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Gateway Chevrolet - Service Center

Avondale, AZ

4.3
3,977 Reviews

3,977 Reviews of Gateway Chevrolet - Service Center

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October 26, 2020

The Service Technician was very courteous and kept me updated. My car was taken on time for my appointment time. Thank you for Great service! More

by clbegay7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Nov 08, 2020 -

Gateway Chevrolet responded

Hi, thank you so much for the positive review! We're looking forward to your next visit with us! All the best, Chelsea Wheeler

October 26, 2020

I haven't had any bad experiences here. Each time I come the service team is courteous, kind and helpful. I appreciate all the work they do. More

by Blessed Angelina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike the service advisor
Nov 08, 2020 -

Gateway Chevrolet responded

Hi there! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help! All the best, Chelsea Wheeler

October 26, 2020

The service department was great. Mike did a great job. I know all dealers charge an hourly rate but 130+ seems high for the average Joe. Thanks William Allen More

by williamallen4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike form service
Nov 08, 2020 -

Gateway Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! All the best, Chelsea Wheeler

October 26, 2020

Robert Hernandez in Service Depart was fantastic. My UA Student broke down on the highway, had to be towed in overnight and he made repair happen on a Saturday in time to get back to Tucson. More

by johnnybond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hernandez
Nov 08, 2020 -

Gateway Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gateway Chevrolet, Inc.. We are always more than happy to assist you if anything else comes up. Take care! All the best, Chelsea Wheeler

October 25, 2020

My truck radio still glitches, I’m going to take it back. Service person Robert Hernandez give you a great service but the mechanics need some training this will be my third time for same issue. More

by PITACH064
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Hernandez
Nov 12, 2020 -

Gateway Chevrolet responded

Hello Pitach064, thank you for your kind words regarding Robert! We are sad to learn that you are having the same issues with your radio. Thank you also for your honest comments and glad to learn that we can get you in to resolve this matter. See you soon so that we can fix this issue. Best Wishes, Team Gateway

October 22, 2020

Mike and kelly were wonderful. My truck was wrecked into a bmw while being moved plus took over 2 weeks to get back. Plus the back of driver seat was removed dont know why God did not bless me with children More

by popeyebejarano32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Thompson
Oct 25, 2020 -

Gateway Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience and Thank you for choosing Gateway Chevrolet, Inc. as your choice for all your automotive needs! We hope to see you soon! Best Wishes, Team Gateway

October 22, 2020

I had my car in service under GM warranty 3years 36K miles and after few months my car still was not fixed properly and all repairs complete. Also I was charged to pay for parts and repair which suppose More

by DM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeremy Thompson
Nov 10, 2020 -

Gateway Chevrolet responded

Thank you DM for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 687-3503 to discuss your concerns, as your satisfaction is of utmost importance to us. Best Wishes, Team Gateway

October 22, 2020

Very helpful and friendly, I got everything done that I needed without any issues. Drop off and pick up were safe and efficient. Will recommind. More

by almaitland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike from Service
Oct 25, 2020 -

Gateway Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care! Best Wishes, Team Gateway

October 22, 2020

Fast ..efficient. I was 30 min early for appointment and was done 30 min earlier than I expected. got a early start on my weekend. Thanks Gateway. More

by joegiersch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service dept
Oct 25, 2020 -

Gateway Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We're pleased to know we have been able to exceed your expectations and really help you out! We hope to see you soon! Best Wishes, Team Gateway

October 22, 2020

The day I bought my car we got great service and customer service. But then we had to send the car back for auto service and we had horrible service. When we arrived on a Friday the manager made it seem like More

by franciscojfuentes5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sal Flores
Nov 16, 2020 -

Gateway Chevrolet responded

Hello Franciscojfuntes5, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Gateway Chevrolet, Inc. (623) 687-3503 Best Wishes, Team Gateway

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