Gateway Chevrolet - Service Center

We brought our vehicle in for a recall and it also had the check engine light on. Chevy wouldn't even do a diagnostic test for us unless we paid $150. the check engine light on. Chevy wouldn't even do a diagnostic test for us unless we paid $150. More

Always professional and gets the job done! Never had a problem with them. Alejandra provided great customer service and I will definitely request her for my next visit! Great job! problem with them. Alejandra provided great customer service and I will definitely request her for my next visit! Great job! More

The check engine light is still on. The repair tech said there was no problem. I was billed a large amount and was not expecting it. there was no problem. I was billed a large amount and was not expecting it. More

Took my car in for an oil change in a service light got it back 4 days later. Was planning on taking a trip when I took my car in the shop. They gave me a loaner but told me if it gets the door ding scratc it back 4 days later. Was planning on taking a trip when I took my car in the shop. They gave me a loaner but told me if it gets the door ding scratched or anything it's $250 charge. I was so nervous about the loaner I didn't take my trip More

Great service, appreciated the loaner car, only Great service, appreciated the loaner car, only complaint is that I don't need to be bombarded by sales people as I park my car to do anything at th Great service, appreciated the loaner car, only complaint is that I don't need to be bombarded by sales people as I park my car to do anything at this dealership. Everytime I come for parts or service, I have someone approach me right away as I get out of my vehicle. I know what I am doing and where I am going. I feel the sales people are like vultures on anyone that steps foot on the property. More

I set up an appointment for my new 2021 Tahoe, to get 2 Recalls fixed on it. After 24 hours the car wasn’t even looked at, it stayed parked till the next day. They should at least give you a heads up to ju Recalls fixed on it. After 24 hours the car wasn’t even looked at, it stayed parked till the next day. They should at least give you a heads up to just wait up a day, that way the family isn’t carless. The tech Robert was amazing and straight up about the situation so I appreciate the honesty and not sugar coating the news. If he were to make some crazy excuse like 98% of the world would of I would give a 1 star. Anyways the root cause of the low rating is just due to leaving people carless, instead of saying, “hey we might no be able to look at your car, let’s oush back your appointment that way you are not carless.” People have families and need to get around. They have my wife’s car in there now, and god only knows when they’ll work on her new Chevy Blazer 2020. More

The worst car service experience I’ve ever had ! They The worst car service experience I’ve ever had ! They had my car for 3 weeks because they can’t perform oil changes correctly I would definitely not The worst car service experience I’ve ever had ! They had my car for 3 weeks because they can’t perform oil changes correctly I would definitely not recommend bringing a car you care about. More

I was having problems with my 2018 camaro, they took my car in without an appointment and got the guy the work done for free under warranty. They got it done fast and now my car is running great again. car in without an appointment and got the guy the work done for free under warranty. They got it done fast and now my car is running great again. More

Customer service was good but as respect to everybody, Why most of employees dont wear a mask even talking with customers??? some of them did but not as they sholud Why most of employees dont wear a mask even talking with customers??? some of them did but not as they sholud More

Asked them to put the battery holder and it took forever to get my suv back and no car wash.Didn’t seem to listen to my concerns! I got my tranny flush but I didn’t get my car wash or anything else I asked to get my suv back and no car wash.Didn’t seem to listen to my concerns! I got my tranny flush but I didn’t get my car wash or anything else I asked for and took 3 hours. More