Ken Garff Gateway Chevrolet

I recently went in to Gateway Chevrolet for an oil change and was told my battery needed to be replaced. After confirming it was still under warranty, I was surprised to learn I would still be charged $49.95 and was told my battery needed to be replaced. After confirming it was still under warranty, I was surprised to learn I would still be charged $49.95 for labor to install it. Charging labor on a warranty-covered battery replacement feels unreasonable-especially for something as simple as swapping out a battery, which my husband could have done in minutes. Service prices are becoming excessive and what's even more disappointing is how casually these charges are presented, as if customers shouldn't question them. More

Excellent customer service. My technician knew I was from out of town and got me squared away for my long drive home. No overcharge, or hassle to spend more money. I recommend t My technician knew I was from out of town and got me squared away for my long drive home. No overcharge, or hassle to spend more money. I recommend them and would use them again if needed. More

My email gave me an amount for my repairs but Joshua's amount doubled what I was told. On another note repair shop replaced my engine parts back in June 2025 and the vehicle still runs like crap. I am ver amount doubled what I was told. On another note repair shop replaced my engine parts back in June 2025 and the vehicle still runs like crap. I am very unhappy with Chevy but my maintenance must be done by them for proper care. More

Very helpful, knowledgeable, friendly and easy to work with. I would highly recommend Ryan to friends. with. I would highly recommend Ryan to friends. More

I purchased a CPO Equinox EV, everything went smoothly until I drove off the lot. OnStar didn't work, the GPS didn't work, and the vehicle wouldn't connect to the My Chevrolet app. The CPO process failed until I drove off the lot. OnStar didn't work, the GPS didn't work, and the vehicle wouldn't connect to the My Chevrolet app. The CPO process failed to catch what has now been diagnosed as a bad telematics module which is on back order. I reached out to the salesman who sold me the vehicle who suggested I bring it back in for service. When I called the service desk they said that they'd need to keep the vehicle for a few days and would not give me a loaner. No one at the dealership took accountability for this mistake, I didn't even get an apology. I understand and accept that mistakes happen, this would have been a 5 star review in spite of this oversight if anyone at the dealer had attempted to make things right after the problem was discovered. I ended up taking it to Courtesy Chevrolet for service. More

Did a great job and in a reasonable time. Much appreciated for the service preformed Much appreciated for the service preformed More

Everyone was friendly, they communicated via text where the vehicle was at in the service cycle and washed my truck! Very satisfied with the experience. the vehicle was at in the service cycle and washed my truck! Very satisfied with the experience. More

Rosa is willing to take the time and listen to the customer concerns and is willing to make sure that the service request is complete to the customer's satisfaction customer concerns and is willing to make sure that the service request is complete to the customer's satisfaction More

Very Good Job, thanks No hanks Everything was excellent and the service was too fast and the service was too fast More

Fast friendly service! ! Highly recommend this dealership. Our service writer was very personable and efficient. ! Highly recommend this dealership. Our service writer was very personable and efficient. More