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Gates of Elkhart
Elkhart, IN
235 Reviews
When you want an amazing experience buying your next vehicle, you should come to Gates of Elkhart in Elkhart IN. We have a great selection of both used and new vehicles that we think that you're going to love. And we're super excited to show you exactly how we can help you with our amazing sales team. Plus, at our dealership near Mishawaka IN, we help you throughout the entire process so that you're always getting the best when it comes to a great finance program. We even have a service center that used only genuine OEM parts, so that we can continue to take care of your and your vehicle well after you've purchased it from us.
Our customer service is second to none because we always take the time to ensure that drivers around Goshen IN and Granger IN have an outstanding experience. Whether you want to get into a used vehicle from us because your old one is dying or because you just want a new one because you fell in love with one on our lot, we'll take care of the entire experience. We ensure such a high-quality experience because we want you to tell your friends and family about us so that they want to talk to us when it's time for them to buy a vehicle.
So if you're ready to get into a vehicle from Buick, Chevrolet, GMC, Toyota, or Scion, make sure that you come to us and see our collection in person. We'll be happy to give you a tour around the lot and get to know your preferences. We'll also be pleased to allow you to take one for a test drive. Plus, you'll get to meet all of the amazing people who will make your car buying experience go as smoothly as possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 235 reviews
December 30, 2019
New vehicle My salesman was awesome (Joe Johnson). He worked with me to get exactly what I wanted. He recommended several vehicles that fitted what I wanted but My salesman was awesome (Joe Johnson). He worked with me to get exactly what I wanted. He recommended several vehicles that fitted what I wanted but we settled on the exact vehicle I went in for. He worked with me to help get my payment to fit my budget. He worked overtime to get the deal done. This dealership was very friendly and they care about their customers. I recommend going in to buy a vehicle. Ask for Joe, tell him I sent you. (T. McLain) More
by horses
Employees Worked With
Joe Johnson
December 27, 2019
Professional Experience The whole experience was professional and everyone (sales person, sales manager, business manager) were very helpful in the purchase of my vehicle. I The whole experience was professional and everyone (sales person, sales manager, business manager) were very helpful in the purchase of my vehicle. I felt at the end of the of transaction that the deal was fair for everyone. My sales representative was Ian Holdread and he was very knowledgable about the vehicle and worked hard to find us the right vehicle. he was very helpful with my wife and was able to answer all her questions. I would buy another car from Ian and Gates of Elkhart in the future. More
by ajwait2
Employees Worked With
Ian Holdread
December 13, 2019
Wonderful Experience My husband and I had a lovely experience with Gates in Elkhart. Tom helped us find the perfect van and made sure it was within our price range. My husband and I had a lovely experience with Gates in Elkhart. Tom helped us find the perfect van and made sure it was within our price range. More
by emlew92
Verified CustomerEmployees Worked With
Tom Pogotis
December 09, 2019
Great experience! Joe, made it an extremely easy and smooth process in me getting the car i wanted, my payment was also broken down in a way which i could pay on time w Joe, made it an extremely easy and smooth process in me getting the car i wanted, my payment was also broken down in a way which i could pay on time without a problem. Overall it was a great experience. More
by sunrisepricejr
Employees Worked With
Joe Johnson
November 25, 2019
Felt tricked into buy the wrong vehicle I had purchased a 2017 GMC Acadia Awd and I had to come back the next day to finish the paper work and when I did I was told that the bank wouldn't go I had purchased a 2017 GMC Acadia Awd and I had to come back the next day to finish the paper work and when I did I was told that the bank wouldn't go with that vehicle and that they had a 2017 Chevy traverse awd that bank would go with for me and then they had to go pick up from another gates to pick it up and then when I went in to finish the paper work with the finance manager I was told that it was fwd SUV and was tricked into buying it and I did and after getting it I'm very unsatisfied and probably will never buy another from gates again. More
by Holycity14
Employees Worked With
Jeff Howe, Tom Pogotis, Jason Hooks
November 21, 2019
Oil Changed Totally satisfied with the service I received, I do want to call since I need follow through on a previous visit. I need to talk to a supervisor. Totally satisfied with the service I received, I do want to call since I need follow through on a previous visit. I need to talk to a supervisor. More
by LIMMYMAMA
Employees Worked With
November 21, 2019
great customer service Ian Holdread gave us a great experience, I hate car shopping , but he made my experience amazing ,very nice person very personable no pushing to sell Ian Holdread gave us a great experience, I hate car shopping , but he made my experience amazing ,very nice person very personable no pushing to sell us just overall a good person More
by christinaball50
Employees Worked With
Ian Holdread
November 13, 2019
Ok process Process took way to long, I never got an answer on the questions I keep asking like when was the car’s oil changed just keep ignoring my questions & n Process took way to long, I never got an answer on the questions I keep asking like when was the car’s oil changed just keep ignoring my questions & never got a reply. More
by lunaadriana325
Employees Worked With
New guy
November 04, 2019
Erica is great This was my second time getting my oil changed at Gates of Elkhart, both times Erica went above and beyond to help me out! She is always smiling and f This was my second time getting my oil changed at Gates of Elkhart, both times Erica went above and beyond to help me out! She is always smiling and friendly, and the service is always quick! Shelby is awesome too! More
by Shel28
Employees Worked With
Erica Seger, Shelby Vernon
November 01, 2019
Gates is the BEST Tom was great. Got us in and out quickly. David from the internet apartment helped us find the right vehicle before we got there and had everything re Tom was great. Got us in and out quickly. David from the internet apartment helped us find the right vehicle before we got there and had everything ready when we arrived. They've got free wifi and tables with refreshments in the waiting area! Greeters are friendly and helpful! We were treated right and got a great car, they were honest and fair 100 percent. More
by Redcruze2017
Employees Worked With
David Colvin, Tom Pogotis
