Gateway Chevrolet

This was one of the worst experiences that I've had at a dealership in many years. The sales people are just congregated in the waiting area. The male and female salespeople are cursing in Spanish constantl dealership in many years. The sales people are just congregated in the waiting area. The male and female salespeople are cursing in Spanish constantly. The girls were the louder and frequent offenders of the foul language use. After bringing this up with my salesperson, I was separated to a different area where you only have couches. I was at your dealership in 2 different occasions. In the 1st instance, the salesperson was kind but used "bad information" to get me to the dealership, I had called the dealership for specific car that was supposed to be at the lot, was told that it was there but notified that it wasn't once I got there (1hr drive one-way across the city). I test drove a vehicle because I needed to kill time as they "needed to evaluate my trade-in". After the test drive the salesman wouldn't hand my car keys back to me. After letting him know that I wasn't interested in the vehicle that I test drove, he pushed and even brought out the manager. By this time I had already asked for my car keys several times, but the salesman notified me that the manager had them. Once the manager got to me (after a long wait), I notified the manager that we couldn't continue with any further conversations until my keys were returned to me, at which the salesman produced them from his pocket. We exchanged some words with that manager, another manager came by to inquire about the 2 cars, I notified him that the only car I came in for and that I was told that was there, wasn't there and I wasn't interested in the new vehicle. I ended up leaving after spending a few unwanted hours there. Later in the week I was notified by your internet department that the car was now available at the lot. I notified them that I had a poor experience the previous time that didn't want to deal with the same salesman from my 1st visit... the salesman from my 1st visit called me back, ugh. I was really interested in the vehicle at the advertised pricepoint, so I went back. Test drove the vehicle and asked for the final price. There were several added-on prices that I asked for them to be removed. I almost walked out again, but ended up purchasing the vehicle anyways. After several hours I was able to drive away... The very next morning I wake up to a dead car. The car had a dead battery, I was sold a car with a dead battery. I took the battery to a local store for testing and showed up as a bad-battery on the tester. I purchased a new battery, rather to try to deal with your dealership (1hr away) on getting a battery. I won't be back. More

Very good service, very friendly personnel, I love the service, I really appreciate your patience on everything, thank you very much service, I really appreciate your patience on everything, thank you very much More

Purchased my second vehicle from the dealership and I couldn’t be happier! I picked up a truck, and the entire process was smooth and hassle-free. Gabino Nava was helpful and he was fantastic—knowledgeab couldn’t be happier! I picked up a truck, and the entire process was smooth and hassle-free. Gabino Nava was helpful and he was fantastic—knowledgeable, professional. Gabino took the time to answer all my questions and made sure I drove off with exactly what I was looking for. That level of consistency is why I came back for a second vehicle, and I’ll definitely be recommending this place (and Gabino!) to friends and family. Thanks again for another great purchase More

Sales representative and staff were very helpful in finding my car needs. Everything went smooth finding my car needs. Everything went smooth More

I always have a good experience at Gateway! Zachary Sheldon is who I usually work and everything goes smoothly! Getting a ride home is easy and quick! Zachary Sheldon is who I usually work and everything goes smoothly! Getting a ride home is easy and quick! More

Typically oil changes take forever here 3+ hours. I was also asked if I wanted a detail wash on the truck which was very dirty. When I returned to the dealer they went on and on about the survey but I was also asked if I wanted a detail wash on the truck which was very dirty. When I returned to the dealer they went on and on about the survey but failed to wash the truck as they offered. Not to mention my seats and mirrors were all adjusted. Car should be returned exactly as dropped off. If not the oil changes take forever package i bought i would avoid service here all together. More

I would not recommend anyone to have their car serviced at this location for any reason. at this location for any reason. More

This is the second time I've had my car serviced since purchasing from Gateway. Everything went smooth. Great service! purchasing from Gateway. Everything went smooth. Great service! More

Cody Was very professional and knowledgeable. New exactly what we were looking for and sold us our dream truck New exactly what we were looking for and sold us our dream truck More

Easy experience and friendly staff. Yesenia was amazing and she was very professional. She brought the truck out to us instead of making us wait. Yesi was awesome! Yesenia was amazing and she was very professional. She brought the truck out to us instead of making us wait. Yesi was awesome! More