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Gateway Chevrolet
Avondale, AZ
8,215 Reviews
Joe Gambino, Sr has had a passion for cars since he was a young boy. Growing up in Brooklyn, New York he was afforded many opportunities, but none compared to his dreams of one day owning his own car dealership.
In 1956 Mr. Gambino and his wife moved to Phoenix, AZ and purchased Bobby Unser Chevrolet in 1983. The store was renamed Joe Gambino Chevrolet shortly thereafter. For years, Mr. Gambino lived the life he had always dreamed of and enjoyed the privilege of being the furthest Chevrolet dealer west in the country. People flocked from miles around to visit Joe Gambino Chevrolet because of their honest, up-front business model: We're not completely satisfied until you're completely satisfied.At Joe Gambino's Gateway Chevrolet, we believe a trusting relationship with our customers is the best way to run a business. We don't just want one-time customers; we want you to purchase vehicles from us for generations to come. We want you to become a part of the Gateway Chevrolet family, and believe, just as Joe Gambino, Sr did, that a family run business is the best type of business.
A lot of things have changed over the years, but two things remain the same. A family owned business with over 30 years of experience in the Phoenix, Scottsdale, Glendale and greater Arizona area, and our philosophy: we're not completely satisfied until you're completely satisfied.
In 1997, Joe Gambino Chevrolet became Gateway Chevrolet and in January 2002, they moved from their old location on East Van Buren to a brand-new state of the art facility in the Avondale Automall located at 9901 W. Papago Freeway. The new location provided expanded service bays, comfortable customer areas and even more room for inventory; but most importantly, an ease of business that can only be translated into happy customers.Joe Gambino, Sr has a son Joseph (or Joe Jr.) Joe Jr's affinity for rare automobiles and to be just like his dad led him into the business at a young age. When Joe Jr was 23, he became a sales person at Gateway Chevrolet. His determination for success and perfection led him up through the ranks until 2010 when he became the General Manager of Gateway Chevrolet. Committed to selling cars at a great price and maintaining a positive relationship with the community, Joe Gambino, Jr. and Joe Gambino's Gateway Chevrolet have become a staple in the Phoenix and Greater Arizona area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 8,215 reviews
August 21, 2020
I filled out 1 survey, but wanted to clarify something. I filled out 1 survey, but wanted to clarify something. The truck that I picked out was sold out from underneath me. The only reason I bought a truc I filled out 1 survey, but wanted to clarify something. The truck that I picked out was sold out from underneath me. The only reason I bought a truck was because of the salesmen, Alex and especially Omar Polo. Omar was very professional and stayed with me the whole time. More
by whitfi
Verified CustomerEmployees Worked With
Omar Polo
August 21, 2020
The service was same day and the complimentary ride to and from home was a plus. Definitely like the free car fax for life account. Good experience but a bit pricey and from home was a plus. Definitely like the free car fax for life account. Good experience but a bit pricey More
by benny6
Employees Worked With
John
August 19, 2020
We use Gateway and John Shelton because they are the best maintenance shop in Phoenix. We have never had our car sitting on the side of the road like so many we see on a daily basis. John always tells us w maintenance shop in Phoenix. We have never had our car sitting on the side of the road like so many we see on a daily basis. John always tells us what needs fixing.....transmisison flush, power steering etc.....He and Gateway actually care about our safety regardless if we are driving in 117 degree heat or -20 in the mountains.....Thank you foe keeping us safe. More
by MRA1899
Employees Worked With
John Sheldon
August 19, 2020
John in service was awesome as always. Service was fast and he kept me informed while my truck was there. I did call a couple times Nd each time the receptionist was hard to hear because of speaking in a l and he kept me informed while my truck was there. I did call a couple times Nd each time the receptionist was hard to hear because of speaking in a low tone and she generally did not seem like she wanted to be there. Part of me appreciates the direct attitude and skipping all niceties but I feel that there should be a welcoming voice when customers are calling in. Wont stop me from coming to Gateway in the future though. More
by ajcsencsits
Employees Worked With
John in service
August 19, 2020
This was our first time dealing with Gateway Chevrolet and will be our last. Dealer is far more interested in being #1 in sales then they could ever be about providing the best customer service. You guys and will be our last. Dealer is far more interested in being #1 in sales then they could ever be about providing the best customer service. You guys play the numbers game which is a turn off with me. Folks that went out in the 90's. No follow up phone calls or emails from Gateway to see how things. The exception being your surveys of course/ Very poor customer service all around the only exception being the finance guy Nick Pitts very professional and really helped us out. Our overall experience was like Barnum and Bailey Circus live. The owner Joe Gambino only can contact me directly for my full story More
by georgejguilbeaul
Employees Worked With
Mo Wood sales , Johnny Martinez, The best person was Nick Pitts Finance Manager he was the only one who truly cared and went out of his way to assist us a true gentlemen.
August 18, 2020
Gateway took care of us again! Five star service. Mike is the best, he always goes out of his way to make sure that we have the best experience possible. ⭐️⭐️⭐️⭐️⭐️ the best, he always goes out of his way to make sure that we have the best experience possible. ⭐️⭐️⭐️⭐️⭐️ More
by amy2444
Employees Worked With
Mike
August 18, 2020
Great service. Greeting was fast. Waiting area was clean and it seemed that the followed COVID19 guidelines. Greeters were friendly and courteous. People always smiling. and it seemed that the followed COVID19 guidelines. Greeters were friendly and courteous. People always smiling. More
by castanedagateway
Employees Worked With
Jeremy Thompson
August 18, 2020
Professional service. John and crew provided excellent job every time I take the vehicle for service. John keep up doing a very good job.. thanks job every time I take the vehicle for service. John keep up doing a very good job.. thanks More
by HEAVENSARMOR@gmail.com
Employees Worked With
JOHN SHELDON
August 18, 2020
Overall very easy deal with, especailly if you read the Overall very easy deal with, especailly if you read the fine print.They seem to have agressive price struckures upfront without going thru the "dan Overall very easy deal with, especailly if you read the fine print.They seem to have agressive price struckures upfront without going thru the "dance". Ivan was our salesman - thumbs up. Do your homework ahead of time. Gateway Is worth a look.d More
by t.dold88
Employees Worked With
Ivan
