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Gateway Chevrolet Cadillac Hyundai Nissan - Service Center
Fargo, ND
316 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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316 Reviews of Gateway Chevrolet Cadillac Hyundai Nissan - Service Center
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September 14, 2016
Tire Mount & Balance w/ Oil Change From making the appointment to making the payment, everyone was very kind, courteous & professional! Had my truck done much faster than anticipated. From making the appointment to making the payment, everyone was very kind, courteous & professional! Had my truck done much faster than anticipated. Very pleased with the service department at Gateway! More
by KATYK
Verified Customer
September 13, 2016
Excelent Service Quick friendly service, Don Tollefson has just been great to work with, He is an asset to your facility. The Curtesy Drivers are also excellent. Quick friendly service, Don Tollefson has just been great to work with, He is an asset to your facility. The Curtesy Drivers are also excellent. More
by MXGROSZ
Employees Worked With
Don Tollefson
September 13, 2016
Oil change and light bulb replaced Great customer service from call to set up appointment through checkout . Our vehicle was serviced in a timely manner and everything fixed and changed Great customer service from call to set up appointment through checkout . Our vehicle was serviced in a timely manner and everything fixed and changed as requested, and reviews with me before I left. More
by JRUSTVANG
Employees Worked With
Sidney Sather, Tyler Walker
September 09, 2016
It was horrible!!! I was told my service was covered inter warranty when I scheduled the appointment. When I went to pick up the vehicle I was charged $60 and told it w I was told my service was covered inter warranty when I scheduled the appointment. When I went to pick up the vehicle I was charged $60 and told it wasn't covered!!! Not happy about it!!! More
by LITTLESTAR2004
Employees Worked With
Didn't catch any names
August 05, 2016
So Thankful Last week I had my vehicle in the service center for a check engine light and a boat motor like noise. I was called by an advisor at 4:25pm stating my Last week I had my vehicle in the service center for a check engine light and a boat motor like noise. I was called by an advisor at 4:25pm stating my vehicle repairs were done and they would send a ride right away. At 4:55pm I was still waiting for my courtesy ride and called back, they stated that the courtesy vehicle was again on their way. At 5:17pm after waiting for almost an hour for a ride, I called back again and they stated that the courtesy vehicle had just arrived back and they would send them right away. At that time I was offered a ride by a coworker and I accepted as I no longer had faith that the courtesy vehicle was on their way. Once I arrived at the service center at 5:35pm, there was no one there in the Service Center to check me out so that I could get on my way to picking my children up at daycare which closed at 6pm. Once the one individual still working in the service center arrived I told him my frustrations and he apologized and said that someone was on vacation so that is why they were not timely. I feel it had nothing to do with the drivers but the service center themselves and giving me the run around, and on top of that after spending $230+ on repairs, my vehicle still made the noise that I brought it in for. Follow-Up: I had filled out this review the following day and got a call that same day. The service manager was so polite and apologized for the mix up, offered to refund me my money and scheduled an appointment for my vehicle for the following Monday to re-look at the noise, and they even brought a rental to me and picked up my vehicle. I know it was far from their fault that I got the run around regarding the courtesy ride, but he made me feel so much better as far as my vehicle's maintenance being in their hands. Thank you, Gateway for your kindness and making things right! More
by EAErickson
April 12, 2016
Service deparment is horrible! I took my truck into have some warranty work done. Mike tried to get me to change every fluid in the vehicle before they would work on it. Since I dec I took my truck into have some warranty work done. Mike tried to get me to change every fluid in the vehicle before they would work on it. Since I declined they would not replace the sensor that was under warranty and said to see if it faults again and then maybe they would look at it. I will NEVER be bringing a vehicle back there again. More
by Chevymen21
Employees Worked With
Mike Livingston
March 04, 2016
Customer Service Hi, Just wanted to write a review on Service Writer David. He was very rude and needs people skill courses taken. the work completed on 2/25/16 was v Hi, Just wanted to write a review on Service Writer David. He was very rude and needs people skill courses taken. the work completed on 2/25/16 was very could though. Also Gateway wanted a surecritic.com review so I gave out one and then Zach L. never posts it and/or deletes it? Sure critic - never filtered never deleted ??? More
by somi eyes
Employees Worked With
February 03, 2016
Service I took my Equinox in for an oil change and to have the heating checked. Sidney Sather, Customer Relations & Service, was courteous and professional. I took my Equinox in for an oil change and to have the heating checked. Sidney Sather, Customer Relations & Service, was courteous and professional. She kept me updated as they diagnosed the problem and phoned multiple times to let me know the status of the repair. And the best part, the broken part/repair was covered under special coverage. Thank you, Sidney! More
by Sandy N
Employees Worked With
Sidney Sather
October 18, 2015
Buying a new truck Good experience with our salesman with no pressure to buy. We came in to service our Chevy Tahoo and ended up purchasing a new truck. Good experience with our salesman with no pressure to buy. We came in to service our Chevy Tahoo and ended up purchasing a new truck. More
by Kutter
October 12, 2015
Not Satisfactory As a New Customer to your Dealership I should have been informed of the Cost and Time before work was completed. NOT HAPPY! AND WILL NOT RETURN! As a New Customer to your Dealership I should have been informed of the Cost and Time before work was completed. NOT HAPPY! AND WILL NOT RETURN! More
by nothappy!!!
Employees Worked With
Sidney Sather - Service Consultant and R. Zabka Certified Technician
