Gateway Chevrolet - Service Center

Needs improvement on people friendliness also communication. My vehicle feels great after service but the service advisers need to have better attitudes and call whenever the vehicle are ready. communication. My vehicle feels great after service but the service advisers need to have better attitudes and call whenever the vehicle are ready. More

I really enjoyed the customer service from being welcomed to setting up with what I needed. I would recommend this location to anyone. Great work. to setting up with what I needed. I would recommend this location to anyone. Great work. More

Always have had great experiences at Gateway - service Mike Beck is amazing. Services that are suggested are just that suggested not forced - no high pressure. Mike Beck is amazing. Services that are suggested are just that suggested not forced - no high pressure. More

Wonderful people to deal with always kept me updated although it did take longer than I thought it’s was understandable due to Covid a lot of the parts were not available, but final product was outstand although it did take longer than I thought it’s was understandable due to Covid a lot of the parts were not available, but final product was outstanding More

I was really disappointed with a radiator replacement I just received. The radiator was leaking and I asked for a new one along with all hoses and thermostate. I asked for it to be washed also. When I ret just received. The radiator was leaking and I asked for a new one along with all hoses and thermostate. I asked for it to be washed also. When I returned several days later to pick it up I noticed it hadn't been washed and the antenna was still on the floor board. When I got home the radiator was leaking from both sides and which was worse than when I brought it in for service. I starting checking the hose clamps and found them all loose. When I drive it I will find out if this solves the leak. I have been coming to gateway for over 10 years even though your 45miles from my house and this is the worst experience I have had. I think it is just a lack of quality assurance. Van Chev is two miles from me but I want to keep coming to Gateway because I really like my service rep. (Robert Hernandez). Hopefully the QA improves so I can keep coming to Gateway. Craig Johnson More

Service department quickly found the problem. Replaced the battery at no charge. Battery was covered under warranty. Uber picked me up and dropped me off. Ok the battery at no charge. Battery was covered under warranty. Uber picked me up and dropped me off. Ok More

They did a great job. Any though they did have to. I bought used and they still fixed the car. Thanks you all! Gateway team bought used and they still fixed the car. Thanks you all! Gateway team More

From the time I called for an appointment, staff was fast and courteous. The facility was compliant with current social guidelines and was one of the best experiences to date. and courteous. The facility was compliant with current social guidelines and was one of the best experiences to date. More

Kyle in service was awesome. He was quick I dropped off my car 1.5 hrs early and he had it done before my appointment. I was also pumped that Liz is working in the service department she’s awesome as well. my car 1.5 hrs early and he had it done before my appointment. I was also pumped that Liz is working in the service department she’s awesome as well. More

Tanks for fixing my problem and sorry for the comments the I made before and Tanks you guys my apologies for you Tanks you for the I made before and Tanks you guys my apologies for you Tanks you for More