Gateway Chevrolet

Service was okay, just okay I feel like wasn't very impressed with dealership. My sales man was a little rude. He was going on and on about himself. Before we got there we contac I feel like wasn't very impressed with dealership. My sales man was a little rude. He was going on and on about himself. Before we got there we contacted the dealership about a vehicle and ask them to text us with some information on it, and to not call because we were at work and they did the exact opposite. Following this we received three phone calls! We were very upset that we were so specific on what we needed and for them to completely disregard what we said was quite irritating. Also we asked for a different salesman than we originally talked to because we weren't very fond of the first one that we spoke with on the phone and instead of them getting a different salesman we got the same exact one. Overall we did end up getting a good deal but on a customer service level things were terrible. More

Bad experiences with his dealer people always lie I never recommended any one go there because the people they work over there they are lie and I been told something but on the paper somethi I never recommended any one go there because the people they work over there they are lie and I been told something but on the paper something else and I tell everyone I know to not go there any pay and car because every one three they are cheat More

Malibu Very helpful, very friendly. They did a great job. They really took good care of my car and me. My car was cleaned and serviced. Very helpful, very friendly. They did a great job. They really took good care of my car and me. My car was cleaned and serviced. More

Great car buying experience This was such a wonderful car buying experience. James was an outstanding salesman. He showed me all the different cars in the lot when it was 110 de This was such a wonderful car buying experience. James was an outstanding salesman. He showed me all the different cars in the lot when it was 110 degrees outside. He is an incredibly kind and hard working salesman. He genuinely cared about me finding the right car and the perfect fit for me! Thank you guys. I wouldn’t have gotten the same experience anywhere else! More

Great experience with Alex! My brother came in a couple weeks before I did and got a truck. He brought me in to look around and Alex helped us and walked us through the lot to se My brother came in a couple weeks before I did and got a truck. He brought me in to look around and Alex helped us and walked us through the lot to see different options. He was very helpful and knew his cars very well. The service we received from Alex was excellent, better than what my brother experienced a couple of weeks prior, wishing he would have gotten the truck with Alex instead. I talked to different people after I made my mind on getting the truck but none gave me thes same customer service I recieved from Alex. If anyone is looking to getting a new car I highly recommend Alex 100%. Don’t go to anyone else, talking from experience and bad service my brother received with his sells person. Alex is the best person to go to! More

Great Service, Great customer experience I brought my truck in for regular maintenance. My service writer Paul was very friendly and knowledgeable. I waited in lobby while the work was gett I brought my truck in for regular maintenance. My service writer Paul was very friendly and knowledgeable. I waited in lobby while the work was getting completed. Service was completed in the time it was quoted, and Paul brought my truck up front with the A/C running so I wouldn't have to get into a really hot truck. (It was north of 110* out that day). I would highly recommend the service department at Gateway Chevrolet. More

Sales people are great! Started with a great experience. We were not bombarded when we arrived and could freely look for a car which was nice. We highly recommend Summer or D Started with a great experience. We were not bombarded when we arrived and could freely look for a car which was nice. We highly recommend Summer or Damian in the sales department. However, the Financial office was pushy and rude when we were finishing the process. After purchasing the car we were irritated with how much Nick the finance official pushed for a plan and wouldn’t let us leave. More

Service department The last two times I have taken my vehicle there for a SCHEDULED oil changed I have sat there for over two hours. I’m sorry but it only takes 30 minut The last two times I have taken my vehicle there for a SCHEDULED oil changed I have sat there for over two hours. I’m sorry but it only takes 30 minutes to hangs oil. If I would have known the service department was this slow I would have never spent the extra money for the VIP SERVICES. Also, this last time I had my car done they called me at 3:04 & left a 3 second king voice mail not saying any words. I called them back & never go a phone call back. Went & picked up my car & the guy tried telling me they called me at 250 and my voice mail was full.. nope. Not true. I hate using this place. More

Excellent Service through and through From the time I arrived at gateway Chevy I was amazed at the response time and friendliness of the staff. They were very helpful and kept me updated w From the time I arrived at gateway Chevy I was amazed at the response time and friendliness of the staff. They were very helpful and kept me updated with my vehicle status. I’ll get all my maintenance down through gateway. More

Could be better, bad communication The service was fine. The issue is that the time estimates are not accurate. The last 2 visits the service took an hour longer than I was told and I w The service was fine. The issue is that the time estimates are not accurate. The last 2 visits the service took an hour longer than I was told and I was not contacted to be informed the service was done. I actively had to contact the dealer myself to find out my vehicle maintenance was completed. They definitely have a disconnect in communication. More