Ken Garff Gateway Chevrolet

Service was fast, was provided a rental, and even with my vehicle inspection they found motor mounts no longer good and replaced under my warranty, which I deeply appreciate! Cody was awesome! vehicle inspection they found motor mounts no longer good and replaced under my warranty, which I deeply appreciate! Cody was awesome! More

Efficient, timely and fair She was a good rep and kept me informed Awesome Inclusion informed Awesome Inclusion More

Good service and very friendly. Zack it very good at his job. Let me know when things need to be done. Zack it very good at his job. Let me know when things need to be done. More

Great customer service very professional , Received my Car on time. Thank you all Keep it up Car on time. Thank you all Keep it up More

Cody is always friendly concerned. Lets me know everything that's going on and make sure I understand it which I appreciate so much Lets me know everything that's going on and make sure I understand it which I appreciate so much More

I regret purchasing from this dealer as I’ve only had one service advisor (an older gentleman) proactively communicate to me in the last three years. Whether during Joe Gambino or Ken Garff timeframe, this h service advisor (an older gentleman) proactively communicate to me in the last three years. Whether during Joe Gambino or Ken Garff timeframe, this hasn’t changed. The only reason I continued coming was due to having a pre-paid service plan. Now that I’ve used all of that, I won’t be coming back for service here. Majority of service advisors were not friendly or super helpful and during multiple extended services where I had to leave my vehicle there, I was having to call multiple times and leave messages to get any sort of information or update. Not a fan of the dealer or service department. Won’t be returning. More

The only good thing about this dealership was the price. Everything else was lousy. They had a week to get the paperwork ready, but did nothing ahead of time. The new truck looked great on the outside, n Everything else was lousy. They had a week to get the paperwork ready, but did nothing ahead of time. The new truck looked great on the outside, not so much inside. I didn't notice it until my 90 minute drive home (in the sun) that the dashboard had large smudges, stains, and scratches. They had placed the window stick on the dash covering this up, and the truck was in a covered shady spot when I looked it over. The stains an scratches would not clean up. I contacted the dealership and sent photos, Andre never followed up. A couple of days later I noticed that there is something under the dash sliding around every time I turn. If all that matters is price, Ken Garff is ok. If you can find it elsewhere for the same price, I would. More

Rosa was excellent from beginning to end. She was very friendly and explained everything clearly. She kept me updated throughout the appointment and explained the needed repairs after the oil She was very friendly and explained everything clearly. She kept me updated throughout the appointment and explained the needed repairs after the oil change. Rosa walked me to my car after the appointment. Because it was a hot day she had started the car & it was nicely cooled when I got in. More

Excellent Muy buen servicio ' desde un principio support lo Que necesitaba ' me explico todo ' en precious y garantias lo Que necesitaba ' me explico todo ' en precious y garantias More

Customer service aspect is not the best, as a consumer I didn’t just jump on what they recommended; I had to deal with a few people and one being a director and he was a tad too sensitive. On top of that t didn’t just jump on what they recommended; I had to deal with a few people and one being a director and he was a tad too sensitive. On top of that they left a mess under the car with oil on part and left a burning smell for weeks after completing the repair More