Ken Garff Gateway Chevrolet

Customer service aspect is not the best, as a consumer I didn’t just jump on what they recommended; I had to deal with a few people and one being a director and he was a tad too sensitive. On top of that t didn’t just jump on what they recommended; I had to deal with a few people and one being a director and he was a tad too sensitive. On top of that they left a mess under the car with oil on part and left a burning smell for weeks after completing the repair More

Salesmen David was nice. Wish sales manger Erasmo “Razz” would listen and not charge customers for dealer packages and add on’s that were declined. Monthly payment would have Wish sales manger Erasmo “Razz” would listen and not charge customers for dealer packages and add on’s that were declined. Monthly payment would have been where I wanted if he would have just listened and not tried to get one under me. More

The best yet, last service advisor had the personality of a wet mop Excellent customer service skills a wet mop Excellent customer service skills More

Kaylee made me feel like family every step of the way. She explained everything in great detail from day one. I was never lied to or mislead She explained everything in great detail from day one. I was never lied to or mislead More

Mya was very professional & explained everything to us. She is very knowledgeable & kept everything up front She is very knowledgeable & kept everything up front More

Always treated very well and JohnnSnedfon and Staff are great. Would highly Recommend to family and friends. great. Would highly Recommend to family and friends. More

Do NOT take your vehicle here for service unless you’re okay with your belongings being stolen. I brought my vehicle in for service and was never informed—nor did I sign anything—stating the dealership okay with your belongings being stolen. I brought my vehicle in for service and was never informed—nor did I sign anything—stating the dealership wouldn’t be responsible for lost or stolen items. You would expect a large, reputable dealership to have trustworthy staff, but clearly that’s not the case here. I accidentally left an expensive item in my vehicle. When I returned to pick it up, it was gone. No explanation, no accountability—just gone. I reached out to three so-called managers (Robert, Dustin, and John), and not a single one had the decency to respond. The complete lack of professionalism, communication, and responsibility is unbelievable. At this point, it feels like this place either tolerates or outright enables this kind of behavior. If this is how they operate, customers should seriously think twice before trusting them with their vehicles—or anything inside them. Take your business elsewhere. This dealership clearly does not value its customers or their property. More

Seem very busy but got the job done Mechanics seem super busy but I'm glad they were able to fix my vehicle. busy but I'm glad they were able to fix my vehicle. More

Professional, courteous and informative, thank you Josh! Josh Aragon kept us informed with everything that was going on with our Chevy Traverse. Thank you. Josh Aragon kept us informed with everything that was going on with our Chevy Traverse. Thank you. More

Rear tires were not inflated to spec. One of the rim caps is gone and the driver’s door was damaged. One of the rim caps is gone and the driver’s door was damaged. More