Ken Garff Gateway Chevrolet

This is regarding my 2024 Chevrolet Silverado 1500. I don’t know who to turn to so I’m leaving reviews on everybody’s file. However, I want to formally note that communication has been inconsistent I don’t know who to turn to so I’m leaving reviews on everybody’s file. However, I want to formally note that communication has been inconsistent and appears to occur only at the end of the day, typically after I have followed up. This reactive communication makes it difficult to plan accordingly while my vehicle remains out of service. At this stage, I am requesting the following moving forward: A consistent daily update earlier in the day regarding repair status Clear communication on parts availability and any delays A firm and realistic estimated completion timeline Reconsideration of transportation assistance (loaner or rental), given the ongoing downtime As this is a warranty-covered transmission issue, I expect a more proactive level of communication and service throughout the repair process. If communication and progress do not improve, I will be escalating this matter with General Motors Customer Assistance to ensure proper resolution. I appreciate your prompt attention to this matter. Look for my info in the service department please. Thank you,Antonio Garcia More

They did what they could to get the deal approved and talked to you with every detail they could. talked to you with every detail they could. More

I dropped my car off early in the morning and left my keys with the lock box. I heard from Ray as soon as my car was taken back and received regular updates through text message and email. Ray and I spok keys with the lock box. I heard from Ray as soon as my car was taken back and received regular updates through text message and email. Ray and I spoke on the phone to clarify questions that I had. He was so easy to work with and so eager to make sure that I had a great experience. 10 out of 10 would recommend. More

Just a little confusion after I left as the tech needed the part number on warranty item but eventually found it the part number on warranty item but eventually found it More

Service was quick. Great communication from my advisor and kept me updated throughout my time there. Great communication from my advisor and kept me updated throughout my time there. More

I was reading it promptly. I was directed to the waiting area. I received detailed information about my vehicle. Everything seem to be great. MOM brought my vehicle out and tha I was directed to the waiting area. I received detailed information about my vehicle. Everything seem to be great. MOM brought my vehicle out and thanked us for coming through and we're on our way. More

Excellent experience from start to finish and the salesman Xavier was beyond professional. I actually had a deal worked at another dealer but chose Ken Garff because of the sales man. salesman Xavier was beyond professional. I actually had a deal worked at another dealer but chose Ken Garff because of the sales man. More

Was told issue was the fault of aftermarket parts causing damage and new rear chassis harness was needed. Upon disassembly, found connectors still disconnected. However independently fixed issue myself with damage and new rear chassis harness was needed. Upon disassembly, found connectors still disconnected. However independently fixed issue myself with a $45 OEM cable (not replacing entire rear chassis harness) More

Very good ? ? Nice person, very clear about my car and I feel great . ? Nice person, very clear about my car and I feel great . More

She was very detailed and watched for our best interest of what we could afford. She suggested and gave us the breakdown and explained what was going to take place and the price of what we could afford. She suggested and gave us the breakdown and explained what was going to take place and the price More