Gateway Chevrolet

Always excellent service. My advisor, Cody, always gets me in and out no matter what service is needed. Thanks so much! My advisor, Cody, always gets me in and out no matter what service is needed. Thanks so much! More

Great online shopping experience. Melby Lopez reached out within two minutes of my inquiry. Had my “out the door” as requested with and without accessories that I was looking for. Had Melby Lopez reached out within two minutes of my inquiry. Had my “out the door” as requested with and without accessories that I was looking for. Had a trade-in and was giving a fair amount for it. Overall very good experience and great customer service More

I got a very good price on a great car. I inquired online and Michael was very helpful and responsive. No pressure, they were just happy to help! He had the car clean, charged and ready. I inquired online and Michael was very helpful and responsive. No pressure, they were just happy to help! He had the car clean, charged and ready. While setting up the app we noticed the tire pressure was just a little low, so he topped it off for us! He did everything he said he would and always remained cheerful. My only negative is the amount of time the paperwork took, but it was very typical and I think they tried to keep it moving as quick as possible. More

They had multiple options to choose from ensuring that I was placed in the proper vehicle of my choice was placed in the proper vehicle of my choice More

Your group of people have no customer service skills and no team work. Eating on the job instead of using break rooms. Management not communicating with customers or with employees. Poor communication cause no team work. Eating on the job instead of using break rooms. Management not communicating with customers or with employees. Poor communication causes problems. My air conditioner is not working properly and since the night I drove it off the lot. I’ve been very busy and feel I’ll get lousy service again. I’ve mentioned about our experience the day we bought the Truck and nobody ever or has offered anything. Sad and frustrated! More

My exact was pleasant. The professionalism of the staff was excellent. Adrian was an excellent salesman. He performed in a manner as a salesman for the company while taking The professionalism of the staff was excellent. Adrian was an excellent salesman. He performed in a manner as a salesman for the company while taking care of the customer’s needs and wants with no stress. Service with a smile. More

Husband took it for an oil change, came back with it leaking. Second issue we had with them. The first one, when they rotated my tires, my sensor is not working for my tires. When I mentioned it, they w leaking. Second issue we had with them. The first one, when they rotated my tires, my sensor is not working for my tires. When I mentioned it, they were going to charge us for their mistake. Horrible customer service and maintenance crew. More

Excelente servicio y los empleados son muy profesionales, la sala de espera está muy cómoda la sala de espera está muy cómoda More

Gateway Chevrolet held our car for two weeks to do a simple part repair out of sheer laziness. Nothing was done at all in the first week, not even the diagnosis. Once we had the diagnosis, they told us simple part repair out of sheer laziness. Nothing was done at all in the first week, not even the diagnosis. Once we had the diagnosis, they told us we had to buy the replacement part ourselves or wait another week. We bought the part that day and delivered it to them. The part sat on someone's desk for another 5 days. Any time we asked when the car would be ready, the answer was always tomorrow. Customer service made a note of my partner's phone number and refused to answer his phone calls. We had to call on a different phone to speak with the manager, who admitted that customer service was ignoring our calls. We got a call that our car was ready less than an hour after we spoke to the manager. The manager knocked $50 off the repair bill, but left the $110 gasoline charge. The car had a full tank when we brought it in and was near empty when we got it back. The manager said the work was under a limited warranty, but that would be affected by the fact that we paid for the part ourselves and brought it to them. I hope the car stays fixed, because I have zero faith in any of the dealerships in Phoenix. More

Great service and trustworthy. Zach was wonderful and speedy, no worry about when my car would be ready. Zach was wonderful and speedy, no worry about when my car would be ready. More