Gateway Chevrolet

terrible sales my son and i went in on a sunday. we were trying to finance a car together. we were told the banks were closed (bc it was sunday) and they would have my son and i went in on a sunday. we were trying to finance a car together. we were told the banks were closed (bc it was sunday) and they would have an answer by Monday late morning. we went across the street to CarMax and got my son approved for a 2016 dodge dart. Monday, no call, no contact, but gateway ran my credit SEVERAL times. More

awesome service A few things that stood out to me was the service department has changed their hours on Saturday's they are open longer which is great, the other thin A few things that stood out to me was the service department has changed their hours on Saturday's they are open longer which is great, the other thing was for a Saturday morning we went at 6:45 a.m. to be there as soon as we could to get our car in and out, we were not alone with that train of thought, we were maybe 3rd in line there was maybe 2 other lines but the minute those bay doors went up all you saw was the service people/advisor's greeting everyone each car good morning how can we help you today! there was a woman she was a service advisort and she was just smiling at everyone saying how are you, it was awesome! there was so many service specialist saying just doing what they need to do to take care of all the customer's and do it fast. We work directly with the same service advisor Robert Hernendez he always goes above and beyond to help us get us in and out fast. I believe in good customer service I work in the customer service industry and it's hard to come by now a day's and when you get good service I feel the person and the company need to be recognized in this case on a Saturday morning at 7 a.m. that whole service department was awesome! More

Very easy From walking into the door my salesmen Alfonso was very professional and listened to my wants and needs. After deciding to buy my new truck the finan From walking into the door my salesmen Alfonso was very professional and listened to my wants and needs. After deciding to buy my new truck the finance was very quick and Alex explained everything as we went through the contract. When the time comes again for a new vehicle Gateway will be my 1st choice. More

Happy Customer I had a great experience. I was actually dreading to go through the process and still amazed at how quick and smooth everything went. my sales represe I had a great experience. I was actually dreading to go through the process and still amazed at how quick and smooth everything went. my sales representative Alex Aguirre took care of me from the moment I walked into the dealership and followed up with me after my purchase. Thanks for a great experience! I will definitely recommend friends and family members looking to purchase their next vehicle. More

Great customer service Everyone was very helpful and listen to you about your needs. They gave great information about the vehicle so you could make the right choice of car Everyone was very helpful and listen to you about your needs. They gave great information about the vehicle so you could make the right choice of car you need also the price of the vehicle and equipment. More

DO NOT TAKE YOUR VEHICLE TO THEM FOR SERVICE THIS IS A WARNI We dropped our vehicle off on a Friday for service work under warranty. We got a call Tuesday and picked up Tuesday evening and noticed the console in We dropped our vehicle off on a Friday for service work under warranty. We got a call Tuesday and picked up Tuesday evening and noticed the console insert is missing. Talked with Tyler our service guy and he states that the technician had no reason to take it out. Then has the nerve to ask if we are sure it was there to begin with. We had a coffee cup in the holders as well as a sprite. And those were shoved back in on top of the wires. Going on Thursday they are saying that the guy who drove it in from the parking lot said it was missing when he drove it in to get serviced. So now here we are with lying service men and no console insert for our vehicle. Its a fricken shame you can't trust the dealership to service your vehicle and have it come back with everything in tact. We will not buy from them again. More

OUTSTANDING!!! One word can only describe my entire experience at Gateway Chevrolet...'WOW!' From the greeting I received at the front door upon my arrival, to One word can only describe my entire experience at Gateway Chevrolet...'WOW!' From the greeting I received at the front door upon my arrival, to the moment a picture was taken of me with my new car, shanking hands with salesman 'Alfonso' just before departing, was a fun and wonderful experience! The owner, Joe, GM 'Howard' and Alfonso treated me like I was a VIP buyer, making sure I was pleased with everything, from the over-all deal to the cup of coffee they brought me. These guys are experts in knowing, and more importantly, 'providing' excellent customer service second to none! I have already told my friends and family about this dealership and it's caring staff. Mark K. More

Zeal goes away after the sale. I wish I would have gone to any other dealer in the valley, I am struggling to find any redeeming quality in this dealership,... Little to no respect, I wish I would have gone to any other dealer in the valley, I am struggling to find any redeeming quality in this dealership,... Little to no respect, (unless calling me sir counts). I have had my 2016 Silverado for 4 weeks now, and out of that 4 weeks the service shop has had it 10 days and still counting, they seem to be more concerned in getting the loaner car back than fixing my truck or returning my calls. I have gotten GM involved in a resolution but is still pending. More

Buy made Easy! They sales men (Amad) knew his stuff about the vehicle he was selling The tech guy ( Paul) set everything up so I was ready to go and my 2016 Malibu They sales men (Amad) knew his stuff about the vehicle he was selling The tech guy ( Paul) set everything up so I was ready to go and my 2016 Malibu and could use all the gadgets it had And the Finance Man ( Eddie) Made it easy and answered all my questions with confidence. The staff here was great could have asked for a better car buying experience! More

The truck I wanted the way I wanted Jesse was the best to work with and really helpful. He addressed all of y concerns and special requests. I was very happy walking out the door with my Jesse was the best to work with and really helpful. He addressed all of y concerns and special requests. I was very happy walking out the door with my new truck More