Gateway Chevrolet - Service Center

Have no words to describe the good service you have . this guy Paul was really professional even on his day off still contact me letting me know about the process on my vehicle . thank you this guy Paul was really professional even on his day off still contact me letting me know about the process on my vehicle . thank you More

I brought my Equinox in for an oil change and was out within an hour. Nice! Comfortable waiting room with a fridge full of water. within an hour. Nice! Comfortable waiting room with a fridge full of water. More

Zach was excellent. Went in for an oil change and advise I had some message keep coming on. He said he would resolve it. He kept me updated a d figured out the problem! He had great costumer service and I’l I had some message keep coming on. He said he would resolve it. He kept me updated a d figured out the problem! He had great costumer service and I’ll be sure he is my advisor from now on. More

Very expensive oil changes. Ask how much when you schedule. $90 for an 8 quart synthetic oil change WITHOUT a tire rotation is absurd. Left greasy hand prints on fender. schedule. $90 for an 8 quart synthetic oil change WITHOUT a tire rotation is absurd. Left greasy hand prints on fender. More

Dissatisfied with the lack of follow through and the commitments given. Sales person promised a couple things would be fixed on the used car I bought and I had to ask for that in writing 5+ times and wo commitments given. Sales person promised a couple things would be fixed on the used car I bought and I had to ask for that in writing 5+ times and would not leave until I got it. I followed up a couple of times after my purchase to get them fixed and he blew me off. I finally called the dealership directly and to no surprise, they claimed they had no record of the promises made. Luckily I pushed to get it in writing and had to email it in. Once sent why were great in scheduling me to come in and get the repairs done, but upon my pickup of the fixes only one of 2 were actually fixed. In addition there were dents on the top frame that were not in the car fax provided and not told to me. I wasn’t able to see them as it got dark and am told they will not be fixing those even though I bought the full extended warranty and maintenance plan which includes dents. Instead they told me that it was not required to be in the car fax or be told to me and that it is my job to address it at time of purchase. Sadly the one I did address at time of purchase and was told would be fixed wasn’t either. Now I am stuck with this place for my maintenance and warranty with no faith in their ability to make things right. I will never purchase another vehicle here again and will let friends, family, and social media know about my terrible experience and lack of service to make it right. More

After my vehicle was brought out of service into the parking lot the paper floor mats, steering wheel cover & stick shift covers were not removed. We had to dispose of them ourselves. We wiped them down parking lot the paper floor mats, steering wheel cover & stick shift covers were not removed. We had to dispose of them ourselves. We wiped them down with disinfectant wipes. More

As always doing business with Robert is always on point he is always in a in an awesome mood that is a always a pleasure doing business with him he is always in a in an awesome mood that is a always a pleasure doing business with him More

The service team is always kind, professional and courteous. Mike has always taken care of me as soon as I arrive and I've never been there longer than stated. Great Job!! courteous. Mike has always taken care of me as soon as I arrive and I've never been there longer than stated. Great Job!! More

The only thing i did not like was they did not wash my car and my renter car was dirty i don't know why car and my renter car was dirty i don't know why More

I was charged to take care of a recall when i took my car for oil change. When i looked at my bill at home there was a 25 dllr charge to fix recall for oil change. When i looked at my bill at home there was a 25 dllr charge to fix recall More