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Gates Nissan
Richmond, KY
1,090 Reviews
At Gates Nissan we offer a complete line of New Nissan models in Lexington , along with used cars, trucks and SUV's by all manufacturers. Our sales staff will help you find that new or used car you have been searching for.
For years, our financial staff has offered expert advice for those seeking a Nissan car loan or lease. Our service doesn't stop there. Our customers can come in and take advantage of our knowledgeable Nissan service technicians, and a fully-stocked inventory of Nissan car parts & accessories.
Gates Nissan of Richmond is the ONLY Central Kentucky Nissan Dealership that was designed and built to Nissan Corporate specifications.
Gates Nissan of Richmond proudly sells and services new and used Nissan cars, trucks & SUV's for ALL of Central Kentucky including Lexington, Danville & Nicholasville!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,090 reviews
February 10, 2017
Rear door opener. We were totally satisfied with the work and the service that was performed on our Nissan Armada. The staff provided us with a loaner car so that we c We were totally satisfied with the work and the service that was performed on our Nissan Armada. The staff provided us with a loaner car so that we could make the most of our day while the work was being done to our vehicle. The staff has always been very friendly and welcoming every time. The work was performed quicker than expected and we will work with this service department again! Thanks for treating us like real human beings! I will work with this dealership when I am ready to purchase a new vehicle. More
by Robert Phillips
February 10, 2017
Just good people Enjoy talking with staff during my visits, they are the reason I continue to do business at Gates Nissan. Thanks to everyone for their hard work and h Enjoy talking with staff during my visits, they are the reason I continue to do business at Gates Nissan. Thanks to everyone for their hard work and honesty! More
by Jeremy
February 08, 2017
Excellent! I honestly wouldn't feel comfortable having my vehicle serviced anywhere else! The staff here is simply the best in town; so friendly and welcoming. I I honestly wouldn't feel comfortable having my vehicle serviced anywhere else! The staff here is simply the best in town; so friendly and welcoming. I'm always pleased with my vehicle when I leave. Thanks, Gates! More
by Macey Salyers
February 07, 2017
Excellent I Bought my car here and have always had it serviced here. This was my first Nissan and it is a good one. As always, service is great, fast and I love I Bought my car here and have always had it serviced here. This was my first Nissan and it is a good one. As always, service is great, fast and I love getting car washed too. More
by Happy Owner
Employees Worked With
Pamela Thompson
February 01, 2017
"Excellent" Customer service was great. Everyone was very easy to work with and worked to make sure our experience was very smooth. This dealership demonstrated t Customer service was great. Everyone was very easy to work with and worked to make sure our experience was very smooth. This dealership demonstrated the utmost professionalism and strived to ensure that our needs and wants were met. They worked extremely hard and were very helpful. This made my daughter's first time buying a car a great experience. More
by Altima
January 26, 2017
Armada Wonderfull service, easy in and out....went over, in detail, everything that was being done to the car and what to expect in the future for the Armada Wonderfull service, easy in and out....went over, in detail, everything that was being done to the car and what to expect in the future for the Armada. Great team, very friendly! Would highly recommend to friends and family. More
by AllisonLC25
Employees Worked With
Bill Case
January 25, 2017
Excellent service and super friendly Came in for my appointment and got right in as promised. When my car was finished it was washed and vacuumed. Will definitely return for next service. Came in for my appointment and got right in as promised. When my car was finished it was washed and vacuumed. Will definitely return for next service. More
by Rogue Owner
January 23, 2017
Great service provider!😊 I have used the Richmond service site since 2007. The service has always been excellent.and as long as I can get my car there I would like to mentio I have used the Richmond service site since 2007. The service has always been excellent.and as long as I can get my car there I would like to mention Ron Pennington who has sold me every car I purchased from Gates. Also would like to mention Bill Cates, Kathy and Pam . I never feel like a customer when I bring my at in. Thank you all! 😊😊 More
by SEK7
January 23, 2017
Battery Issue We had a battery installed in our 2012 Maxima and had an issue with the cables becoming loose and causing the car not to start. I got the vehicle star We had a battery installed in our 2012 Maxima and had an issue with the cables becoming loose and causing the car not to start. I got the vehicle started and home and called Gates. Pamela and Kathy told me to bring the vehicle in and they would take care of the problem. Long story short they fixed the problem free of charge and cleaned the engine and the exterior of the car. Very pleased with the service at Gates Nissan. More
by JoeB
January 14, 2017
Professional customer and car care Convenient scheduling with e-mail follow up reminders. Upon arrival I asked to have my oil changed and tires rotated in addition to the work I had ori Convenient scheduling with e-mail follow up reminders. Upon arrival I asked to have my oil changed and tires rotated in addition to the work I had originally scheduled. They were happy to accommodate and completed all of the work in a very timely manner. I would definitely recommend the Gates Nissan Service Department team. More
by Jon
