Gateway Chevrolet - Service Center

Awesome service Robert is always helpful and knowledgeable. He always makes sure everything is taken care of and the correct service is always performed on my car. Robert is always helpful and knowledgeable. He always makes sure everything is taken care of and the correct service is always performed on my car. More

Equinox servicing Great service as always with John Sheldon. He is primary reason we service the vehicle at Gateway. Every time we bring one of our two cars in John g Great service as always with John Sheldon. He is primary reason we service the vehicle at Gateway. Every time we bring one of our two cars in John greets us with a smile and always keeps us informed of this status when the vehicle might be ready. John has our ultimate trust.. He always tells us what is needed to be done and we have the ultimate faith in his judgement. More

Could have been better No communications or explanations Never actually is the time they say Employees don’t know other employees names Not very kind when it comes to No communications or explanations Never actually is the time they say Employees don’t know other employees names Not very kind when it comes to help More

Fast and friendly, very organized and professional. I always get great Service from the friendly staff at gateway Chevrolet. The facility is clean and I always have fast serviceI can always trust my ca I always get great Service from the friendly staff at gateway Chevrolet. The facility is clean and I always have fast serviceI can always trust my car with gateway Chevrolet. More

Awesome I bought my car here 5 years ago and have been using their service center the whole time. In the beginning i had a couple service guys treat me bad bu I bought my car here 5 years ago and have been using their service center the whole time. In the beginning i had a couple service guys treat me bad but they are no longer there. I work with Robert Hernandez and he is always kind and courteous and thinks of his customers first. He makes sure we are happy when we leave and always returns calls. As long as he is there i will continue to bring my car to him. My family also uses the service center and deals with Robert. More

Car care Thank you for taking good care of your customers! We appreciate the friendly staff and quick response since the day we leased our Malibu's. Thank you for taking good care of your customers! We appreciate the friendly staff and quick response since the day we leased our Malibu's. More

Bad PSI Sensor Tire PSI sensor problem. Sensors were placed incorrectly. So a badly damaged tire was reading in the wrong position. Had to purchase a new tire as a r Tire PSI sensor problem. Sensors were placed incorrectly. So a badly damaged tire was reading in the wrong position. Had to purchase a new tire as a result of what was discovered. More

Oil change Great customer service Every time I've come to Gateway I've always get great service and always get acknowledge it could be a super busy day but I'm Great customer service Every time I've come to Gateway I've always get great service and always get acknowledge it could be a super busy day but I'm never ignored great customer service always. More

Great Service I appreciate Robert Hernandez helping me figure out what was wrong with my 2012 impala, he took the time and went out of his way to make sure my car w I appreciate Robert Hernandez helping me figure out what was wrong with my 2012 impala, he took the time and went out of his way to make sure my car was fixed that same day, since that's my only vehicle. I'm very happy. Thanks More

Great service advisor My problem is - I own a 2009 Saturn Outlook and had my 100,000 mile tune up as instructed and thought my next tune up would be at 200,000 miles and I My problem is - I own a 2009 Saturn Outlook and had my 100,000 mile tune up as instructed and thought my next tune up would be at 200,000 miles and I was told the tune up was good till then. Around 140,000 miles I was experiencing problems. The problem was diagnosed as a transmission and motor mount problem. I had a new transmission and motor mounts installed and the problem did not go away. I bought a FIXD OBD2 scanner and found out my 3 & 5th cylinders were not firing and was informed I needed a tune up. My question is why was I told I need a new transmission and motor mounts and the problem still existed and turns out the problem would have been fixed with a tune up that only lasted 45,000 miles. When I ask that question I was told that sometimes things (xxxx) happens. I was also informed that I need to replace the cabin filter and turned out I don't have a cabin filter. I am beginning to feel as though I am buying things I really did not need or want. More