Gateway Chevrolet

Mis Communication I was told my daughter had 2 free oil changes in a voice mail I still have. Apparently it expired at 24000 and she had 24215 miles but before he did t I was told my daughter had 2 free oil changes in a voice mail I still have. Apparently it expired at 24000 and she had 24215 miles but before he did the oil change he should have called instead of just doing it. He charged her even tho she played him the voicemail. And told her at least she got a free new battery when he told her she had a default battery on the phone. I'm never bringing my business back here. More

Great first appointment Recently moved to AZ so I had to find a new Chevy dealer for our Silverado and Malibu service. The check in process was quick and painless. Donuts in Recently moved to AZ so I had to find a new Chevy dealer for our Silverado and Malibu service. The check in process was quick and painless. Donuts in the waiting area?? Great surprise in the morning. Large and comfortable waiting area with a big screen TV. Waited about 90 minutes for a oil change/tire rotation which was completely acceptable seeing as my last dealer discouraged waiting. It was just enough time to enjoy some donuts/coffee and walk around the lot admiring all the new models. More

Friendly staff Everyone was kind and friendly. They answered all our questions but the only reason why i am not giving 5 stars is beacause they said GAP insurance wa Everyone was kind and friendly. They answered all our questions but the only reason why i am not giving 5 stars is beacause they said GAP insurance was mandatory, which i found out is not. Other than that, we had a good experience. More

Paid for something I should not have I had to pay for a TSB done on my truck for a TCM and ECU update that I had no control over them going bad or needing an update. People should not hav I had to pay for a TSB done on my truck for a TCM and ECU update that I had no control over them going bad or needing an update. People should not have to pay for computer or module updates. I have no control over the modules or computers. More

Easy going trade in and new purchase experience This was the first time I have purchased a vehicle from Gateway and I will always stick with them from here on out due to it being the easiest purchas This was the first time I have purchased a vehicle from Gateway and I will always stick with them from here on out due to it being the easiest purchase of a vehicle I have ever made. I got what I wanted on my trade in, got a smoking deal on a new Chevy and the finance guy was great too! These people are super friendly and understood all my needs. More

Great service my adviser was Robert Hernandez. He let me know ahead of time how long it would take and he had patience and answered all of my question that I had. my adviser was Robert Hernandez. He let me know ahead of time how long it would take and he had patience and answered all of my question that I had. More

Replace dead battery, warranty. My Colorado battery died on my wife while out shopping and I couldn't jump it with my car. We drove my over to the dealership and asked about gettin My Colorado battery died on my wife while out shopping and I couldn't jump it with my car. We drove my over to the dealership and asked about getting jumped, I got the 800 number to call for warranty. The guy showed up with a little jumper battery, it had to be connected a few minutes to get it to start. I drove it over to the dealership and John fit me in to get the battery replaced per my warranty. More

scheduled on line and was in and out. they gave me a shuttle I given the highest because I told them my needs and concerns didn't try to sale pitch anything. I just would like more coupons to get 20% off things I given the highest because I told them my needs and concerns didn't try to sale pitch anything. I just would like more coupons to get 20% off things like that. Always helps. Just the customer service is going out the door and it felt more personal then speaking to a kious or technology theses days. So thank you. I just need you all to fix the rebate issue on my airbag/recall from 2016 that still hasn't been resolved. That's the only thing you all won't schedule and I don't know why. Please advise other than that all went VERY WELL.👍👍 More

Why make appointments Why have an app to make an appointment when the Service Manager acts like you dont have an appt when you arrive. And why make an appt at all when a si Why have an app to make an appointment when the Service Manager acts like you dont have an appt when you arrive. And why make an appt at all when a simple.oil change (7500 mile service) takes over 2 hours. More

Air unit Brought my car in 3 tike cause air won't reach back seat for my children went somewhere else and cost me 600 when covered in warranty Brought my car in 3 tike cause air won't reach back seat for my children went somewhere else and cost me 600 when covered in warranty More