Gates Nissan

Gates Nissan is the most personable dealership I know of. All of the managers, Nick Simmons & Bill Case, makes you feel right at home. When I get my car serviced, Kathy is always available, determined to mak All of the managers, Nick Simmons & Bill Case, makes you feel right at home. When I get my car serviced, Kathy is always available, determined to make sure I am well taken care of, within my timeframe. Gates Nissan, Richmond, KY, will continue to be my families #1dealership, as long as they keep Nick Simmons, Bill Case, Kathy in service, Ron Pennington, Barry Fisher & Leonard. If you are looking for a great buying experience, Gates Nissan is the right and smart choice! Gates Nissan has never let me down, neither did the Nissan vehicles we have purchased from them. Gates Nissan of Richmond, KY is not just a family name, it's a family atmosphere. Thank you Gates Nissan, continue success and I look forward to trading with you in a few months (our lease is up in August). More

I always take my Nissan Altima for service to Gates Nissan. Kathy and Jessica always greet you with a smile. They both go above and beyond to make sure your visit is pleasant as possible. They will hel Nissan. Kathy and Jessica always greet you with a smile. They both go above and beyond to make sure your visit is pleasant as possible. They will help you with any questions you have and will check with you while you are waiting to make sure you are ok. Then you get to deal with the very friendly and nice Shauna at the cashier's desk. Shauna will greet you with a smile and help you in any way that she can. I always get great service at Gates Nissan.... Thanks!! More

Warranty work, found motor mounts bad. They found problem quickly and repaired the problem in a couple days. Also had transmission fluid changed while doing warranty work. quickly and repaired the problem in a couple days. Also had transmission fluid changed while doing warranty work. More

This being my first "new" car buying experience I could not have asked for a better one. I started looking for a Nissan Juke and went to Gates Nissan in Richmond. Adam came out and asked how I was I could not have asked for a better one. I started looking for a Nissan Juke and went to Gates Nissan in Richmond. Adam came out and asked how I was and if I needed any help, he wasn't "pushy" or just trying to sell a car as most car salesmen get the reputation. He offered to grab the keys and go for a test drive and we did. Adam was very knowledgable about the car and all of its features from the Bluetooth technology to the drive modes of the Juke. After the test drive we sat down to talk numbers at which time my girlfriend and I were offered refreshments. The car was priced accurately, I was offered a fair price for my trade in and given the flexibility of multiple payment options. The paint and interior wasn't on the lot thst i wanted so I asked if Adam and the staff could locate my choice. (SV ,Gun metal with gray interior) Adam asked if he could get my cell, by doing so he was respectful of my work schedule and continually texted updates the entire time without disturbing my day with multiple phone calls, but everytime I called he was there to answer. Within two days they had located the vehicle along with a couple of options that I found online that I really wanted ( center armrest and spoiler) . They had the armrest installed and ready to go by Saturday, which is when I traded vehicles. The most impressive part of this all is Saturday I had some trouble with my trade in... It wouldn't start. I called Adam and let him know the situation. He assured me that it wasn't a problem, they had made a deal and would stick to it. So, Adam took his time from the dealership, drove across town and helped me push my car to WalMart to have it looked at. In his shirt and tie with dress shoes HELPED me PUSH my car across a parking lot. I didn't ask him or beg him he offered and insisted. A simple cable change on the battery and my car was fine. Drive over to the dealership dropped my car got all the papers signed and indeed the deal stayed the same! The entire experience was enjoyable, the rest of the staff was curtious and professional and I cannot express how helpful Adam was. I would recommend to anyone to buy a Nissan and I would recommend Gates Nissan in Richmond, Ky and ask for Adam. -Completely satisfied customer More

Chose Gates dealerships to find a new used car due to my experience at Gates Nissan service. Received fabulous low pressure service from Fran at Toyota richmond and Buddy Rue at Hyundai. Bought from Todd Ha experience at Gates Nissan service. Received fabulous low pressure service from Fran at Toyota richmond and Buddy Rue at Hyundai. Bought from Todd Hazzard at Nissan(the car and price just fit). Must say, I was taken aback at Hyundai by some very high pressure from a sales manager, that bordered on rude. This only caused us to focus on the other two dealerships. More

Scott was very helpful in my purchase of my new Nissan Altima SV. Other dealerships tried to get me to look at a SL or other version, even when I specifically said I wanted the SV. Scott had the car in Altima SV. Other dealerships tried to get me to look at a SL or other version, even when I specifically said I wanted the SV. Scott had the car in front of the dealership when I got there & made sure I knew all about the features before I left. He also went out of his way to bring new valve stem covers to me at my work, because 2 of mine were missing. Scott also pulled around a different kind of Nissan (but a color I was looking at in the Altima) just to make sure that I wanted the Black, or if I should wait on the other color to arrive. I was VERY pleased with my experience at Gates Nissan. More

Thank you Scott Witt for all your help! We appreciate everyone's kindness and honesty. I recommend Gates Nissan Dealership in Richmond, KY. The best internet website I have seen, great price, great detai everyone's kindness and honesty. I recommend Gates Nissan Dealership in Richmond, KY. The best internet website I have seen, great price, great details on the cars advertised. Scott Witt answered all of our questions that we had about vehicles we viewed. It was well worth the trip from Lawrenceburg, KY to come to Richmond to purchase our new vehicle. We passed several dealerships along the way and we did this again the following weekend to purchase our second vehicle. We are very happy with our new cars. Thank you! The Tinsley's. More

The customer service was excellent. I enjoyed the fact that everyone we worked with ws straight forward and did everything possible to help us & give the best quality of service. Thanks so much!!! that everyone we worked with ws straight forward and did everything possible to help us & give the best quality of service. Thanks so much!!! More

Great Dealership,very professional! Scott is great to wrok with deliver my car the same day. I would recommend everyone to buy from Gates Nissan, and Scott. wrok with deliver my car the same day. I would recommend everyone to buy from Gates Nissan, and Scott. More

We have given Gates of Richmond this rating because after the first experience we had with them(salesman that is no longer there). Jim, Adam, Nick & the warranty guy turned it around and made this what buyin the first experience we had with them(salesman that is no longer there). Jim, Adam, Nick & the warranty guy turned it around and made this what buying a first car should feel like. We left there extremely satisfied. We couldnt be happier and hope that when the time comes to buy a second car or when our family & friends decide to buy that these guys are there!!! More