Gateway Chevrolet - Service Center

The vehicle was in for a long time without providing me a loaner or good communication about status. When I requested a loaner vehicle, I was faced with an argument from the service advisor as if the check e loaner or good communication about status. When I requested a loaner vehicle, I was faced with an argument from the service advisor as if the check engine light and upper radiator hose leaking during warranty is my fault. More

I can Always depend on Gateway to understand my worries. They go out of their way to help me fully understand & get the services I need. I can trust my vehicle's with them knowing that I depend on my vehicl They go out of their way to help me fully understand & get the services I need. I can trust my vehicle's with them knowing that I depend on my vehicle. Excellent services More

YOUR CERTIFIED MECHANICS INSTALLED MY '24 COLORADO ZR2 SPLASH GUARDS BACKWARDS AND I HAD TO RETURN THE FOLLOWING DA TO HAVE THEM REMOVED AND REINSTALLED. HOWEVER , THE SERVICE LADY WHO WORKED WITH ME---I SPLASH GUARDS BACKWARDS AND I HAD TO RETURN THE FOLLOWING DA TO HAVE THEM REMOVED AND REINSTALLED. HOWEVER , THE SERVICE LADY WHO WORKED WITH ME---I DON'T REMEMBER HER NAME I,M SORRY, WAS EXCEPTIONALLY APOLOGETIC FOR THE PROBLEM. More

They had our vehicle for 2 weeks and no communication with us about it. Terrible service all around no one was ever available when you called . The agent assigned to didn’t even bother to prioritize our with us about it. Terrible service all around no one was ever available when you called . The agent assigned to didn’t even bother to prioritize our issue. 3 weeks later for a diagnostic test and oil change nothing else was done. Disappointed and dissatisfied. More

Will never buy from gateway again very bad customer service in process in trading my Chevrolet for a toyota service in process in trading my Chevrolet for a toyota More

Muy bueno muy amables ,corteses y muy eficientes,él servicio rapido y muy limpio,muchas gracias. servicio rapido y muy limpio,muchas gracias. More

Had oil change service performed. Great job by the team. Complimentary car wash was completed as well. Great job by the team. Complimentary car wash was completed as well. More

The service department is terrible. I scheduled an appointment a month in advance for a serial gateway data module update. Which I was told by a GM representative that it should be an i I scheduled an appointment a month in advance for a serial gateway data module update. Which I was told by a GM representative that it should be an in and out process. I was told my truck (2022 Silverado with 20,000 miles) that I had purchased brand new, had transmission codes. Cody (the service “advisor”) told me they needed a transmission tech to look at the truck to diagnose it and there was no timeline on a repair date. Eventually they told me my truck was ready to be picked up. After looking at the service order, my truck needed a simple battery replacement and there was no note of anything transmission related. The only advisement I would ever trust from Cody Mills Tag#: 7612 is him putting in his 2 weeks notice and running a telephone scam full time since he likes to play games and waste time. Thankfully GM is looking into this. More

Fast, reliable and informative. I really appreciate what chevy does for my family and me I really appreciate what chevy does for my family and me More

After several attempts at other dealerships, Cliff and the service team at Gateway Chevrolet found the issue with my car and promptly addressed the issue. I had my car back shortly after. I am very happy the service team at Gateway Chevrolet found the issue with my car and promptly addressed the issue. I had my car back shortly after. I am very happy with the performance by the service department at Gateway Chevrolet. More