Gates Nissan

Treated Like Family Absolutely fantastic. Managed to limp in on a failing transmission after 178,000 miles on our 2007 Murano, dealt with the service team, got the strai Absolutely fantastic. Managed to limp in on a failing transmission after 178,000 miles on our 2007 Murano, dealt with the service team, got the straight scoop, spoke with the sales team and ultimately drove out that evening with a 2016 Murano. We were treated with the utmost courtesy and received a very fair deal. Some places might have taken advantage of our situation as we had left SC and Hurricane Matthew behind that morning and still had 5 1/2 hours to drive to home. The Gates Team treated us really well and we were back on the road is reasonably short order. We only wish they were closer so we could come back for all our service needs. More

Great Experience First time buying a car as I am about to graduate from EKU made it easy and didn't feel pressured by any means when buying! Highly recommend shopping First time buying a car as I am about to graduate from EKU made it easy and didn't feel pressured by any means when buying! Highly recommend shopping here More

Easy Peasy We had such a good experience buying a vehicle at Gates Nissan. Todd and Frank were so kind to us and made us feel right at home. If you are shoppin We had such a good experience buying a vehicle at Gates Nissan. Todd and Frank were so kind to us and made us feel right at home. If you are shopping for a vehicle, I would highly recommend checking them out! More

Outstanding service Gates Nissan has outstanding customer service in a very friendly, comfortable, clean atmosphere. The dealership does its best to make you feel at hom Gates Nissan has outstanding customer service in a very friendly, comfortable, clean atmosphere. The dealership does its best to make you feel at home while taking care of all your needs. More

Wish I could give Zero Stars Bruce, We do not keep any new Leafs in stock. We could locate you one with a significant nonrefundable deposit. Significant would be in the neig Bruce, We do not keep any new Leafs in stock. We could locate you one with a significant nonrefundable deposit. Significant would be in the neighborhood of around $10,000. They don't sell well in this area and we can't get one unless we are sure of your seriousness to purchase and that good faith showing on your part. Todd Curtis Internet Manager Gates Nissan of Richmond 859-624-1515 www.gatesnissan.net This was an actual email from the dealership! A $10,000 NON-REFUNDABLE deposit to LOCATE one? Will NEVER do business again with them! More

Bought new car Good people. Worked with me in the purchase of a new car. Met my terms on a trade in if my, then, current vehicle. Fairly good experience. Good people. Worked with me in the purchase of a new car. Met my terms on a trade in if my, then, current vehicle. Fairly good experience. More

Great experience I was very pleased with my experience at this dealership. Easily the quickest and easiest car buying process I've ever experienced! I would definitely I was very pleased with my experience at this dealership. Easily the quickest and easiest car buying process I've ever experienced! I would definitely recommend this dealership to friends! More

DISHONEST!!!!! I chatted with Ronnie Leets of Gates Nissan about purchasing a car I found online. I let him know up front that this car was the one and only car on t I chatted with Ronnie Leets of Gates Nissan about purchasing a car I found online. I let him know up front that this car was the one and only car on their lot that I was interested in. He was running my credit and then asked me to stop by so that they could "verify my identity". I was told by their finance manager, Frank, who mysteriously wasn't able to tell me if I was able to get financing for this car, but he would be able to "get me into something". I let them know up front that I am a nurse who works 11+ hours a day Mon-Fri, and didn't have the time to be jerked around. I leave work to go there and the car I was interested in, a 2015 Nissan Versa Note, was already sold. It took more than 3 employees to tell me this. This was yesterday, Thursday 7/21/16, and today the car is still for sale on their website. How hard would it have been for them to be honest with me up front, so that nobody had their time wasted, and just tell me that the car I wanted was already sold ??? I texted with him on my way there, and when I arrived suddenly he wasn't available, his finance manager, Frank wasn't available, nobody was available. So I go out onto the lot to find this car so that I can start looking it over and it was nowhere to be found. Nobody would admit to me that this car was already sold, even with me telling them that I can't find it in their rather small lot. Finally someone admitted that the car had sold that morning, and I turned right around and walked out. I will never go back and do business with these dishonest people. Be warned of the good ole bait and switch folks, it seems to be their specialty. More

Great car buying experience! Helpful, knowledgeable, courteous staff from sales to finish. Made a stressful day actually pleasant. Ryan Amburgey my salesperson was extremely helpf Helpful, knowledgeable, courteous staff from sales to finish. Made a stressful day actually pleasant. Ryan Amburgey my salesperson was extremely helpful. Would recommend him for any car buyer! More

Found My Car I'd been looking for a specific car for this time in my life. There were many out there but it had to be a trade in difference I could afford. After t I'd been looking for a specific car for this time in my life. There were many out there but it had to be a trade in difference I could afford. After talking with Todd I drive the 2 1-2 HR trip and we finally reached the difference I could live with. More