! More

Service is horrible lied on receipt leaving out part of what was wrong which gave me issues as my Kia was a lemon. No timely appointments despite car no being street legal. Zero loaner cars available what was wrong which gave me issues as my Kia was a lemon. No timely appointments despite car no being street legal. Zero loaner cars available More

Scam artists! Bait and switch tactics. Beware!!! Don’t buy a car there. I called and made an appointment for a specific vehicle at a specific time when I arrived, Bait and switch tactics. Beware!!! Don’t buy a car there. I called and made an appointment for a specific vehicle at a specific time when I arrived, they couldn’t even find the car and I had to wait a half an hour until they did. Then the after they found the vehicle they let me drive it, and when we sat down inside to discuss the financing, he came back and said I can give you a better deal on this vehicle. after all the time we spent that car was apparently sold don’t risk it don’t buy from Gateway Kia. More

The service department is horrible. I would go to another service department if you are able to drive your vehicle. I would go to another service department if you are able to drive your vehicle. More

Horrible service department and sales doesn’t care about you unless your buying a car you unless your buying a car More

I went to look at a new car and was called a Chink behind my back by the salespeople. Never again. my back by the salespeople. Never again. More

They sold me a flood damaged car. They had to have known because it was easily seen with the car on a lift. They should be shut down. because it was easily seen with the car on a lift. They should be shut down. More

Used to be a great dealership. Now service department is horrible. They no longer allow scheduling on their website - instead they take your info and promise someone will call - they never do. Called servic horrible. They no longer allow scheduling on their website - instead they take your info and promise someone will call - they never do. Called service department twice and left messages - no one ever called back. Avoid this terrible dealership at all costs. More