Gates Nissan

This was the best overall experience we've had at a dealership. Quick, friendly transaction. Scott Whitt really went out of his way to make us happy. We shopped at another dealership and got the runa dealership. Quick, friendly transaction. Scott Whitt really went out of his way to make us happy. We shopped at another dealership and got the runaround and left empty-handed and unhappy. Scott took care of us and didn't waste our time. I will refer friends & family, & I hope everyone else receives the quality customer service that we received. More

Excellent buying experience! Great price and trade allowance! Went to many other Nissan dealers before Gates Nissan, none could match the top notch staff and up front policies of this dealer. Highly r allowance! Went to many other Nissan dealers before Gates Nissan, none could match the top notch staff and up front policies of this dealer. Highly recommend!! More

I purchased a Nissan Altima from a Chevrolet dealership and they only provided me one key. I needed to purchase a backup key FOB in case that one was lost or destroyed. The only thing that could've been and they only provided me one key. I needed to purchase a backup key FOB in case that one was lost or destroyed. The only thing that could've been better with the experience was the length of time it took to program the key FOB and I do not know if that was of any fault to the technicians that it took over an hour. I will try to come back to Gates Nissan when I am due an oil change or for service. Kathy Smith was very helpful and although they were busy and I did not make an appointment, they fit me in. Thanks guys. More

I have always had great experiences with this dealer and this time was no exception. Kathy, my service advisor was very friendly and helpful. The repairs to my car were done in as timely a manner as possibl this time was no exception. Kathy, my service advisor was very friendly and helpful. The repairs to my car were done in as timely a manner as possible and since they had to order a part, they gave me a very nice loaner vehicle to drive while mine was being repaired. Luckily my repairs were under warranty so I wasn't out any expense for that part. The only thing I think could have been better was I was only reimbursed $75 out of a $125 towing bill which means I was out of pocket $50. For a warranty claim, I would think I should have been reimbursed 100%. Still it could have been a lot worse, and still a good experience from a great dealership. More

This was an internet transaction,first time I had every really looked for,found and secured a car over the internet....everything was GREAT Scott followed through with answering every question I had,which really looked for,found and secured a car over the internet....everything was GREAT Scott followed through with answering every question I had,which I had many :) The car was washed,waxed and ready for us when we pulled onto the lot. There were several other employees that were very attentive and made sure we were offered something to drink or to make sure that there was nothing else we needed. You have an AWESOME team at Gates Nissan More

The sales and the services at Gates Nissan are outstanding. Highly Recommended. Good to see a dealership that not only sells you a products but supports that sale with great service. outstanding. Highly Recommended. Good to see a dealership that not only sells you a products but supports that sale with great service. More

Scott was super great to work with. Very accommodating and helpful. Delivery was quick yet detailed. I have already referred people to Gates Nissan and Scott and helpful. Delivery was quick yet detailed. I have already referred people to Gates Nissan and Scott More

I visited Gates Nissan on 7/5/13 in search of a used Corolla. They had a 2009 Corolla LE that I ended up with and absolutely love. My family has bought more than one car from Gates Nissan and I highly r Corolla. They had a 2009 Corolla LE that I ended up with and absolutely love. My family has bought more than one car from Gates Nissan and I highly recommend them. I spoke with Nick prior to my visit and he promised to guide me through the process. When we arrived we told him my basic needs and what we were interested in and he got things started and set up with Josh for the rest of the sales process. At Gates Nissan they are more concerned with setting you up with the right car for your needs and family than with making money and are highly professional and caring individuals. Josh was very patient and knowledgeable. He answered all of our questions and had great attention to detail. He went out of his way to make it the best experience possible. Nick helped swing the deal and even threw in a set of tires and a tank of gas to make everything perfect. The price was very reasonable and the financing they were able to provide really sealed the deal. I feel the all the employees are wonderful but Nick and Josh just made everything so much smoother for me. More

I've had Two Scheduled Service (2013 Nissan Altima) calls with Gates Nissan--- With every visit....Bill and Kathy have been a pleasure, Bill and Kathy are an asset to this organization. I cannot expres calls with Gates Nissan--- With every visit....Bill and Kathy have been a pleasure, Bill and Kathy are an asset to this organization. I cannot express how friendly their service has been...I've not felt like a customer...I've felt like I was going across the street to speak with a neighbor.... Bill and Kathy have excellent people skills and are an excellent team to work with....Kathy needs a pay increase.... More

Excellent service as always for my 370Z. The staff are always friendly and helpful. They even replaced a part that was on recall (which I wasn't aware of) during my oil change. I only trust Gates Nissan always friendly and helpful. They even replaced a part that was on recall (which I wasn't aware of) during my oil change. I only trust Gates Nissan of Richmond to service my vehicle. This is why Ive purchased my last 3 vehicles from them. More