Gates of Granger - Service Center

I went to have an oil change and tire repair. Was told nail was in sidewall and could not be repaired. My SIL was also in to have a bolt removed from a brand new tire and was told they could not Was told nail was in sidewall and could not be repaired. My SIL was also in to have a bolt removed from a brand new tire and was told they could not repair it. We were both told they could order new tires to fix the damaged ones. I did remind the Service Manager, I would need 4 not 1 as you cannot replace just 1 tire on an AWD vehicle. My SIL and I went down the road to Zollman Tires and both tires were repaired with no issue. Neither tire repair was near sidewall and I could see the nail dead center of the tire, as could he. I was in for a leak in same tire in June and was told they could not find one. I have been a customer for over 25 years and purchased multiple vehicles and brought them all for service and tire purchases. My SIL purchased nearly $2000 in tires from Gates of Granger in July, for both of their vehicles. I am extremely disappointed in the lack of service and poor service at Gates of Granger. Needless to say, neither one of us will ever return and will not consider any future purchases from any Gates Dealership. There is a lot of competition and there are plenty of other places around that are willing to take our business. More

Always professional and service is great. Service area is always clean. Price is right too! Service area is always clean. Price is right too! More

Timely, friendly, clear, communicative service. I can’t imagine an easier experience and plan to prioritize using your shop from here on out. I can’t imagine an easier experience and plan to prioritize using your shop from here on out. More

Everyone has been attentive to my needs. I had body work done and received text updates while on a trip. I was pleased to know the progress and happy to have the car ready when we returned. I had body work done and received text updates while on a trip. I was pleased to know the progress and happy to have the car ready when we returned. More

This is our go to place for purchase and service. They are friendly, efficient, and knowledgeable. They are friendly, efficient, and knowledgeable. More

We have purchased two cars from Gates of Granger and they have been very reliable cars and the process went very smoothly. We are very pleased with Robo and the excellent service he provides! We will continu have been very reliable cars and the process went very smoothly. We are very pleased with Robo and the excellent service he provides! We will continue to use Gates of Granger for all our future car needs. More

I scheduled my Traverse for a tire rotation. Overall my experience was great. It took about an hour. Overall my experience was great. It took about an hour. More

Great service I take all my cars there. all the customers service agents are very polite, Mary is my go to person for all my questions all the customers service agents are very polite, Mary is my go to person for all my questions More

Gates is an amazing place to have your vehicle worked on the work they do is outstanding. the work they do is outstanding. More