Gateway Chevrolet

John Shelton was very professional. Like any dealership there are lots of cars in line. Having a person from the dealership is a gest idea to help with wait times Like any dealership there are lots of cars in line. Having a person from the dealership is a gest idea to help with wait times More

Wait way too long I had scheduled a simple oil change. I arrived at my appointment before time and still spent 2 plus hours at the dealership. Whats the point in having I had scheduled a simple oil change. I arrived at my appointment before time and still spent 2 plus hours at the dealership. Whats the point in having an appointment. More

Great Work and Friendly Service Went there to have some running boards added to my new truck, as they were not yet installed on the truck when I purchased it. They were able to get Went there to have some running boards added to my new truck, as they were not yet installed on the truck when I purchased it. They were able to get me in on time and completed it quickly. They also washed my truck and made it look great. More

Customer Service Issue (resolved) I came in for a test drive 6/27. Test drive was completed with Derek that night and sat down to discuss a sale for 2016 Blue Audi A4. As discussed w I came in for a test drive 6/27. Test drive was completed with Derek that night and sat down to discuss a sale for 2016 Blue Audi A4. As discussed with Derek and his Manager, the sale was contingent upon having 4 new tires placed on the vehicle, brakes must be in the "green" (7mm or more), and rear windows to be re-tinted to "Limo" tints (aka 5%). The car was to be ready by Saturday. I texted Derek Saturday saying I would be in that evening and asked him to confirm the work was completed and car was ready. Derek replied the car was ready at 338pm via text. When I was just about to leave to head over at 630pm, he called and then said the car was actually not ready and they didn't do the tinting because they were backed up. We then agreed they were to try to complete this on Sunday and I would pick up the car on Monday. Sunday at 1112am, Derek again texted saying the tinting was done. I picked up the car on Monday night. It was dark and everything appeared fine. However, issues developed as I drove off the lot. First, as I was driving out of the lot, I noticed a small crack in the windshield about 6 inches low/centered. The next day when I could see the car in daylight, it became clear that the rear windows were not very dark at all and appeared to not have been re-tinted. During the morning on 7/2, I called and left messages for Kevin, Don, and Derek. None of them returned my calls or text messages. I spoke to the Service dept and asked who does their window tinting and they said Amazon. I spoke to Amazon and they said they never even had the car there within the past 48 hours. Evening on 7/2, I then called and spoke to another manager who said he would relay a message to Kevin or Don to call me to discuss the issues or else I would begin escalating. No call was received and no one responded to text messages. On 7/5 around 130pm, I took the car to Cactus Window Tint in Scottsdale to test the rear windows. Window tint meter reading was only 20%, not 5%. While this review is being submitted, a complaint was also filed with the GM. The GM did not follow-up with me and I had to call Kevin back and got a hold of him finally. Kevin agreed to take care of the issue and covered the window tinting, as well as the chip in the windshield. I'd like to thank Kevin for promptly correcting the issue. However, I will not be purchasing from this dealership again anytime soon. More

Hit & Miss Khilon was absolutely amazing!! Polite, courteous, and went out of his way to accommodate us. The finance officer, I don’t remember his name but he wa Khilon was absolutely amazing!! Polite, courteous, and went out of his way to accommodate us. The finance officer, I don’t remember his name but he was from Cuba, was awesome and it being late, he was incredibly patient and also told us about himself which made it more personable. However, Summer Smith. I would not recommend anyone to him. We made the deal, not happy but we needed this vehicle. It was push and pull with him. When he brought up different options and we told him “no”, he kept pushing to the fact I was about to walk but instead told him “no” yet again and our answer wasn’t going to change. We had to tell him we would like to talk in private after him showing us the numbers and him just sitting there staring. He needs to be updated on how to deal with customers and also on how to listen. We will make sure to tell anyone we know if they decide to buy at Gateway Chevy to not deal with Summer. More

Thanks Jordan! Jordan was extremely helpful and very nice to work with. He listened to what my husband and I wanted and picked the perfect vehicles. Jessica Craf Jordan was extremely helpful and very nice to work with. He listened to what my husband and I wanted and picked the perfect vehicles. Jessica Craft More

Very slow service I had an oil change appointment for 3 pm. By 5 pm car was not worked on yet. Nobody let me know what was happening. I had an oil change appointment for 3 pm. By 5 pm car was not worked on yet. Nobody let me know what was happening. More

Mike and Edwin made the experience simply the best! Mike Underwood our salesman and Edwin (not sure of last name) our finance man, were so personable and professional, they made they experience so much Mike Underwood our salesman and Edwin (not sure of last name) our finance man, were so personable and professional, they made they experience so much fun! My wife was dreading purchasing a vehicle and from the minute Mike came up to us to the minute we left, we were thrilled with how fun, professional, informative, courteous, thorough, and overall knowledgeable of their products and packaging changed our minds about how YOU run your process! Thank you for what was truly a wonderful trick purchasing experience. We love your dealership and our new truck! Thank you Mike and Edwin!! 5 stars from us! More

Good experience Everyone I worked with was very kind and helpful which made the long day of car buying much easier and more pleasant. Dwayne was great- he and all oth Everyone I worked with was very kind and helpful which made the long day of car buying much easier and more pleasant. Dwayne was great- he and all other staff members we interacted with were friendly and went out of their way to help get through the day. More

great service Joe was great, David was great both easy to work with made the night great for me and my family we are very happy and excited for the future Joe was great, David was great both easy to work with made the night great for me and my family we are very happy and excited for the future More