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Gateway Chevrolet
Avondale, AZ
8,055 Reviews
Joe Gambino, Sr has had a passion for cars since he was a young boy. Growing up in Brooklyn, New York he was afforded many opportunities, but none compared to his dreams of one day owning his own car dealership.
In 1956 Mr. Gambino and his wife moved to Phoenix, AZ and purchased Bobby Unser Chevrolet in 1983. The store was renamed Joe Gambino Chevrolet shortly thereafter. For years, Mr. Gambino lived the life he had always dreamed of and enjoyed the privilege of being the furthest Chevrolet dealer west in the country. People flocked from miles around to visit Joe Gambino Chevrolet because of their honest, up-front business model: We're not completely satisfied until you're completely satisfied.At Joe Gambino's Gateway Chevrolet, we believe a trusting relationship with our customers is the best way to run a business. We don't just want one-time customers; we want you to purchase vehicles from us for generations to come. We want you to become a part of the Gateway Chevrolet family, and believe, just as Joe Gambino, Sr did, that a family run business is the best type of business.
A lot of things have changed over the years, but two things remain the same. A family owned business with over 30 years of experience in the Phoenix, Scottsdale, Glendale and greater Arizona area, and our philosophy: we're not completely satisfied until you're completely satisfied.
In 1997, Joe Gambino Chevrolet became Gateway Chevrolet and in January 2002, they moved from their old location on East Van Buren to a brand-new state of the art facility in the Avondale Automall located at 9901 W. Papago Freeway. The new location provided expanded service bays, comfortable customer areas and even more room for inventory; but most importantly, an ease of business that can only be translated into happy customers.Joe Gambino, Sr has a son Joseph (or Joe Jr.) Joe Jr's affinity for rare automobiles and to be just like his dad led him into the business at a young age. When Joe Jr was 23, he became a sales person at Gateway Chevrolet. His determination for success and perfection led him up through the ranks until 2010 when he became the General Manager of Gateway Chevrolet. Committed to selling cars at a great price and maintaining a positive relationship with the community, Joe Gambino, Jr. and Joe Gambino's Gateway Chevrolet have become a staple in the Phoenix and Greater Arizona area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 8,055 reviews
June 03, 2019
Quick and easy Angel is very nice to deal with and look forward to working with him again. Customer service was wonderful and friendly staff I love the fact that I d Angel is very nice to deal with and look forward to working with him again. Customer service was wonderful and friendly staff I love the fact that I don’t have to sit and wait but they also shuttle me back and forth to the service center. More
by AAGALINDO
Verified CustomerEmployees Worked With
Angel
June 03, 2019
Awesome I went to gateway chevy to purchase a new Vehicle. My sales person was Omar polo he gave me excellent customer service, was on his A game knew what he I went to gateway chevy to purchase a new Vehicle. My sales person was Omar polo he gave me excellent customer service, was on his A game knew what he was talking about. I had a great experience in my auto purchase. More
by juniorlop28
Employees Worked With
Omar polo
June 03, 2019
Excellent experience.! I appreciated the completely honest and open conversation about my particular situation. Tony was very friendly and understanding and went above and b I appreciated the completely honest and open conversation about my particular situation. Tony was very friendly and understanding and went above and beyond to help me. More
by velvetmarcil
Employees Worked With
Yoli Pena, Tony Castel de Oro
June 03, 2019
Disappointed Oil change and had appointment at 830 car was not started until 930 or so , was disappointed they didn't even come and tell me Oil change and had appointment at 830 car was not started until 930 or so , was disappointed they didn't even come and tell me More
by TINA46913
Employees Worked With
Not sure of name
June 03, 2019
2 visits, 2 disappointing outcomes I first came in after purchasing my used vehicle to install my window tint. It seemed like they forgot about me since it took 5.5 hours of me waiting I first came in after purchasing my used vehicle to install my window tint. It seemed like they forgot about me since it took 5.5 hours of me waiting for it to be completed when I was originally told it would be no more than 2 hours. Then I came in for my first certified preowned oil change with an appointment and let me advisor know I was waiting for it. 2 hours later I ask for an update and hear nothing. Car wasn’t done until 3 hours after drop off. I have work at a service center before and 3 hours for an oil change with tire rotation is unacceptable. I will not be back for my 2nd free oil change. More
by bspringer25
Employees Worked With
John- Service Consultant, Window Tint
June 03, 2019
Poor customer service I was advised of an hour wait time. Took 3 1/2hrs to fix. I had made plans that I had to cancel. No one checked on me or gave me any updates. Found ou I was advised of an hour wait time. Took 3 1/2hrs to fix. I had made plans that I had to cancel. No one checked on me or gave me any updates. Found out that it was going to take longer once I asked for an eta. A courtesy, “sir, we apologize for the delay. We are looking at 3 hrs wait time” or a “sir, would you like some water while you wait”, would have been awesome. Definitely looking at other options for service and future vehicle purchases. More
by salathiel.cerezo
Employees Worked With
Mike Beck, Jeremy Thompson
June 03, 2019
Great service Took my vehicle in for its 1st service and it was great. Thank you John Sheldon for taking great care of my Silverado and me. Took my vehicle in for its 1st service and it was great. Thank you John Sheldon for taking great care of my Silverado and me. More
by ctellez1548
Employees Worked With
John Sheldon
June 02, 2019
Colorado Miguel was very helpful in making us feel comfortable with the choice of a 2019chevy Colorado. His manager was respectful and helpful during the negot Miguel was very helpful in making us feel comfortable with the choice of a 2019chevy Colorado. His manager was respectful and helpful during the negotiation process. The finance manager was very thorough and didn’t try to up sell items I wasn’t Interested in. I was happy with the whole experience. More
by JGH123
Employees Worked With
Miguel Ramos
May 31, 2019
Great Customer Service! We were pleasantly surprised by this dealership after having a horrible experience earlier that day somewhere else. They were welcoming and we got exa We were pleasantly surprised by this dealership after having a horrible experience earlier that day somewhere else. They were welcoming and we got exactly what we were looking for in a car. We had very specific things that we wanted and we got them all with the vehicle we were sold. Jordan was friendly and made the experience personal for us. Many people also stayed later than they normally would have because we decided to buy that night. great work!!! More
by MALLEN.MARIAH
Employees Worked With
Jordan, Edwin
May 30, 2019
Worst experience Very disappointed. Talk about taking advantage of first time new car buyer with excellent credit. Should’ve done more research or driven elsewhere. In Very disappointed. Talk about taking advantage of first time new car buyer with excellent credit. Should’ve done more research or driven elsewhere. Inaccuracies in contract, poor Service and product knowledge. when we went to address the concerns, were promised to be corrected and to receive additional services for their errors. Yeah right just promises to get us to walk out. Will definitely buy our next car elsewhere. More
by EGTZ
Employees Worked With
John Huggins
