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Gateway Chevrolet

Avondale, AZ

4.5
7,816 Reviews
Joe Gambino, Sr has had a passion for cars since he was a young boy. Growing up in Brooklyn, New York he was afforded many opportunities, but none compared to his dreams of one day owning his own car dealership. In 1956 Mr. Gambino and his wife moved to Phoenix, AZ and purchased Bobby Unser Chevrolet in 1983. The store was renamed Joe Gambino Chevrolet shortly thereafter. For years, Mr. Gambino lived the life he had always dreamed of and enjoyed the privilege of being the furthest Chevrolet dealer west in the country. People flocked from miles around to visit Joe Gambino Chevrolet because of their honest, up-front business model: We're not completely satisfied until you're completely satisfied.At Joe Gambino's Gateway Chevrolet, we believe a trusting relationship with our customers is the best way to run a business. We don't just want one-time customers; we want you to purchase vehicles from us for generations to come. We want you to become a part of the Gateway Chevrolet family, and believe, just as Joe Gambino, Sr did, that a family run business is the best type of business. A lot of things have changed over the years, but two things remain the same. A family owned business with over 30 years of experience in the Phoenix, Scottsdale, Glendale and greater Arizona area, and our philosophy: we're not completely satisfied until you're completely satisfied. In 1997, Joe Gambino Chevrolet became Gateway Chevrolet and in January 2002, they moved from their old location on East Van Buren to a brand-new state of the art facility in the Avondale Automall located at 9901 W. Papago Freeway. The new location provided expanded service bays, comfortable customer areas and even more room for inventory; but most importantly, an ease of business that can only be translated into happy customers.Joe Gambino, Sr has a son Joseph (or Joe Jr.) Joe Jr's affinity for rare automobiles and to be just like his dad led him into the business at a young age. When Joe Jr was 23, he became a sales person at Gateway Chevrolet. His determination for success and perfection led him up through the ranks until 2010 when he became the General Manager of Gateway Chevrolet. Committed to selling cars at a great price and maintaining a positive relationship with the community, Joe Gambino, Jr. and Joe Gambino's Gateway Chevrolet have become a staple in the Phoenix and Greater Arizona area.
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9901 West Papago Freeway

Avondale, AZ

85323

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Showing 7,816 reviews

December 18, 2023

I’ve had my truck in 2 or 3 times for the same problem. They say they can’t replicate the problem despite me telling them EXACTLY how to do it. They’ve told me the settings were wrong twice yet it still co More

by ifixowies
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
December 18, 2023

Salesman Caleb B. was great but after sale experience has been poor. Needed help with a warranty issue. Good luck getting management to call you back. You get transfer More

by Giddyup567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Cone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Diaz
Dec 22, 2023 -

Giddyup567 responded

***Update 12/20/23*** I went back into Gateway Chevy. I happened to run into the GM Robert Revere. After a short explanation of my circumstance, Mr Revere personally walked me back to the service department and assigned me to a service advisor named Liz. Liz was very pleasant and helpful. I have upgraded my review from two stars to four since my situation is ongoing. I will revise if necessary pending the final outcome. But so far I feel that Gateway Chevy has made amends for the previous “cold shoulder” visits. Thank you Mr Revere. I appreciate your kind and professional courtesy. M. Ramos

Jan 06, 2024 -

Giddyup567 responded

***Update 1/5/24*** What a complete turn around. Once I connected with the GM Robert Revere, everything went so smoothly. My service advisor Liz Diaz was top notch and deserves a raise. Her follow up was amazing. I always felt informed throughout my entire service experience. Thank you Gateway Chevy team.

December 17, 2023

They were very friendly and thorough in helping me find a car that fit my needs. Marc was very patient with me as I test-drove different models. More

by CORDELIACLARIDGE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donald Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Cone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Bradberry
December 17, 2023

Salesman was great the paper work was not good they messed up Three times hopefully its right now. Nobody went over the pickup with us. More

by lyndaroper
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike culillo
December 17, 2023

No pushy sales, we came in looking for one of two vehicles. They had one in stock and we did paperwork. They were great to deal with and not pushy on any additional sales. We came in for what we want More

by JOSHL3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2023

Cody took care of me and my truck very good. He was so respectful and honest. Thank you Cody for all your help More

by francesflores2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
December 16, 2023

Awesome staff took care of me and got me a great deal on my new suburban! More

by ankidobenyamin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justis and Mike and the lady that help me setup the app. And the financing guy he was awesome.
December 16, 2023

Does not follow through with communication and once the deal is done you are nothing to them. More

by AZGOLDGIRL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matthew Moreno
December 16, 2023

Gateway Chevrolet continues to satisfy. I feel at ease with my Advisor, Zach Sheldon. I would like to give an honorable mention to the Parts Department. More

by Davis
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Sheldon
December 16, 2023

Impressed with the way they do business The car was in excellent shape at delivery More

by Lprueter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DeQuinten Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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