Gateway Chevrolet

👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻� �🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻Got to give an honest experience! This dealership is absolutely garbage and needs a lot of training. Starting with �🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻Got to give an honest experience! This dealership is absolutely garbage and needs a lot of training. Starting with Cody in service. He's unable to communicate with women and told my wife he didn't want to hear any sniveling and complaining which is an absolute a no-go for me. We had a legitimate complaint. Our brand new 2024 Silverado that we bought from them and paid for the highest warranty package began to have transmission problems and my vehicle was in limp mode. My wife spoke with Cody and was told it would be 4-5 days until they would be able to get to it for a diagnostics. My wife asked for a loaner vehicle and was denied. When she explained we purchased a brand new vehicle so we wouldn't be out of transportation for work, Cody responded, he didn't want to hear any sniveling and complaining. We at that time asked to speak with the service manager. We then received a call back from a member by the name of Scott. Scott explained that they had about 75 customers ahead of us. My wife told him why are their dealership problems being put on us. Scott got angry and asked us to have our vehicle towed to the dealership and he would get our vehicle looked at ahead of everyone by the next day. When we paid out of pocket to tow our vehicle in, we had to deal with Cody. I personally dealt with him face to face, gave him my number which he wrote on our paperwork and told him that I would be handling everything from here on out with my vehicle, not to contact my wife, to contact ME. The very next day, Cody calls my wife with an update on my truck! I called Cody back and asked him why didn't he call me as I instructed him to and he said he forgot. I am a certified master mechanic and own my own repair shop here in Phoenix. The nonsense he was speaking to me that it would takes them 2 days to diagnose a vehicle was just mind blowing. I hung up on him because someone who could just blatantly lie to someone with the nonsense he was speaking, absolutely doesn't deserve my conversation and will never be tolerated by me. I received a call from Scott the following day, with him explaining to me that because I hung up on Cody, the General Manager asked for me to come pick up my vehicle, that they were refusing to do the warranty work. What makes matters worse is, I had my vehicle picked up and towed to another dealership. When I took my vehicle off of the tow truck, it no longer displayed a check engine light. The next day, the other dealership called me and said that gateway cleared the codes and even erased the history on my truck! I have nothing to lie about and from what I understand all calls are recorded on their phones and I hope I can get them before they can erase them to further pursue this. To refuse a warranty that I purchased is just unheard of in our line of business and I will absolutely be pursuing this from my end. Be aware of Cody and Scott, I never got to speak with the general manager and hear it from him, but according to Scott, the general manager did not want my vehicle there any longer. Training, Training, Training is all I have to say for these people. You will stay a garbage business as long as you continue to let untrained garbage work for you. I would recommend everyone to stay far away from this dealership with rude, disrespectful, and unprofessional employees! More

Cecil was my sales person and was awesome. Explained everything I needed. I would buy again from humans recommend to my friends and family. Explained everything I needed. I would buy again from humans recommend to my friends and family. More

My advisor Cliff was great! Very friendly and knowledgeable. The services I had done on my vehicle were completed fast and officiant. I Love this dealership and it's staff. Tha Very friendly and knowledgeable. The services I had done on my vehicle were completed fast and officiant. I Love this dealership and it's staff. Thank you all. More

The wait time a little longer then usual but as always the service was great the service was great More

Quick with service, complete everything that needed to be done, drove back to Nevada with no problems done, drove back to Nevada with no problems More

Mitch was great, and explained everything also treated me like a person without talking down to me because I'm a female. like a person without talking down to me because I'm a female. More

The service was great and they was your vehicle. And there friendly there's nothing more I can say And there friendly there's nothing more I can say More

I like the dealership. The maintenance service representative does not present a good customer experience. She is not customer service friendly. The maintenance service representative does not present a good customer experience. She is not customer service friendly. More

The buying process was friendly and hassle free. Michael Cuillo was easy to work with and very professional. Michael Cuillo was easy to work with and very professional. More

Dayanna Perez is a great salesperson! You are lucky to have her in your team! You are lucky to have her in your team! More