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Gateway Chevrolet - Service Center

Avondale, AZ

4.3
3,987 Reviews

3,987 Reviews of Gateway Chevrolet - Service Center

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March 07, 2023

Dishonest service department. Recommended more than $1,000 of fluid replacement work, none of which needed to be done. Told me I needed a new air filter, just had it replaced 2500 More

by tfe47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Sheldon
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Mar 11, 2023 -

Gateway Chevrolet responded

Hi there, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to us in the service department at 623-239-8343.

March 07, 2023

The process was seamless and the advisor really helped with taking care of all issues at once including any recalls on my vehicle. More

by jayruiz2317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 09, 2023 -

Gateway Chevrolet responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 06, 2023

Fast and efficient. Very professional experience. I would recommend to anyone looking to gave service done. More

by cgrijalva2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 08, 2023 -

Gateway Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

March 05, 2023

The service was great. Wait time is less than an hour for an oil change which made my service visit wonderful. Thanks Chevy team. More

by SEANSHAVERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Mar 09, 2023 -

Gateway Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

March 04, 2023

Technicians don’t know anything about fixing cars. Took my truck with a issue with my suspension. They said that the control arms and cv boot was the issue. Paid them to fix it. Still have the same xx More

by oscarugalde987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony service department advisor
Report | Print
March 03, 2023

Great customer service as usual. Nice work. The team keeps you well informed during the entire process. More

by ktp717
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Mar 08, 2023 -

Gateway Chevrolet responded

Hello, we're glad to hear you enjoyed your visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Gateway Chevrolet, INC.!

March 03, 2023

I went for a oil change. They forgot to put the lid back on for the oil More

by ANGELSUNS31
Recommend Dealer
No
Employees Worked With
Dim
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Mar 07, 2023 -

Gateway Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 250-3357 to discuss your concerns, as your satisfaction is of utmost importance to us.

March 02, 2023

I had a appoint for Wednesday at 10am but my truck didn't actually make it into the shop until the following Monday.. Not really a big deal since I have another vehicle but had I not it would have been a big More

by dancin0027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Liz Diaz
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Mar 06, 2023 -

Gateway Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

March 02, 2023

Thanks Luis for the service and all the information you gave me about my tires More

by Martinez, Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Mar 06, 2023 -

Gateway Chevrolet responded

Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We can't wait to see you again, have a great day.

March 02, 2023

lovely place and people! ! everyone very friendly and help full def will recommend this dealership.... More

by bigearslongtail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Mar 06, 2023 -

Gateway Chevrolet responded

Hi there, thank you for taking the time to leave a review for us at Gateway Chevrolet, INC.. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!

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