Gates Nissan

Easy Peasy We had such a good experience buying a vehicle at Gates Nissan. Todd and Frank were so kind to us and made us feel right at home. If you are shoppin We had such a good experience buying a vehicle at Gates Nissan. Todd and Frank were so kind to us and made us feel right at home. If you are shopping for a vehicle, I would highly recommend checking them out! More

Outstanding service Gates Nissan has outstanding customer service in a very friendly, comfortable, clean atmosphere. The dealership does its best to make you feel at hom Gates Nissan has outstanding customer service in a very friendly, comfortable, clean atmosphere. The dealership does its best to make you feel at home while taking care of all your needs. More

Wish I could give Zero Stars Bruce, We do not keep any new Leafs in stock. We could locate you one with a significant nonrefundable deposit. Significant would be in the neig Bruce, We do not keep any new Leafs in stock. We could locate you one with a significant nonrefundable deposit. Significant would be in the neighborhood of around $10,000. They don't sell well in this area and we can't get one unless we are sure of your seriousness to purchase and that good faith showing on your part. Todd Curtis Internet Manager Gates Nissan of Richmond 859-624-1515 www.gatesnissan.net This was an actual email from the dealership! A $10,000 NON-REFUNDABLE deposit to LOCATE one? Will NEVER do business again with them! More

Bought new car Good people. Worked with me in the purchase of a new car. Met my terms on a trade in if my, then, current vehicle. Fairly good experience. Good people. Worked with me in the purchase of a new car. Met my terms on a trade in if my, then, current vehicle. Fairly good experience. More

Great experience I was very pleased with my experience at this dealership. Easily the quickest and easiest car buying process I've ever experienced! I would definitely I was very pleased with my experience at this dealership. Easily the quickest and easiest car buying process I've ever experienced! I would definitely recommend this dealership to friends! More

DISHONEST!!!!! I chatted with Ronnie Leets of Gates Nissan about purchasing a car I found online. I let him know up front that this car was the one and only car on t I chatted with Ronnie Leets of Gates Nissan about purchasing a car I found online. I let him know up front that this car was the one and only car on their lot that I was interested in. He was running my credit and then asked me to stop by so that they could "verify my identity". I was told by their finance manager, Frank, who mysteriously wasn't able to tell me if I was able to get financing for this car, but he would be able to "get me into something". I let them know up front that I am a nurse who works 11+ hours a day Mon-Fri, and didn't have the time to be jerked around. I leave work to go there and the car I was interested in, a 2015 Nissan Versa Note, was already sold. It took more than 3 employees to tell me this. This was yesterday, Thursday 7/21/16, and today the car is still for sale on their website. How hard would it have been for them to be honest with me up front, so that nobody had their time wasted, and just tell me that the car I wanted was already sold ??? I texted with him on my way there, and when I arrived suddenly he wasn't available, his finance manager, Frank wasn't available, nobody was available. So I go out onto the lot to find this car so that I can start looking it over and it was nowhere to be found. Nobody would admit to me that this car was already sold, even with me telling them that I can't find it in their rather small lot. Finally someone admitted that the car had sold that morning, and I turned right around and walked out. I will never go back and do business with these dishonest people. Be warned of the good ole bait and switch folks, it seems to be their specialty. More

Great car buying experience! Helpful, knowledgeable, courteous staff from sales to finish. Made a stressful day actually pleasant. Ryan Amburgey my salesperson was extremely helpf Helpful, knowledgeable, courteous staff from sales to finish. Made a stressful day actually pleasant. Ryan Amburgey my salesperson was extremely helpful. Would recommend him for any car buyer! More

Great Experience! I found the sales staff at Gates Nissan to be nothing less than delightful. I had already been to their service department with my last vehicle and I I found the sales staff at Gates Nissan to be nothing less than delightful. I had already been to their service department with my last vehicle and I was very happy with them. So, I was hoping I could purchase a vehicle at Gates Nissan to take advantage of the great service department. When I came in to look at vehicles, I found the sales staff to be refreshingly "real". None of the usual crap all of us are used to hearing at a auto dealership. They gave me a great deal on my new Frontier and I couldn't be happier. More

Found My Car I'd been looking for a specific car for this time in my life. There were many out there but it had to be a trade in difference I could afford. After t I'd been looking for a specific car for this time in my life. There were many out there but it had to be a trade in difference I could afford. After talking with Todd I drive the 2 1-2 HR trip and we finally reached the difference I could live with. More

Car buying for grownups We first heard of Gates Nissan through one of their no-nonsense television ads. We were impressed by its direct and simple message so when they offere We first heard of Gates Nissan through one of their no-nonsense television ads. We were impressed by its direct and simple message so when they offered a car that I have always wanted, we drove to Richmond to take a look at the car taken in trade. We met Ryan who was more than happy to show us the car of my dreams (not a Nissan). After we took the car in, we asked Ryan if he could show us a Nissan product that was something he thought we shouldn't miss. Short story: he showed us, we liked it and drove it home completely satisfied. Patient, informative, fun to work with, great sense of humor, supportive and altogether professional ... these are some of the outstanding qualities that made us glad we met and worked with Ryan. The quality of the Nissan brand, the integrity of Gates Nissan, the overall sense of integrity and respect for their customers, these are the dealership qualities that made us glad we found Gates. So, if you want an altogether positive car-buying experience, fantastic prices, great service and have fun at the same time, you need to go to Gates Nissan in Richmond. You won't be sorry you did. We sure aren't. More