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Gates Nissan
Richmond, KY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Fastest and easiest car buying experience we have ever had. Scott took care of us like we were friends or family. Was thoughtful and knowledgeable of his products. had. Scott took care of us like we were friends or family. Was thoughtful and knowledgeable of his products. More
Scott Witt was very efficient and enjoyable to do business with. He kept me informed throughout the process and made all arrangements for timely transfer of vehicle. business with. He kept me informed throughout the process and made all arrangements for timely transfer of vehicle. More
I went to the service center as the warning light was on for maintenance of tires. The service people checked and I didn't need rotation but they were nice to change the oil and give me a price on two new for maintenance of tires. The service people checked and I didn't need rotation but they were nice to change the oil and give me a price on two new tires. The gal at the service of the garage is always friendly and appears to enjoy her job. I was not in contact with anyone else. The wait was not long and the service was excellent and I had a car wash too which I appreciated! More
Ali & Kathy was very helpful with a servers issue and they took care of it I will tell everyone I know that has a nissan to take it there they took care of it I will tell everyone I know that has a nissan to take it there More
Scott was a great representative for the dealership and was very friendly and professional. I would recommend anyone I know interested in a new Nissan to contact him. was very friendly and professional. I would recommend anyone I know interested in a new Nissan to contact him. More
Good experience. We bought a used Toyota. Scott was very helpful and knowledgeable. The dealership is clean and we'll kept. We will shop there again. helpful and knowledgeable. The dealership is clean and we'll kept. We will shop there again. More
Not only would I recommend this dealership, I have recommended this dealership. Before coming in, I went to 5 other dealerships & did not meet anyone nearly as nice as Scott. He made my first car buyi recommended this dealership. Before coming in, I went to 5 other dealerships & did not meet anyone nearly as nice as Scott. He made my first car buying experience a great one. When my girlfriend realized it was time to get a new car, I took her to a few other dealerships first so that she could see the cars she thought she wanted & then I took her to gates & introduced her to Scott. Nothing's final yet, but she's got her eye on a Nissan & it's in part because Scott goes the extra mile & in part Nissans are amazing. I feel I can stop by any time I have questions (which I have had on a number of occasions) & Scott doesn't quit until all my questions are answered. More
If you have a Nissan then Gates Nissan is the only place to go for service. Kathy and Jessica are great! They always greet you with a smile when you arrive plus they are always checking back with you to mak to go for service. Kathy and Jessica are great! They always greet you with a smile when you arrive plus they are always checking back with you to make sure that you are ok. They keep you well informed on what is going on with your car. Kathy is always very helpful. Then when you are ready to check out and leave, you get to deal with Shauna. Shauna greets you with a great smile and is very friendly and helpful. Gates Nissan is the only place I will take my Nissan. THANKS!! More
Up until I purchased my Maxima at Gates Nissan, I absolutely used to HATE having to get service at a dealership. Historically, dealerships are known for charging too much, doing too little, and acti absolutely used to HATE having to get service at a dealership. Historically, dealerships are known for charging too much, doing too little, and acting like they are disgusted that you have walked through the door to do anything other than buy another car. Well, while I may still feel that way towards certain dealerships, that is certainly NOT the case at Gates Nissan. I am always extremely pleased with the service I receive especially at the service department. Can you believe it? Service in the Service Department? Are you kidding me? (I want the credit when you guys turn that slogan into a TV commercial Bill Gates!) But, seriously, I have had to bring my Maxima in for a few things as I bought it new in 2010 and I put a lot of miles on my car going to and from work. I have always received great customer service. From the answering of the phone, to the answering of my questions once I get someone on the other end of the line. I have always been greeted by a friendly smile once I walk in the door. It is just a downright pleasant experience each time I go to Gates Nissan. Employee-wise, I have dealt with Bill Case and Kathy in the service department for the majority of my visits in the past. This last time with my tire change I was introduced to an absolute jewel by the name of Jessica. She was sweet, charming, and also provided exceptional service. Now let's go into pricing. Gates Nissan provided tires CHEAPER than a particular tire chain that boasts the word "Discount" in their name. Fortunately, and unfortunately, Gates Nissan has been there as I have gone through home foreclosure, divorce, and my starting back in college to work on getting my undergraduate degree and I have always felt like I'm in good hands. I would recommend Gates Nissan to anyone, whether they are in the market for a Nissan or not. I will always purchase my vehicle from Gates. More
Wiring for trailer lights had a short and had to be replacded. It took 2 trips but the service person and mechanic were very helpful and it was not their fault it required a second visit. replacded. It took 2 trips but the service person and mechanic were very helpful and it was not their fault it required a second visit. More