Gates Nissan

A rare gem of dealerships in a competitive business I have dealt with several dealerships over the years and I don't hesitate to say Gates Nissan, all things considered, is the best. We have a 2001 Alt I have dealt with several dealerships over the years and I don't hesitate to say Gates Nissan, all things considered, is the best. We have a 2001 Altima and a 2008 Xterra. Both have been very reliable but occasionally small things come up. I do a lot of research when a hiccup happens with one of our automobiles. On multiple occasions I have dealt with Kathy and Bill in the service dept. On more than one occasion when I felt there was a serious problem Kathy and/or Bill have had the vehicle checked out and it turned out the problem was minor and easily fixed. I have been dealing with their service dept. for years and they are honest and will discuss in depth the issues that need dealing with and how best to solve them. Minor issues don't magically turn into major repairs. If you think the brakes or belts need replaced they have no problem telling you that doesn't need dealt with right now, you can get several thousand miles on your brakes and quote the thickness and data to back it up. Absolutely competent and honest service dept. My elderly mother-in-law purchased a vehicle from Gates and she was dealt with respectfully. I didn't know she was in the market for another car and when she told me what she wanted to buy and the price Gates Nissan quoted her I did the research and she was given a very fair price. Let your elderly mother, father, friend go into a dealership alone and see if they aren't sized up for a payment or taken advantage of in some way or another - not so at this dealership. Nick (General Manager I think) never fails to greet me when I come in for service and seems genuinely glad to see me. Very personable and professional. So - my wife and I decided we wanted to purchase another car. Based on years of positive experience with Gates we wanted to be loyal and give them a shot at earning our business. Now, I'm not so loyal that I will leave money on the table on a deal. I worked with salesman Gary Collins and was trying to decide between a Maxima and an Altima. I'm thorough and I wore him out with questions - didn't have one he couldn't answer. I also told him the other vehicles we were considering and without bashing the other dealers and/or vehicles he made a very strong, positive case why he felt the Nissan was superior and would best meet our needs. I even peppered him with emails with questions and I would get up the next morning with my coffee, log on, and discover he replied to my emails after midnight (time/date stamp). That is going the extra mile. We semi-decided on the Maxima so I had my wife take a test drive with Gary so she could ask the questions that were important to her without me...uh...hovering so to speak. She also was appreciative about how she was treated and how knowledgeable Gary was. Jamie (business or finance manager) also went above and beyond when we decided on the Maxima. He made several calls to Nissan to ensure we were getting the best finance rate, etc. Finally, I know this is a long endorsement but very well deserved. I won't spend a hundred dollars without doing my homework. I guess I'm getting old and cranky and I like to hold on to the money I have. I'm a little tired of spending thousands of dollars for a product/service and being treated like the seller is doing me a favor. Well, you won't get that at Gates Nissan. Shop there with confidence and know you will be treated right. If you give them a chance to earn your business or use their service dept. I think you will be pleasantly surprised that they "get it" when so many other businesses don't these days. More

Drives Like a Dream I didn't really know what I wanted when I walked into Gates Nissan. Abdel Yamusah was very friendly and helped me pick a vehicle that is just perfect I didn't really know what I wanted when I walked into Gates Nissan. Abdel Yamusah was very friendly and helped me pick a vehicle that is just perfect for me. The 2015 Nissan Altima drives like a dream and it really serves me well. The customer service was excellent and efficient. The whole process was much shorter than my past experiences of buying a vehicle. Overall, it was probably the best time I've had buying a car. The folks at Gates Nissan were just great! More

Excellent Experience - Time After Time! I have owned 4 Nissans since moving to Richmond, Kentucky. Gates Nissan sold me three of them and takes care of all four. The vehicles are excellent I have owned 4 Nissans since moving to Richmond, Kentucky. Gates Nissan sold me three of them and takes care of all four. The vehicles are excellent, the quality of service (both for the customer and vehicles) is first-rate, and the people of Gates are personable and competent. The quality of experience is so good at Gates Nissan that I can give them my highest, most enthusiastic recommendation. More

Best Experience Gary and Nick were so helpful and so sweet. They made me feel like I mattered and that I was unconditionally welcome. They answered every question I h Gary and Nick were so helpful and so sweet. They made me feel like I mattered and that I was unconditionally welcome. They answered every question I had, and were open to and suggestions. They helped me find a car that went with my budget, they helped me with car insurance and everything you could think of. I really enjoyed being around everyone in the dealership it was such a calming, welcoming, and beautiful environment. I couldn't have thought of a better place to get my first car. More

Awesome We were very happy with the way we were treated and the price of our new car. No tricks or fake gimmicks. Gary and Nick were great. Thanks We were very happy with the way we were treated and the price of our new car. No tricks or fake gimmicks. Gary and Nick were great. Thanks More

Three Incredible Purchases I have purchased three vehicles now from Gates Nissan. All of the folks there are tremendous fun to deal with. This is not the typical 4 hour back and I have purchased three vehicles now from Gates Nissan. All of the folks there are tremendous fun to deal with. This is not the typical 4 hour back and forth boclerimg type dealership. I have experienced nothing but great service, friendly people, and excellent Nissan vehicles. I have become friends with a few of these folks and truly love them. Nissan is an excellent brand and the folks at Gates do exactly what they promise! More

Best buying experience ever! Since I rarely buy new vehicles, I was on a quest to find the best deal on a used Versa note that was loaded. I only like the Silver version. I live i Since I rarely buy new vehicles, I was on a quest to find the best deal on a used Versa note that was loaded. I only like the Silver version. I live in Alabama and searched 500 mile radius and the only Silver loaded used Versa I could find was at Gates Nissan in Richmond Ky. I emailed the dealership with questions about the condition and requested a car fax. Within minutes Scott Witt had already replied to my email with all the answers. Wife was not feeling up to making the trip so I decided to ride bus from Alabama to Kentucky. ( note to self: never take bus again) Scott picked me up at bus station and we arrived at dealership @9:00 a.m. Brian went with me on test drive, then started me signing my paperwork while Scott ensured the car was clean and ready to go. By 9:30 a.m. I was headed for Alabama. The car was as stated. Everyone at the dealership was honest, friendly and courteous. I felt I was number one priority from each employee involved in my transaction. I Would highly recommend this dealership if you are looking for a new or pre-owned vehicle! This dealership will be in business for years to come. More

Great, third time buying experience This is the 3rd new car that I have purchased from Gates in Richmond. I live in Midway & it's worth the drive. Need I say more...... This is the 3rd new car that I have purchased from Gates in Richmond. I live in Midway & it's worth the drive. Need I say more...... More

Unbeleivable!!! The sales manager had such an attitude ,told me to go to Glenn and buy my car. Only offered me 12 grand for an automobile that Glenn Appraised at $144 The sales manager had such an attitude ,told me to go to Glenn and buy my car. Only offered me 12 grand for an automobile that Glenn Appraised at $14400.00. Do your self a favor,Go elsewhere More

Megan Helton Everyone that I came in contact with at Gates Nissan was extremely helpful and professional in my car buying experience. A dealership that actually w Everyone that I came in contact with at Gates Nissan was extremely helpful and professional in my car buying experience. A dealership that actually wants to work with you and make sure all of your needs are met. I will definately use them again for any future purchasing needs I may have. Megan was absolutely wonderful in helping us purchase our new vehicle, a true joy to work with. I highly recommend using her as your sales associate. Tell her Cheryl referred her. More