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Gateway Chevrolet
Avondale, AZ
7,411 Reviews
Joe Gambino, Sr has had a passion for cars since he was a young boy. Growing up in Brooklyn, New York he was afforded many opportunities, but none compared to his dreams of one day owning his own car dealership.
In 1956 Mr. Gambino and his wife moved to Phoenix, AZ and purchased Bobby Unser Chevrolet in 1983. The store was renamed Joe Gambino Chevrolet shortly thereafter. For years, Mr. Gambino lived the life he had always dreamed of and enjoyed the privilege of being the furthest Chevrolet dealer west in the country. People flocked from miles around to visit Joe Gambino Chevrolet because of their honest, up-front business model: We're not completely satisfied until you're completely satisfied.At Joe Gambino's Gateway Chevrolet, we believe a trusting relationship with our customers is the best way to run a business. We don't just want one-time customers; we want you to purchase vehicles from us for generations to come. We want you to become a part of the Gateway Chevrolet family, and believe, just as Joe Gambino, Sr did, that a family run business is the best type of business.
A lot of things have changed over the years, but two things remain the same. A family owned business with over 30 years of experience in the Phoenix, Scottsdale, Glendale and greater Arizona area, and our philosophy: we're not completely satisfied until you're completely satisfied.
In 1997, Joe Gambino Chevrolet became Gateway Chevrolet and in January 2002, they moved from their old location on East Van Buren to a brand-new state of the art facility in the Avondale Automall located at 9901 W. Papago Freeway. The new location provided expanded service bays, comfortable customer areas and even more room for inventory; but most importantly, an ease of business that can only be translated into happy customers.Joe Gambino, Sr has a son Joseph (or Joe Jr.) Joe Jr's affinity for rare automobiles and to be just like his dad led him into the business at a young age. When Joe Jr was 23, he became a sales person at Gateway Chevrolet. His determination for success and perfection led him up through the ranks until 2010 when he became the General Manager of Gateway Chevrolet. Committed to selling cars at a great price and maintaining a positive relationship with the community, Joe Gambino, Jr. and Joe Gambino's Gateway Chevrolet have become a staple in the Phoenix and Greater Arizona area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 7,411 reviews
February 25, 2019
Fair and No Hassle The entire experience was seemless and hassle free. Everything was explained thoroughly and again if needed. Price was fair and I love the 2019 Equino The entire experience was seemless and hassle free. Everything was explained thoroughly and again if needed. Price was fair and I love the 2019 Equinox so far. More
by nickgnzls
Verified CustomerEmployees Worked With
Alex Aguirre
Helpful February 25, 2019
Advertisements lie but not as badly as the salesmen do The listed car price gets you in the door, but are not near the actual price of the vehicle. The salesmen are completely sketchy and do everything the The listed car price gets you in the door, but are not near the actual price of the vehicle. The salesmen are completely sketchy and do everything they can to get you to sign, even asking for your initials just to check on if they can make a deal happen for you. Entire staff was completely untrustworthy and I would not recommend them to anyone. More
by Zmsemerad
Employees Worked With
Do not remember
February 25, 2019
wonderful Huge selection of colors for camaro. Went to another Chevy dealer and they had no 2019 camaros. Gateway is the Chevy dealer to go to. Huge selection of colors for camaro. Went to another Chevy dealer and they had no 2019 camaros. Gateway is the Chevy dealer to go to. More
by bobettebauermann
Employees Worked With
Patrick
February 25, 2019
Mala calidad I did not like the car they gave me, everything fails and I'm not happy with the contract..very bad service. I wanted to change the car to the third I did not like the car they gave me, everything fails and I'm not happy with the contract..very bad service. I wanted to change the car to the third day and you did not want, I am very sad since I am going to pay a car that does not work, broken glass and engine on. More
by MARISOL84PEREZ
Employees Worked With
Tony Castel de Oro
February 25, 2019
Great dealership to deal with Everyone at this dealer was great to deal with. James Huggins was very honest and upfront with the price, and no hidden cost. Thank you James! Everyone at this dealer was great to deal with. James Huggins was very honest and upfront with the price, and no hidden cost. Thank you James! More
by bntkeil
Employees Worked With
James Huggins
February 25, 2019
Poor customer service Other than working with Paul Hapeman, I would not recommend this dealership to anyone and do not plan on purchasing any additional vehicles there. Other than working with Paul Hapeman, I would not recommend this dealership to anyone and do not plan on purchasing any additional vehicles there. I purchased a pre-owned certified vehicle, told that my warranty documentation was "locked up" for the evening. I was told the documents would be available the following day, but I returned 2 days later after driving 20 miles (one way), was again told the documents were locked up. I called and spoke to manager John Huggins, who then told me I had to drive in again and "sign" for the warranty docs and told me there was no longer a general manager to speak with after I had asked to speak to the GM. Two days later I spoke with another sales manager Kevin, who stated he would have the documents in an envelope at the receptionist. The documents were not the warranty, just the certified inspection. Also, during the financing of the vehicle, Kevin in finance made a statement that was out of line regarding 'he needing to make a profit off of me'. After speaking with Paul, he was very helpful, apologetic and even delivered the documents to my home. I feel I was ignored after the sale was complete. Unbeknowst to the dealership, my husband is a mechanic and we have friends that work at another dealership- Midway Chevy. Both stated that the service and stories I was given were not standard service. and they also will not be referring family, friends, acquaintances to Gateway. I usually buy a new car every 5 years, but my next car will be purchased elsewhere. I've never received such poor and inconsistent service at any previous dealership during any previous purchase. Paul Hapemen went out of his way and above the standard to help me. He is the only good thing at Gateway. More
by monicabooth
Employees Worked With
Edwin Martinez, Kevin in Finance, Kevin -Sales manager, Paul Hapeman-Customer Service, John Huggins- Sales manager
February 25, 2019
My Gateway Experience What a great experience it was waiting for my oil to be changed! Plus they washed my car! I will go back again. I need to write more. Hope this is eno What a great experience it was waiting for my oil to be changed! Plus they washed my car! I will go back again. I need to write more. Hope this is enough. More
by GKCORRAL
Employees Worked With
Angel
February 25, 2019
Fast Service The estimate was one hour; the actual time was 57 minutes. Quick in, quick out. Not only fast service, but accurate service. Always a friendly atmo The estimate was one hour; the actual time was 57 minutes. Quick in, quick out. Not only fast service, but accurate service. Always a friendly atmosphere. More
by bjbrall4
Employees Worked With
Sorry, but I don't remember.
February 25, 2019
Great customer service Super helpful. Didn't push for things i was not interested in and listened to what i was lookimg for. Worked hard to get monthly payments in my budget Super helpful. Didn't push for things i was not interested in and listened to what i was lookimg for. Worked hard to get monthly payments in my budget. More
by cthreadgill
Employees Worked With
Edwin martinez
February 25, 2019
Could have been better service Truck had a couple bad things wrong with it and they wouldn’t work with my schedule saying it was sold as is and didn’t bring them up while purchasing Truck had a couple bad things wrong with it and they wouldn’t work with my schedule saying it was sold as is and didn’t bring them up while purchasing the truck. More
by jh4136413
Employees Worked With
Johnny
