Gateway Chevrolet

Good place and always clean & fresh inside, the workers are always helpful and attentive and nice. are always helpful and attentive and nice. More

There are a couple of reasons I am not rating Gateway a 5 star. When I first came in for the trail boss it was not on the lot yet. I could not put a down payment on the truck to hold it because of dealer rul star. When I first came in for the trail boss it was not on the lot yet. I could not put a down payment on the truck to hold it because of dealer rules. But I sat down with my two salesman and came to a good "basic" agreement on the final payment. We also agreed that once the truck arrived I would be able to put a down payment for it over the phone. I work in Flagstaff so that was the best way for me to reserve the truck. The truck came in on a Tuesday and I was called but was told I could not put the down payment in over the phone. So I had to drive down that evening to make the deal on the truck. My 2 salesman were not working that day so any deals we talked about suddenly did not exist. So I had to work the deal again and had to compromise on my loan term. The other item that really irked me was the dealer add-ons that I was told by my original salesmen that they could remove for me, since they did not have the truck yet and these could be left off. This would have saved me over a thousand dollars. I do not need the tint and door guards from the dealer! But I was told on the day I finalized the deal that these add ons are a requirement by ownership. I will say that the team that I worked with overall was very good. But there things agreed upon that did not happen. More

Very transparent in pricing and no pressure from sales person and also a lot of inventory to choose from . person and also a lot of inventory to choose from . More

Overall service was great. Had a great time with Oscar. He was very welcoming. Only wish they had more snacks to offer other than just water for their customers. Had a great time with Oscar. He was very welcoming. Only wish they had more snacks to offer other than just water for their customers. More

Our entire experience at Gateway Chevrolet was a pleasant and enjoyable. Justin Mongar, Robert Lozano, Ronnie Cabamilla, and Jadeyn Revere should be acknowledged for the excellent service they provided to us and enjoyable. Justin Mongar, Robert Lozano, Ronnie Cabamilla, and Jadeyn Revere should be acknowledged for the excellent service they provided to us that afternoon. We are now Gateway Chevrolet customers for our future vehicles. We will recommend Gateway Chevrolet to all our family, friends and co-workers. More

They were awesome. All the way around. Very Happy with them. Would recommend to everyone. All the way around. Very Happy with them. Would recommend to everyone. More

Dealership was awesome every one I work with at this dealership was very out going to help me get what I was after. dealership was very out going to help me get what I was after. More

Service advisor: Dominick B Technician: Nadia C I purchased this vehicle from Courtesy Chevrolet. The day after taking it home I experienced several electrical issues. I attempted to take the vehicle purchased this vehicle from Courtesy Chevrolet. The day after taking it home I experienced several electrical issues. I attempted to take the vehicle to Courtesy Chevrolet Service three days later and was told they would not even look at the vehicle for 5 to 7 days and I would need to secure a rental car. This was poor service for a vehicle I just purchased for 40k. I refused to wait and took the vehicle to the closest dealership to me which was Sands Chevrolet in Surprise. I took the vehicle in twice just to be told the technician could not duplicate the electrical issues I described, and the vehicle was showing no error codes. Sands refused to do anything further to assess the issues with my newly purchased, still under warranty vehicle. I was told to take it back to Courtesy Chevrolet or get a second opinion if I was still having issues. Not two miles off the lot I experienced the same issues immediately. I then contacted Gateway Chevrolet which is a dealership I have dealt with over the years and have purchased several vehicles from. If they would have had the vehicle I was looking for, they are always my first choice. My assigned service representative at Gateway Chevrolet was Dominick B. I was extremely frustrated with the previous two dealerships and explained all the issues I was having to Dominick. Dominick was very attentive and assured me that Gateway Chevrolet would not pass the buck and perform the necessary inspections and tests to find the problem with my vehicle. Dominick kept me informed throughout the process and immediately notified me when several communication codes were found on my vehicle. This explained all the electrical issues that I was told by Sands Chevrolet did not exist. The vehicle was assigned to Technician Nadia Cabrera. Nadia was very patient and professional through this process and identified all the areas that needed attention. Dominick informed me of all that needed to be done and kept me informed throughout the experience. My vehicle was repaired and so far, I have no other issues. Gateway Chevrolet took care of my vehicle even though it was not purchased from them and restored my faith in the Chevrolet brand. Dominick and Nadia showed care, concern, and professionalism in dealing with this matter. I believe they both went above and beyond to make sure I was taken care of and made me feel like a valued customer. Gateway Chevrolet will always be my number one dealer thanks to the hard-working staff from sales to service. Thank you, Dominick and Nadia, for helping me and my family get our vehicle back on the road. More

Great customer service. Helpful employees. Fast and friendly service. We now recommend this dealership to all our friends and family! Helpful employees. Fast and friendly service. We now recommend this dealership to all our friends and family! More

Very helpful staff, straight forward since the time I contacted them, no hidden fees, I highly recommend this dealership! Carlos thank you for your service! contacted them, no hidden fees, I highly recommend this dealership! Carlos thank you for your service! More