Gates Nissan

Excellent Service Always great customer service with Kathy, Pam, and Bill. Everything always is explained very thoroughly. I choose Gates Nissan for their professiona Always great customer service with Kathy, Pam, and Bill. Everything always is explained very thoroughly. I choose Gates Nissan for their professionalism. Great place to do business. More

great job Austin Mikel and Ari Ennakoa did a great job with car information. Assessment of trade-in of my Murano and closing the deal!! I would recommend the de Austin Mikel and Ari Ennakoa did a great job with car information. Assessment of trade-in of my Murano and closing the deal!! I would recommend the dealership and these two associates. More

Excellent service every time I’ve never had an issue in the past 15 years I’ve been using Gates Nissan. Wouldn’t consider service from any other place. I’ve never had an issue in the past 15 years I’ve been using Gates Nissan. Wouldn’t consider service from any other place. More

Very satisfied They said my filter for car and cabin needed replacing and they showed my how dirty it was. Thanks for excellent service. I appreciate your attention They said my filter for car and cabin needed replacing and they showed my how dirty it was. Thanks for excellent service. I appreciate your attention to details. Thanks for the car wash also! More

First service First, I LOVE that the service department has Saturday hours!! This was my first service on my 2018 Rogue, which was free and I couldn't be happier! First, I LOVE that the service department has Saturday hours!! This was my first service on my 2018 Rogue, which was free and I couldn't be happier! They even washed my vehicle! More

Great experience Michael was a great salesperson! We felt fully informed during the purchase process. He made sure we were involved in the process of purchasing our ne Michael was a great salesperson! We felt fully informed during the purchase process. He made sure we were involved in the process of purchasing our new car. More

Amazing consistency and excellence! This isn't my first review of the Service Department at Gates Nissan of Richmond. and probably not my last. As the owner of three Nissan vehicles, I This isn't my first review of the Service Department at Gates Nissan of Richmond. and probably not my last. As the owner of three Nissan vehicles, I depend on my local dealership. Everyone at Gates seems to value our business and treats us in a very kind and friendly manner. They have built a level of trust over time that is simply invaluable to us. There was a time I bought Nissan products solely because of their quality and value. Now I buy them for the service after the sale, as well. Outstanding! More

An almost ex Nissan customer As a customer buying 6 Nissan vehicles and of those 4 Nissan trucks I saw the new Titans and was very disappointed in how they tried to mock other mod As a customer buying 6 Nissan vehicles and of those 4 Nissan trucks I saw the new Titans and was very disappointed in how they tried to mock other models. The fenders were bowed out like the Tundra, the front grills and wheels were chromed out like a Ford. They shrunk the back window, put in a column shift like a Chevy. I was done with Nissan. Then I got a call from Nick and said they had a new package truck called "Midnight" that I would like. I decided to return one last time and look at the truck. It was amazing! I turned in my old Pro 4x and purchased the new Titan. You saved a life long Nissan customer. More

Disappointed Services requested were not performed after waiting for an 1 &1/2. No updates on progress. I Came in for an oil change, tire rotation and to have a ne Services requested were not performed after waiting for an 1 &1/2. No updates on progress. I Came in for an oil change, tire rotation and to have a new key made for the vehicle. After waited for so long I went to check on the progress and was told the "key guy" was not there. I scheduled the appointment based on the "key guys" availability and missed a half a days work for him to not show up. After leaving the dealership I discovered the tires had not been rotated and the brakes were not inspected. This vehicle is driven primarily by my 16 year old daughter and Gates has lost all my trust in the services they provide. I will not be back. There needs to be communication and explanation to your customers! More

Service Without Suprise We took our vehicle in for the first free service and they treated us like we were family. Every problem detail was brought to our attention before th We took our vehicle in for the first free service and they treated us like we were family. Every problem detail was brought to our attention before they went on to fix it. We were informed of everything every step of the way. We weren't left in the dark until it was over. More