Gateway Chevrolet

Matthew was good. Finance was too pushy. I thought our salesman was patient and well-informed on the Impala as well as other cars. The finance person was too interested in pushing a warranty I thought our salesman was patient and well-informed on the Impala as well as other cars. The finance person was too interested in pushing a warranty on me that I did not intend on purchasing. He wasn't going to allow me to leave his office without buying something extra. They don't seem to understand, or care, that my budget was firm and i shouldn't have spent more than planned for. More

Warranty disappointment I purchased my 2015 Colorado in May 2015. It has been an excellent vehicle. Like all machines, it eventually needed a repair. The battery leaked and d I purchased my 2015 Colorado in May 2015. It has been an excellent vehicle. Like all machines, it eventually needed a repair. The battery leaked and damaged a battery cable. The cost for this service was about $800.00. I was glad that I had the extended warranty, or so I thought. At the time I purchased the truck, the salesman and the closing agent told me that the warranty was bumper to bumper and covered most things for five years. Not true. (I believed them because that is how it worked on most vehicles I have purchased.) I wish that I had stopped the sales processed and challenged the extended warranty. $4000.00 is a lot to spend on something that won't do what is promised. I am grateful to Neo and the others who worked to do their best for me. Apparently Chevrolet no loner provides factory warranties, only third party. Not much could be done. I appreciate their efforts. Had I been told the truth about the warranty, I might have spent that four thousand dollars on a higher trim level or accessories. The employees whom I worked with were gone from the dealership shortly after I bought the vehicle. So the only thing left is the lesson. Telling the customer the truth is always best for everyone. Thank you for listening. Ed Daugherty More

Worst Sales Management team ever! December of 2018, l expressed interest in buying a rental-return used 2018 Chevy Impala. My all cash deal was rejected, and the sale manager walked ou December of 2018, l expressed interest in buying a rental-return used 2018 Chevy Impala. My all cash deal was rejected, and the sale manager walked out of negotiations. The first line sales staff was very nice, but the experience of dealing with the management team was toxic! Within a few days l took the same office to Bill Luke, and closed the sale. More

did not complete When we brought the car in for service one of the issues we wanted service to look at was a stutter when accelerating, they did not. When we brought the car in for service one of the issues we wanted service to look at was a stutter when accelerating, they did not. More

last time i take my car there not worth my time to write why never taking my car there if my maintanence contract is not honored somewhere else i rather pay somewhere else not worth my time to write why never taking my car there if my maintanence contract is not honored somewhere else i rather pay somewhere else More

Good day at the dealership We were at dealership with a problem with our Equinox. We decide to look at some new Cruzes. My wife and I had decided that it may be time for anot We were at dealership with a problem with our Equinox. We decide to look at some new Cruzes. My wife and I had decided that it may be time for another car. We were just looking and the salesman approached us. His name Alex Aguirre. He was very cordial and respectful. We took a test drive on a new Cruze. I asked Alex if they had any good used cars. He took us to see a 2017 Cruze it looked like new, only 16000 miles. We drove it. The car sold itself. Alex did a good job the numbers down to where I like them and that was it. Great job Alex and thank you very much. More

Service Good service and professional from the beginning to the end. Also very friendly and courteous . That’s way I always take my vehicles to this place. Good service and professional from the beginning to the end. Also very friendly and courteous . That’s way I always take my vehicles to this place. More

Regular Service Appt Robert Hernandez is always knowledgeable and helpful getting my vehicle taken care of. If I have a problem he always makes sure it is taken care of a Robert Hernandez is always knowledgeable and helpful getting my vehicle taken care of. If I have a problem he always makes sure it is taken care of as soon as possible and is always friendly. More

Excellent service The Sales person explained every single detail regarding the vehicle I was interested in. He was a Spanish speaking and that really helped me a lot. The Sales person explained every single detail regarding the vehicle I was interested in. He was a Spanish speaking and that really helped me a lot. More

Great service advisor I can get my veh serviced anywhere, I go to Gateway because of my service advisor, Robert. Always responsive and gets the information I need. I can get my veh serviced anywhere, I go to Gateway because of my service advisor, Robert. Always responsive and gets the information I need. More