Gateway Chevrolet

We were early for our oil change. We still waited 2 hours. An we had questions an couldn't get anyone who acted like they wanted to help, or could not give a answer We still waited 2 hours. An we had questions an couldn't get anyone who acted like they wanted to help, or could not give a answer More

Zach was great to work with and made the experience great he kept me informed the entire time on the status of my vehicle! he kept me informed the entire time on the status of my vehicle! More

Good service The attendant was friendly and professional they even washed my truck. They also gave me a report on service they recommended. professional they even washed my truck. They also gave me a report on service they recommended. More

I drop off my car first thing Monday morning and don’t get back until after service closed on Tuesday night. They could not fix my brand new 2023 Chevy equinox. When the car was two months old, it starte get back until after service closed on Tuesday night. They could not fix my brand new 2023 Chevy equinox. When the car was two months old, it started showing signs that the entertainment screen is screwed up but apparently none of the engineers know how to fix it yet. Communication the first day it was absolutely horrible, they had the whole day to tell me that no one there can fix it. But I did not get a call until they close at 5 PM asking if they could have it another day. And then requested a rental car because I have a job like everybody else but of course, there is not a car available. They then keep it all day Tuesday and this day they are a little bit better about communicating. I will say that whenever I call there and I always had to wait a few hours for my service advisor to call me back which was quite frustrating. First day it took her five hours. Here is the cherry on top. I had just ceramic coated my vehicle shortly after I purchased it in March, and anyone who knows anything about car detailing knows that drive-through car washes. It’s not good on paint, especially those with ceramic coating. I expressed to her that I did not want the car driven through the car wash because I do not want to screw up the $200 ceramic coat. The car was practically clean when I dropped it off just a little bit dusty. I get the car home later that night and next day I see that it had been driven through the car wash as I see a couple of minor scratches and the back end had hard water spots and drip lines that had not been dried. not only did they not do their job and fixing the issue on a brand new vehicle and providing me another mode of, transportation while they did it, they did the one thing I explicitly requested they not do. More

This dealer provided quick and easy service. They made the whole process fast along with good customer service. They made the whole process fast along with good customer service. More

I wish I asked the Lady who made the appt. her name because she was wonderful. Anthony, Service Advisor was great, The service departments customer service fabulous. We will schedule all our C her name because she was wonderful. Anthony, Service Advisor was great, The service departments customer service fabulous. We will schedule all our Chevy work trucks to be serviced at this location just because of the fabulous service we received. Thank you for making our experience the BEST! More

All staff were very pleasant and professional to work with. No haggle great pricing sealed the deal. with. No haggle great pricing sealed the deal. More

Vicki was fantastic. Super friendly, informative and on top of getting it done. Would recommend her to anyone Super friendly, informative and on top of getting it done. Would recommend her to anyone More

Everyone was so helpful, and immediately made me feel secure and excited to buy a new car. Mike was attentive and fast to respond which I greatly appreciated. secure and excited to buy a new car. Mike was attentive and fast to respond which I greatly appreciated. More

Great customer service, excellent attitude. Fast and reliable. Met my expectations. Will come back soon. Fast and reliable. Met my expectations. Will come back soon. More