Gateway Chevrolet

I had bought a new car previously from Gateway so I had returned because I was satisfied with service. I went and asked specifically for Donald, he promptly came out and introduced himself. I believed that returned because I was satisfied with service. I went and asked specifically for Donald, he promptly came out and introduced himself. I believed that he was the person who sold my previous Cobalt to me. I think I must have been mistaken. A friend also advised me that Donald had sold her a car, (I recommended Gateway to her). After saying the above. On Monday, Memorial Day, I know it was busy at the dealership. I went to the dealership, requested Donald and he brought an Equinox out for me to test drive as I requested. As I advised him that he vehicle was empty of gas, the light was on, he said, wait one second and he would get me keys to drive a different Equinox. He never returned. I and my wife were left standing with the keys to an empty Equinox; had numerous Gateway staff walk past, not one asked if we were being helped. Very disapointing. We were standing outside for over 20 minutes, prior to my wife returning the keys inside. Donald comes back out, with another couple of customers and walks to the back of the parking lot, totally ignoring the fact that he was on a mission to help me. My wife returned the keys to the manager inside and then was offered all kinds of help. We were determined to drive the vehicle, so we left to test drive other competitors down the road with the hope of returning to drive the Equinox. Donald had my phone number and never called me back, had a copy of my drivers license. I drove a Honda CRV and ended up purchasing it. 2011. You might get a message from Honda, thanking you for sending your business eleswhere. Sorry it didn't work out. Hope my Honda is as nice as the Equinox, if it isn't we both lost out on a great relationship. Hope as customer service persons gateway can learn from this. Don't let being too busy cost you customers. There was plenty of people that could have been sent out to help us. More

I have purchased six vehicles from Gateway Chevrolet. I will be honest with you, not all dealing with Gateway were completely satisfied, however when push came to shove they stood behind their words. If y will be honest with you, not all dealing with Gateway were completely satisfied, however when push came to shove they stood behind their words. If you want to play games and prove your the winner, so you can get ripped off, then don't go to Gateway. They are upfront, honest and will do what they say they are going to do. Wouldn't go anywhere else. More

Another typical dealer trying to rip off consumers. The short and sweet is that they.... - Refused to honor a $3,000 "friends and family / prospective buyer" discount (received from a Chevy retired fam short and sweet is that they.... - Refused to honor a $3,000 "friends and family / prospective buyer" discount (received from a Chevy retired family member). They told us we didn't qualify for the discount, despite us already having the authorization number and showing them on the Chevy website that we did qualify. - Refused to combine discounts that according to the Chevrolet website could be combined ($750 dollar USAA discount and $1,000 Toyota Conquest Cash) - Refused to honor the price that they had posted on the vehicle. The price on vehicle was around $34,000, marked down from around $39,000. When price negotiations started, they started at $39,000, instead of the $34,000 that was on the vehicle. - Didn't offer a military discount, even though other dealerships in the same auto mall complex did offer military discounts... even the foreign companies. - Played the tired, old game where the salesman runs back and forth from the sales manager who of course, "just can't go that low" when talking price. I would rather poke myself in the eye with a rusty, diseased knife than recommend this dealership. More

Ill make this short and sweet, i traded in a vehicle for a used vehicle and basically went to my mechanic after purchase just to find out that the ONLY service they did was an oil change and when i went bac a used vehicle and basically went to my mechanic after purchase just to find out that the ONLY service they did was an oil change and when i went back with my report of what they didnt check: all 4 shocks are shot and need replaced; water pump is leaking out of weep hole which is a major indication the seal is bad and you need to replace; drive belts are dry, brakes are over 90% worn; and after all this they put a radiator stop leak and told me; too bad because its a used vehicle. DO NOT GO TO THEM FOR USED VEHICLES, go next door and buy a toyota. after all this they tell me shocks are not a safety hazzard so they wont replace and that the water pump was fixed with stop leak, and $10.00 belts was too much for them to repair More

Ill make this short and sweet, i traded in a vehicle for a used vehicle and basically went to my mechanic after purchase just to find out that the ONLY service they did was an oil change and when i went bac a used vehicle and basically went to my mechanic after purchase just to find out that the ONLY service they did was an oil change and when i went back with my report of what they didnt check: all 4 shocks are shot and need replaced; water pump is leaking out of weep hole which is a major indication the seal is bad and you need to replace; drive belts are dry, brakes are over 90% worn; and after all this they put a radiator stop leak and told me; too bad because its a used vehicle. DO NOT GO TO THEM FOR USED VEHICLES, go next door and buy a toyota. after all this they tell me shocks are not a safety hazzard so they wont replace and that the water pump was fixed with stop leak, and $10.00 belts was too much for them to repair More

This is the second vehicle I bought from Gateway in 4 years. The first sale on a Silverado Extended cab 4X4, Gateway impressed the living snot out of me. the salesman was outstanding the mode of operatio years. The first sale on a Silverado Extended cab 4X4, Gateway impressed the living snot out of me. the salesman was outstanding the mode of operation at the dealership was smooth and efficient. It took 15 minutes to complete the deal I felt it was very favorable to me. This deal did not go down quite so smooth, It was an internet deal as I didn't have the time to dick around playing the car buying game as at this point in my life I simply don't have any down time. I got 4 internet quotes and they were very close about $230 difference from highest to lowest. After a very unprofessional display of conduct at the lowest price dealership, my wife an I discussed it on the way home and decided to give Gateway a second chance as they are on the way home. The reason I didn't buy the car wensday was we had appointment with Louis at 9:00, he didn't show . we spent about an hour and a half dealing with what I percieved to be a very green kid. Need less to say I was pissed. So after the incedent at the compettitive dealer. we decided to give Gateway another shot. I gave Louis a call and said I'de be there in about 30 minutes. This time they had their xxxx together and things went nearly as smooth as last time, they gave us the whole show. How would I rate Gateway..... Better than average for the valley! More