Ken Garff Gateway Chevrolet

Just bought our car a couple weeks ago. Ask for a third key fob. They said no, we have to buy it. $300 for parts $250 for programming. Ridiculous! They also tried to charge us a shop fee of Ask for a third key fob. They said no, we have to buy it. $300 for parts $250 for programming. Ridiculous! They also tried to charge us a shop fee of like $39, I asked what is this for, and they said for use of the equipment and their rags. xx! They never told us about this stupid excessive shop charge which should be part of the service on an overly expensive key fob that we should have gotten included with our car. Got the runaround for quite a while from the girl at the desk and for Matthew. But Matthew finally took off the shop charge! Very unhappy and very doubtful we'll have any service there ever again. Also the key cover fell off somehow and the shop said we had to pay for it and the install, and another shop charge again!? Are they crazy! We just bought a car and parts should not be just falling off. This place sucks! And I will tell everybody I know about it! More

Above and beyond He did what he thought couldn't be done. My car was a little messed up. He went above and beyond to get it back on the road. My car was a little messed up. He went above and beyond to get it back on the road. More

Went for an oil change. The oil change was fine but employees were arguing with each other in the garage. Not a good look. The oil change was fine but employees were arguing with each other in the garage. Not a good look. More

Rose was a wonderful person to deal with. Polite friendly & just plain good vibes. But being stuck without a car all week with little to no updates wasn’t the best experience. Polite friendly & just plain good vibes. But being stuck without a car all week with little to no updates wasn’t the best experience. More

Fast, friendly and professional with great interaction/communication. Highly recommend this dealership. Great service department folks. interaction/communication. Highly recommend this dealership. Great service department folks. More

Respectful listener understanding He offered the things my SUV needed suggested and explained everything very well but at this time unfortunately my expenses have a limit but for sure I told him next visit my SUV needed suggested and explained everything very well but at this time unfortunately my expenses have a limit but for sure I told him next visit I would try my best and I am getting a battery before the summer but I have credit at Firestone so I'm getting it there thx More

He was polite and kind. He explained to me in detail the observations and recommendations identified during the review. He explained to me in detail the observations and recommendations identified during the review. More

Quick, transparent, and knowledgeable. Very helpful. I didn't feel rushed and he took the time to explain as needed without bombarding me with information. I'm grateful. Very helpful. I didn't feel rushed and he took the time to explain as needed without bombarding me with information. I'm grateful. More

Great service. Nathan was outstanding. I will sure be back again to see Nathan if needed Nathan was outstanding. I will sure be back again to see Nathan if needed More

My service advisor, Judy, did an excellent job keeping me informed throughout the entire process. I was able to bring my car in for diagnosis and repairs within just two days, which was impressive. Although informed throughout the entire process. I was able to bring my car in for diagnosis and repairs within just two days, which was impressive. Although the location was a bit farther than I would have preferred, the wait times at other dealerships were extremely long, so it was well worth it. I was very pleased with how quickly Gateway handled servicing and repairing my engine. More