Gates Nissan

Good experience. We bought a used Toyota. Scott was very helpful and knowledgeable. The dealership is clean and we'll kept. We will shop there again. helpful and knowledgeable. The dealership is clean and we'll kept. We will shop there again. More

Not only would I recommend this dealership, I have recommended this dealership. Before coming in, I went to 5 other dealerships & did not meet anyone nearly as nice as Scott. He made my first car buyi recommended this dealership. Before coming in, I went to 5 other dealerships & did not meet anyone nearly as nice as Scott. He made my first car buying experience a great one. When my girlfriend realized it was time to get a new car, I took her to a few other dealerships first so that she could see the cars she thought she wanted & then I took her to gates & introduced her to Scott. Nothing's final yet, but she's got her eye on a Nissan & it's in part because Scott goes the extra mile & in part Nissans are amazing. I feel I can stop by any time I have questions (which I have had on a number of occasions) & Scott doesn't quit until all my questions are answered. More

If you have a Nissan then Gates Nissan is the only place to go for service. Kathy and Jessica are great! They always greet you with a smile when you arrive plus they are always checking back with you to mak to go for service. Kathy and Jessica are great! They always greet you with a smile when you arrive plus they are always checking back with you to make sure that you are ok. They keep you well informed on what is going on with your car. Kathy is always very helpful. Then when you are ready to check out and leave, you get to deal with Shauna. Shauna greets you with a great smile and is very friendly and helpful. Gates Nissan is the only place I will take my Nissan. THANKS!! More

Up until I purchased my Maxima at Gates Nissan, I absolutely used to HATE having to get service at a dealership. Historically, dealerships are known for charging too much, doing too little, and acti absolutely used to HATE having to get service at a dealership. Historically, dealerships are known for charging too much, doing too little, and acting like they are disgusted that you have walked through the door to do anything other than buy another car. Well, while I may still feel that way towards certain dealerships, that is certainly NOT the case at Gates Nissan. I am always extremely pleased with the service I receive especially at the service department. Can you believe it? Service in the Service Department? Are you kidding me? (I want the credit when you guys turn that slogan into a TV commercial Bill Gates!) But, seriously, I have had to bring my Maxima in for a few things as I bought it new in 2010 and I put a lot of miles on my car going to and from work. I have always received great customer service. From the answering of the phone, to the answering of my questions once I get someone on the other end of the line. I have always been greeted by a friendly smile once I walk in the door. It is just a downright pleasant experience each time I go to Gates Nissan. Employee-wise, I have dealt with Bill Case and Kathy in the service department for the majority of my visits in the past. This last time with my tire change I was introduced to an absolute jewel by the name of Jessica. She was sweet, charming, and also provided exceptional service. Now let's go into pricing. Gates Nissan provided tires CHEAPER than a particular tire chain that boasts the word "Discount" in their name. Fortunately, and unfortunately, Gates Nissan has been there as I have gone through home foreclosure, divorce, and my starting back in college to work on getting my undergraduate degree and I have always felt like I'm in good hands. I would recommend Gates Nissan to anyone, whether they are in the market for a Nissan or not. I will always purchase my vehicle from Gates. More

Wiring for trailer lights had a short and had to be replacded. It took 2 trips but the service person and mechanic were very helpful and it was not their fault it required a second visit. replacded. It took 2 trips but the service person and mechanic were very helpful and it was not their fault it required a second visit. More

This was the best overall experience we've had at a dealership. Quick, friendly transaction. Scott Whitt really went out of his way to make us happy. We shopped at another dealership and got the runa dealership. Quick, friendly transaction. Scott Whitt really went out of his way to make us happy. We shopped at another dealership and got the runaround and left empty-handed and unhappy. Scott took care of us and didn't waste our time. I will refer friends & family, & I hope everyone else receives the quality customer service that we received. More

Excellent buying experience! Great price and trade allowance! Went to many other Nissan dealers before Gates Nissan, none could match the top notch staff and up front policies of this dealer. Highly r allowance! Went to many other Nissan dealers before Gates Nissan, none could match the top notch staff and up front policies of this dealer. Highly recommend!! More

I purchased a Nissan Altima from a Chevrolet dealership and they only provided me one key. I needed to purchase a backup key FOB in case that one was lost or destroyed. The only thing that could've been and they only provided me one key. I needed to purchase a backup key FOB in case that one was lost or destroyed. The only thing that could've been better with the experience was the length of time it took to program the key FOB and I do not know if that was of any fault to the technicians that it took over an hour. I will try to come back to Gates Nissan when I am due an oil change or for service. Kathy Smith was very helpful and although they were busy and I did not make an appointment, they fit me in. Thanks guys. More

I have always had great experiences with this dealer and this time was no exception. Kathy, my service advisor was very friendly and helpful. The repairs to my car were done in as timely a manner as possibl this time was no exception. Kathy, my service advisor was very friendly and helpful. The repairs to my car were done in as timely a manner as possible and since they had to order a part, they gave me a very nice loaner vehicle to drive while mine was being repaired. Luckily my repairs were under warranty so I wasn't out any expense for that part. The only thing I think could have been better was I was only reimbursed $75 out of a $125 towing bill which means I was out of pocket $50. For a warranty claim, I would think I should have been reimbursed 100%. Still it could have been a lot worse, and still a good experience from a great dealership. More

This was an internet transaction,first time I had every really looked for,found and secured a car over the internet....everything was GREAT Scott followed through with answering every question I had,which really looked for,found and secured a car over the internet....everything was GREAT Scott followed through with answering every question I had,which I had many :) The car was washed,waxed and ready for us when we pulled onto the lot. There were several other employees that were very attentive and made sure we were offered something to drink or to make sure that there was nothing else we needed. You have an AWESOME team at Gates Nissan More