Gates Nissan

Above and beyond The transmission in my 2011 altima failed just 3700 miles past my warranty. I took it to gates and Kathy went to work, advising me the steps to take. The transmission in my 2011 altima failed just 3700 miles past my warranty. I took it to gates and Kathy went to work, advising me the steps to take. I called Nissan and they agreed to pay for half of 3450.00 repair. Kathy continued to work on my behalf, my final cost was $755.99. For a brand new transmission. Praise the Lord. And thank you Kathy.. And my mechanic Frank. That is going above and beyond and I will purchase my next car from Gate's.. you always have wonderful customer service. More

Always a great experience at Gates! All the staff are so friendly and helpful! Best dealership I've ever dealt with. I live in Danville, KY but drive to Gates in Richmond, KY for service All the staff are so friendly and helpful! Best dealership I've ever dealt with. I live in Danville, KY but drive to Gates in Richmond, KY for service!!! More

Service department sales the car I have been a Nissan fan for over 30 years. I have always said the service department is the key to having a brand car or truck. The personnel is easy I have been a Nissan fan for over 30 years. I have always said the service department is the key to having a brand car or truck. The personnel is easy to talk to and listens when one has concerns. Kathy is a very nice person and takes pride in the service department. More

Tire repair Awesome service! Quick and efficient. Friendly, helpful. I was totally out at ease. Knowledgeable staff who gave me options to choose from. Couldn't b Awesome service! Quick and efficient. Friendly, helpful. I was totally out at ease. Knowledgeable staff who gave me options to choose from. Couldn't be happier. More

Excellent Sales But Closing Needs Improvement Ronnie Leet was exceptional. I don't like pressure sales, and he did not do that. He answered every question I had during the test drive and afterwa Ronnie Leet was exceptional. I don't like pressure sales, and he did not do that. He answered every question I had during the test drive and afterward by e-mail. When I decided to purchase, he was very helpful. Unfortunately my experience after that was not so good. A nice lady was brought in to talk about insurance and mentioned changing to Allstate. This was really a waste of my time since I was very happy with my current insurance company. The finance person was not so good, I wanted to pay for the new vehicle and not finance. On a previous visit I had talked about putting a portion of the payment on my credit card with a different finance person. It was no problem then but when I finally purchased the vehicle, there was a limit of $2,500. When I questioned this, I was told they could possibly go up to $4,000. I gave him my card and he ran it for the $2,500 "after talking to the manager" who I never met. Once he took my check, I was ushered out of his office and left in the lobby--not given any direction on where to go next. Luckily Ronnie Leet saw me as I was walking out the door to my new vehicle and went over the vehicle with me and even synced my phone to the vehicle. The finance person had also explained that someone would call me the next Monday to schedule my Xzilon treatment. No one called except for Ronnie Leet later in the week. He was interested in how I like my vehicle (very courteous call). I mentioned that I had not received a call about the treatment and he said he would take care of it. He did and I received a call a few hours after talking with him. I never saw a manager during the entire process.and no manager greeted or congratulated me on my purchase--very disappointing for the amount of money I spent. There were three men sitting behind computers who waved as I went out the door, but I have no idea who they were. I love the vehicle and really liked my salesperson, but don't expect much after the sale is made. More

Service Dept Pam always directs service crew to assess and manage my concerns without creating any work that I do not need done. The work is done quickly and the c Pam always directs service crew to assess and manage my concerns without creating any work that I do not need done. The work is done quickly and the car is returned clean. More

Exceptional experience Service staff was Courteous, prompt, and professional! They always work with my hectic schedule. Great valuable the price , and Nissan makes a great p Service staff was Courteous, prompt, and professional! They always work with my hectic schedule. Great valuable the price , and Nissan makes a great product. I highly recommend the product and dealership, More

Great friendly service I called without an appointment and ask if I could come in for a oil change. Even though there was 2 others scheduled during the time I wanted to come I called without an appointment and ask if I could come in for a oil change. Even though there was 2 others scheduled during the time I wanted to come in they was welling to get me in. And did it in a reasonable time. I was very satisfied with the awesome service. They even washed my car. And my first oil change was free. Thank you. More

Wonderful dealership to purchase a car! The salesman was wonderful and he made the experience from beginning to end so easy. If I get another car I will be going back! The salesman was wonderful and he made the experience from beginning to end so easy. If I get another car I will be going back! More

Great Service They always get me right in for service and have reasonable rates. Will be back the next to me I need service. Ready when promised also. They always get me right in for service and have reasonable rates. Will be back the next to me I need service. Ready when promised also. More