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Gateway Chevrolet - Service Center

Avondale, AZ

4.3
3,977 Reviews

3,977 Reviews of Gateway Chevrolet - Service Center

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December 07, 2020

John Sheldon and Team are always awesome to Kevin Crotty and I. We appreciate you all very much and will continue to send people to you as well as get our car serviced with you. More

by CRICKET7714
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Donald Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Sheldon, Yoli Pena, Tony Castel de Oro
Dec 08, 2020 -

Gateway Chevrolet responded

CRICKET7714 Thank you for your 5 star review! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle. Thank you for choosing Gateway Chevrolet, Inc. as your first choice for all your automotive needs! All the best, Team Gateway

Dec 08, 2020 -

CRICKET7714 responded

I apologize I missed giving Friendliness a 5 star. That is the one you are the best at :). Please know it was meant to be a 5 star.

December 07, 2020

Thank you for your great service and your friendliness. My fiancé and I love coming here to get our vehicle’s serviced and Maintenance. Keep up the great work More

by amanda.nieto27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwayne Washington, Anne Monroe
Dec 08, 2020 -

Gateway Chevrolet responded

amanda.nieto27 Thank you for the 5 star review! What great feedback we strive for excellence so its rewarding to hear such great feedback. Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle. We sincerely value your business and look forward to your next visit! All the best, Team Gateway

December 03, 2020

First let me say that the part that failed on my Chevy 2500 HD should've never failed at 74k miles. However, Mike Beck my service advisor was extremely helpful. Also the other estimates I got were more More

by WELLNOWWHAT63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Beck
Dec 06, 2020 -

Gateway Chevrolet responded

Wow Wellnowwhat63, it's experiences like yours that really keep us motivated! We are very happy we could provide you with a positive experience! We are happy to pass along your comments to Mike and the team here at Gateway Chevrolet, Inc.! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

December 03, 2020

I enjoy dealing with all the staff at Gateway. Everyone is friendly and courteous. John Sheldon is the most knowledgeable and experienced service advisor that I have ever dealt with in my 62 years. F More

by OLDSARGE1706
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sheldon
Dec 06, 2020 -

Gateway Chevrolet responded

Hi Oldsarge1706, thank you for your kind review; we are happy to pass along your comments to John and the team here at Gateway Chevrolet, Inc.! As for the design of your Silverado ,we here at Gateway Chevrolet completely understand the frustrations of this issue. Thank you for being a loyal client and being part of the Gateway Family! We hope to see you soon! Best Wishes, Team Gateway

December 02, 2020

Gateway has always had an awesome service department. They’re very informative and always keep the customers updated in the progression of the vehicle and are always very courteous. More

by JBELTRAN01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hernandez
Dec 02, 2020 -

Gateway Chevrolet responded

Thanks Jbeltran01! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your satisfaction is important to us, so we want to sincerely thank you for choosing Gateway Chevrolet, Inc. and we hope to see you again soon! Best Wishes, Team Gateway

December 02, 2020

First dealership I go to that doesn't put your car through the wash. I guess I'm spoiled at the other dealerships, and I have been through many dealerships.. More

by YAKSAG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle
Dec 22, 2020 -

Gateway Chevrolet responded

Hi YAKSAG, We want all our clients to have a comfortable and stress-free experience with us! Thank you for bring up this issue with us. The car wash is currently down and we are in the middle of replacing it with a new one. All Autos ( service and sales) are being hand wash and this does take up extra time to complete. We value you that your time is precious and we want you to be in and out quickly and to your satisfaction. Please call our Management Department to go over this issue with you. 623-687-3503. Thank you again for choosing Gateway Chevrolet, Inc. and we hope to see you again. Best Wishes, Team Gateway

November 30, 2020

You can depend on John Sheldon to always have his 'nose to the grindstone'. It seems that hard, honest work is important to everyone I have met at this dealership. More

by Davis
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sheldon, Service Advisor
Dec 01, 2020 -

Gateway Chevrolet responded

Hi Davis, thank you for your kind review; we are happy to pass along your comments to John and the team here at Gateway Chevrolet, Inc.! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

Dec 01, 2020 -

Davis responded

Your customer's find that you always strive to do your best, read that a few dealers try to follow, then read about the dealers that flat out do not care what is 'right, or what is wrong', and that no attention, do those dealerships pay, to numerous unending poor reviews. I thank you

November 30, 2020

Always fantastic service and customer service! I recommend there service to others. Will be back if I need service to my vehicle. Will also recommend them to family and friends More

by Chavez, Chris311
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Dec 01, 2020 -

Gateway Chevrolet responded

Hi Chris311, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

November 30, 2020

They went above and beyondWill be first place to go if They went above and beyond Will be first place to go if ever have an issue in the future Service department was great and nice More

by MHPOOLJUNKIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike don’t remember last name
Dec 01, 2020 -

Gateway Chevrolet responded

Hello Mhpooljunkie, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

November 30, 2020

When I needed a ride back home I expected a courtesy shuttle from the dealer, but instead I was farmed out to Uber. If the dealer is going to offer rides to customers not wanting to wait around, they re More

by NCC74656G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember.
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