Gateway Chevrolet

Service Everything was great. Only complaint is I've haven't had my car that long and it's a certified used vehicle, but it needs an alignment and possibly ti Everything was great. Only complaint is I've haven't had my car that long and it's a certified used vehicle, but it needs an alignment and possibly tires by next oil change. Why wasn't the alignment done before it was sold? More

Most items were completed The service department did a good job with the bed lining. The window tint was great, but didn’t clean the windows very well. It had grey smudges and The service department did a good job with the bed lining. The window tint was great, but didn’t clean the windows very well. It had grey smudges and also the truck had grey smudges. The side steps r great as well. I just didn’t get any details on the warranty for the liner and side steps. Also our second set of keys wasn’t ready. More

Best First Time Car Buying Experience I visited this dealership after researching the SUV I wanted. I was helped by Alex A. It was my very first time buying my own car. He made the process I visited this dealership after researching the SUV I wanted. I was helped by Alex A. It was my very first time buying my own car. He made the process as smooth and easy as possible. He took his time to explain things to me. More

Easy friendly I got the car i wanted at a good price my wife picked out this car for me before she passed away last month so i bought it I got the car i wanted at a good price my wife picked out this car for me before she passed away last month so i bought it More

Excellent customer service. The process was very simple to make the trade for a newer car. Miguel Ramos, Vinnie Rodriguez, and Alex Ochoa made the transaction easy. Excellent em The process was very simple to make the trade for a newer car. Miguel Ramos, Vinnie Rodriguez, and Alex Ochoa made the transaction easy. Excellent employees. More

Simple process Super friendly great service and team work! Stayed after hours to finish transaction. Will come back within a year or so to possibly buy another vehic Super friendly great service and team work! Stayed after hours to finish transaction. Will come back within a year or so to possibly buy another vehicle. More

Transparent Easy to understand paperwork that you can make sense of. Was able to understand how much each line was and how it pertains to my total loan. Finance o Easy to understand paperwork that you can make sense of. Was able to understand how much each line was and how it pertains to my total loan. Finance office was quick and reliable, even when trying to sell me things I don't need. Dwayne was an amazing salesman and found a perfect ground between what I wanted and the motives of upper management. He has a great personality and is very easy going and made the whole process very enjoyable. More

Timely, courteous, quick. Service kept me updated on my service agreement. Completed work in a reasonable time period. Had donuts. haha Everybody was nice. Washed my care Service kept me updated on my service agreement. Completed work in a reasonable time period. Had donuts. haha Everybody was nice. Washed my care. I liked. More

Sales experience excellent, everything else not as good We were met by Omar Polo, salesman, and told him we were interested in a 2018 Acadia. He showed us all of the features and was very professional and We were met by Omar Polo, salesman, and told him we were interested in a 2018 Acadia. He showed us all of the features and was very professional and courteous. Took the car for a test drive and enjoyed the ride, so we asked for the best out the door price and what our trade in allowance would be. Then we met Summer, who was the "closer". We finally settled on a price, but it took too much haggling and the extra charges they put on such as the Gateway Luxury Package is way overpriced. If I bought another car from them I definitely would not get this for $976. Alex in finance did a nice job. He came off a little abrupt and harsh in the beginning, but then loosened up and was easy to talk to. Morgan did a nice job going over the technical parts of the car such as On Star and Apple Car. Unfortunately, I had to return to the dealer on Monday to get this Gateway Luxury Package put on (tinting of windows and a cheap seal corner guard on the doors). Per Summer it was on all of the cars they sold, but this car didn't have it. They had a share ride service take me home so I didn't have to wait, as well as pick me up when the car was ready. They also charge you $229 for an insurance policy. If your car is stolen, they give you $2,500 towards a purchase of a new vehicle in their inventory. This did not sound like a good investment so I asked to have it removed and to receive a credit. David Burnside, the manager, did not respond professionally to my request and was argumentative. I explained this was an option and I didn't need it or want it. Finally, after going back and forth, they provided me with the credit. They could have handled this a lot better and be more customer service oriented, especially for $229 and I paid full price for the vehicle. Lastly, we are happy with our purchase so far after 5 days and would highly recommend Omar to be your sales person. More

Great Deal We bought a 2019 Chevy Traverse and got a good deal. The process was good, just wish we weren't there for 5hours, but other than that the process was We bought a 2019 Chevy Traverse and got a good deal. The process was good, just wish we weren't there for 5hours, but other than that the process was good. More