Gateway Chevrolet

Oil and filter service was due and service advisor recommend that I replace filter. Work was completed in timely manner. Thank you, Vicki Allen. recommend that I replace filter. Work was completed in timely manner. Thank you, Vicki Allen. More

Yesenia y el personal que nos atendio lo hicieron muy bien. Quede muy satisfecha con la compra y el pago mensual de la traverse. Gracias bien. Quede muy satisfecha con la compra y el pago mensual de la traverse. Gracias More

I called Cody to specifically schedule an oil/filter change (basic service) for our company vehicle. In fact, he asked me if anything was wrong with the vehicle and I informed him that there was not and change (basic service) for our company vehicle. In fact, he asked me if anything was wrong with the vehicle and I informed him that there was not and it only needs an oil change. I had one of my employees drop it off since it was already set up. For some reason, a different service advisor named Juan took in the vehicle and presented my employee with the intake paperwork to sign which he did assuming he was just dropping off the vehicle to have services I already set up performed. However, he did not realize that in addition to the oil change, he signed for new wipers and air/cabin filters that had been replaced only 5k miles ago; a complete fuel system cleaning; brake fluid flush and a 4-wheel alignment on a vehicle with only 35k miles on it which drove the $75 oil change to an $894.73 bill. When I called to ask for an explanation, Cody confirmed it was only supposed to be in for an oil change and he was unsure why Juan wrote it up when it was assigned to him and was going to follow up. After a little back and forth to figure out what happened, I simply asked for a couple complimentary oil changes to offset some of the cost of this service because I felt like we had been taken advantage of and I was told to go scratch. This way of doing business resulted in me removing Gateway as a service vendor moving forward. This is how the term "stealership" came into existence. Nice job Gateway! More

Bruce Weiss was amazing! His experience was evident with his people skills and great communication throughout the process. Gateway should be proud and have more people like His experience was evident with his people skills and great communication throughout the process. Gateway should be proud and have more people like Bruce selling vehicles. More

Marc you were beyond our expectations, you guided us thru the whole process and made us feel comfortable at all times. Not my Tahoe but super happy with my mom car😉 (Traverse) we will most definitely be com the whole process and made us feel comfortable at all times. Not my Tahoe but super happy with my mom car😉 (Traverse) we will most definitely be coming back for the Tahoe! Thanks again More

The sales person was just right in his job to make the sale: not too much pressure and kept us informed with his knowledge. sale: not too much pressure and kept us informed with his knowledge. More

Every time i need a service, They get it done quickly and right. No xx. Not many dealerships are like that nowadays. I would never go anywhere else. right. No xx. Not many dealerships are like that nowadays. I would never go anywhere else. More

They were very dedicated to giving us the best price for our car and for our new car as well as being honest and dedicated to a great experience our car and for our new car as well as being honest and dedicated to a great experience More

Worst experience out of any dealership service department I've ever been to. Lack of caring for my experience even after I told Oz about my experience. I even followed up with him via voice-mail, to no avail I've ever been to. Lack of caring for my experience even after I told Oz about my experience. I even followed up with him via voice-mail, to no avail. More

Tire air pressures were wrong 70 front 75 back calls for 60 front 70 back, whoever drove it, moved the electric seat all over moved the steering wheel all this to move it 200 feet, totally unacceptable 60 front 70 back, whoever drove it, moved the electric seat all over moved the steering wheel all this to move it 200 feet, totally unacceptable More