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Gateway Chevrolet - Service Center

Avondale, AZ

4.3
3,987 Reviews

3,987 Reviews of Gateway Chevrolet - Service Center

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August 19, 2022

I arrived on time for my appointment. The first person greeted me with paperwork she put on the windshield then welcomed me. She then said Dominick would be my service agent and that he w More

by nielsenjim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bieber
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2022

Liz is always so kind. She always makes sure that my car and myself are taken care of. More

by vkarlaaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Diaz, Kelli Musal
August 18, 2022

understood my issues and concerns that i was having with my car, He explained step by step that they where going to do and advice me that the service was going to take up to 2/3 days that was very helpful g More

by MAYRASLR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trinidad Sanchez MS
August 18, 2022

The service was excellent and the people was very friendly, so I will recommend gateway Chevrolet. More

by RIVERAHUGO134
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Aviles
August 17, 2022

Trinidad was great. I told him I need my C8 quick for a business lunch I had. He had it back to me in 2 hours. Thanks! More

by joeymd1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trinidad
Aug 26, 2022 -

Gateway Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Best wishes, Gateway Chevrolet, INC.

August 17, 2022

Underwhelmed, lack of communication, took too long, cost me time/ money , didn’t meet expectations More

by RLWELLS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None of them were listed
Aug 26, 2022 -

Gateway Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 2398343 to discuss your concerns, as your satisfaction is of utmost importance to us.

Aug 26, 2022 -

RLWELLS1 responded

I attempted to call first and discuss because I did not want to leave an arbitrary online review. I know dealerships get penalized for negative reviews. I called the dealership twice to speak to a service manager and was never given a courtesy call in return. I’m ok. I do not wish to discuss it further.

August 17, 2022

Friendly environment, fast service, very communicative from the advisors, this is why switch from Dodge dealer More

by will.lopez23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Aviles
Aug 26, 2022 -

Gateway Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 16, 2022

Did my service work, dealt with some recall issues, washed and out the door. Pleasant experience. Thank you. More

by jcphx1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Sheldon
Aug 26, 2022 -

Gateway Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Gateway Chevrolet, INC.

August 16, 2022

Paul was very helpful and courteous. He explained everything and made the situation as pleasant as it could be given the unpleasant need for vehicle service. More

by teleon60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Garza
Aug 26, 2022 -

Gateway Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

August 16, 2022

Great customer service. Staff are easy to work with and very helpful. Great location. They did my service work for the last 4 years. I like their appointment system. More

by C.Clark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't recall their names but they were wonderful gentlemen from the service department.
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