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Gateway Chevrolet - Service Center

Avondale, AZ

4.3
3,977 Reviews

3,977 Reviews of Gateway Chevrolet - Service Center

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November 24, 2020

My issue wasn't resolved, I needed a tire and I was told by Rob that it was going to take to long to get. After I've been there for over 2 hours. Poor customer service skills. More

by GREGBANKS51
Customer Service
Recommend Dealer
No
Employees Worked With
Rob
Dec 16, 2020 -

Gateway Chevrolet responded

Gregbanks51, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Gateway Chevrolet, Inc. (623) 687-3503 Best Wishes, Team Gateway

November 23, 2020

Great experience! My service advisor was Robert and he was excellent! He was very professional and knowledgeable. The repairs were completed in a very timely manner. More

by jbryan16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
Nov 24, 2020 -

Gateway Chevrolet responded

Hi Jbryan16, thank you for your kind review; we are happy to pass along your comments to Robert and the team here at Gateway Chevrolet, Inc.! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

November 20, 2020

I went for a simple oil change and coolant flush and the completely messed up my engine and gave it back to me. They’ve been in no hurry fixing it as my car had been there for going on 3 weeks now More

by damian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Entire service team
Dec 16, 2020 -

Gateway Chevrolet responded

Damian, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please contact us at (623) 687-3503 when you have an opportunity, and we will be more than happy to try and turn your experience around. Best Wishes, Team Gateway

Dec 16, 2020 -

damian responded

Unfortunately you guys never respond or actually make any changes so I am very afraid to do business with you at this time

November 20, 2020

I had an oil change and my leak wass fixed. My serv ice advisor handles my problems. I stand by Gateway Chevrolet. Service department is the best . More

by HARDYLINDAC46
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department John
Nov 24, 2020 -

Gateway Chevrolet responded

Thank you Hardylindac46 for taking the time to let us know how we did. Your satisfaction is important to us, so we want to sincerely thank you for choosing Gateway Chevrolet, Inc. and we hope to see you again soon! Best Wishes, Team Gateway

November 19, 2020

John sheldon really took care of me and my truck very well like it was his truck, good Chevrolet parts good mechanics all around thx More

by RK14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John sheldon
Nov 20, 2020 -

Gateway Chevrolet responded

Hi RK14, thank you for your kind review; we are happy to pass along your comments to John and the team here at Gateway Chevrolet, Inc.! We look forward to your next visit! Take care! Best Wishes, Team Gateway

November 19, 2020

Good experience everyone was nice and approachable. I would recommend someone to this dealer I would say better than midway chevrelet. Definitely a continued customer. More

by TARAGON90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachael Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Bieber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Enrique Velazquez, Jeremy Thompson, Bryant Dominguez
Nov 20, 2020 -

Gateway Chevrolet responded

Hello Taragon90, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gateway Chevrolet, Inc.. We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

November 19, 2020

Very good service with care they worked on truck until it was fixed write was coming back in to find the problem Which was puzzling More

by pluckaluck
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John seldon
Nov 20, 2020 -

Gateway Chevrolet responded

Hi there Pluchaluck, thank you for taking the time to leave a review for us at Gateway Chevrolet, Inc.. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

November 19, 2020

This dealership have amazing staff such as Robert Hernandez.. Friendly and helpful!! There is lots of business you can’t trust, but Gateway Chevy is one that you can trust. They create an amazing cus More

by delgade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hernandez , Howard Thaler, Yoli Pena, Tony Castel de Oro
Nov 20, 2020 -

Gateway Chevrolet responded

Wow Delgade, it's experiences like yours that really keep us motivated! Thank you for taking the time to leave a review for us at Gateway Chevrolet, Inc.. We're happy we could meet your expectations! We are happy to pass along your comments to Robert and the team here at Gateway Chevrolet, Inc.! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

November 18, 2020

Absolute stellar customer service! I won’t go anywhere else!! They took such good care of me! I was pleased with my overall experience. Stellar! More

by RLWELLS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea Miller
Nov 20, 2020 -

Gateway Chevrolet responded

Hi RLWELLS1, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Gateway Chevrolet, Inc.

November 18, 2020

I had my truck bed coated, a tonneau cover installed, and a couple other items. The workmanship was excellent and I was kept informed of progress. More

by keithhyatt1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Liz Diaz
Nov 20, 2020 -

Gateway Chevrolet responded

keithhyatt1 Awesome we are happy to hear we were able to help you out! Thank you for taking the time to complete our review. We want all of our customers to have a stress free experience in! Thank you again for choosing Gateway Chevrolet, Inc. and we hope to see you again. All the best, Team Gateway

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