Gateway Chevrolet

They always work to get me the best rate possible and helped me with a payment that I was comfortable with. I felt like a priority helped me with a payment that I was comfortable with. I felt like a priority More

The initial experience was ok, friendly staff easy to talk to. Where the problem occurred was the after purchase follow up. I was having some problems with my new purchase and tried to get in contact wit talk to. Where the problem occurred was the after purchase follow up. I was having some problems with my new purchase and tried to get in contact with the dealership for about a week before finally leaving a Google review which sparked a call from the GM. He followed up with me and I was able to bring my car in to get looked at. I am still waiting on a reply back regarding my transmission flush though. It has been a little over a week since I was in to have my car looked at. More

Worst experience at a dealership in my life (73) years Worst experience at a dealership in my life (73) years of age. Was disrespected and treated rudely. Someone was going to call me. No one did. Worst experience at a dealership in my life (73) years of age. Was disrespected and treated rudely. Someone was going to call me. No one did. More

Quick and Efficient I was experiencing AC blowing warm air. Since it was only left with Extended Warranty, decided to take it in for diagnostics. Appointment set, droppe I was experiencing AC blowing warm air. Since it was only left with Extended Warranty, decided to take it in for diagnostics. Appointment set, dropped truck and dealer paid for lyft ride to work. Next follow up call I received, was from Noe Montelongo, he had already received the diagnose, contacted the Extended Warranty company for coverage and completed all repairs. Truck was ready for pick up. Truck went in at 7am and ready by noon, same day. Only thing I had to pay for, was deductible of $100 on close to $1000.00 repair. More

Ernie sales person was awesome and polite. Answered all questions and took care of us in a timely manner. I will def. be going back. questions and took care of us in a timely manner. I will def. be going back. More

Horrible! First was told my issue was fixed and it really wasn't!! Just to find the wont fix a defect that is a safety issue!! I will never buy a car from here again! 1 person followed up but then never call wasn't!! Just to find the wont fix a defect that is a safety issue!! I will never buy a car from here again! 1 person followed up but then never called back!Horrible customer service More

I bought a used truck (2019 Silverado w/ 7,800 mi) in Nov 2019, reported an issue before my first oil change that my truck was shaking, still not fixed as of today. Truck had broken stabilizer bar at purchas 2019, reported an issue before my first oil change that my truck was shaking, still not fixed as of today. Truck had broken stabilizer bar at purchase, now tires have worn un even and truck still shakes. More

Easy transaction and good value Was able to make my purchase and not leave my apartment other than to receive the vehicle when it was delivered. Feel like I got a fair deal and the Was able to make my purchase and not leave my apartment other than to receive the vehicle when it was delivered. Feel like I got a fair deal and the transaction and paperwork was easy. More

Appointment Times Mean Nothing The service People are polite. Service gets completed. BUT. When you call and make an appointment, it is just telling them you will be in THAT DAY. g The service People are polite. Service gets completed. BUT. When you call and make an appointment, it is just telling them you will be in THAT DAY. gateway Chevy does not make a “placed appt” for you. When you arrive you still just fall in line behind everyone else that had come into the shop starting when they opened. Your wait could still be hours! Your warranty or purchased extended warranty on top of that means ZERO. You do not even have the option for drop off and get a rental for the day! Unlike other dealerships I have dealt with and warranties. So why make and appt I asked...the Answer from my advisor “we would not accept your car if you had not made an appt”. So I was told, “Since I made a fuss, they put my car ahead of everyone, because my tech had gone to Lunch, when my appt was scheduled!!”. But do not expect that in the future. Appts are first come first serve! REALLY??? My appt was warranty work. I could not even take the part and install it my self! Loose Loose with this mess! More