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Gates Nissan
Richmond, KY
1,078 Reviews
At Gates Nissan we offer a complete line of New Nissan models in Lexington , along with used cars, trucks and SUV's by all manufacturers. Our sales staff will help you find that new or used car you have been searching for.
For years, our financial staff has offered expert advice for those seeking a Nissan car loan or lease. Our service doesn't stop there. Our customers can come in and take advantage of our knowledgeable Nissan service technicians, and a fully-stocked inventory of Nissan car parts & accessories.
Gates Nissan of Richmond is the ONLY Central Kentucky Nissan Dealership that was designed and built to Nissan Corporate specifications.
Gates Nissan of Richmond proudly sells and services new and used Nissan cars, trucks & SUV's for ALL of Central Kentucky including Lexington, Danville & Nicholasville!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,078 reviews
January 08, 2019
I bought a new 2018 Rogue Within the first 200 miles of buying my new Rogue, I had electrical issues. I called Kathy to report the issue and Gates immediately took the SUV back Within the first 200 miles of buying my new Rogue, I had electrical issues. I called Kathy to report the issue and Gates immediately took the SUV back in, found the problem and fixed it. When I picked the SUV back up, Pamela answered all my questions including concerns I was curious about. Jon worked really well with us and was non pressuring and informative. That I appreciated! I take really good care of my cars, and I want a dealership to support that. I believe Gates Nissan will do that. More
by Mdvmedic
January 04, 2019
Oil change I was in for oil change & tire rotation. They were very courteous and prompt. They went over my car findings with me after their inspection. I will c I was in for oil change & tire rotation. They were very courteous and prompt. They went over my car findings with me after their inspection. I will continue to drive there for them to service my vehicle. More
by Diane
Employees Worked With
Pamela Thompson
January 03, 2019
Oil change Gates service Dept was awesome! Pamela was as friendly as she could be and kept me updated with the progress. They worked me in fast! Gates service Dept was awesome! Pamela was as friendly as she could be and kept me updated with the progress. They worked me in fast! More
by dspeir3@hotmail.com
Employees Worked With
Pamela Thompson
December 31, 2018
Great service! Made sure I was happy. Michael was great to work with. Very friendly and helpful and professional. Made sure I was taken care of and happy with purchase when leaving. Michael was great to work with. Very friendly and helpful and professional. Made sure I was taken care of and happy with purchase when leaving. More
by Wlb13
December 28, 2018
very helpful and professional Great people with the best customer service in the business and a pleasure to work with and very knowledgeable they was able to get us in at a mom Great people with the best customer service in the business and a pleasure to work with and very knowledgeable they was able to get us in at a moments notice More
by jaxson123
Employees Worked With
December 28, 2018
Great Service Excellent Customer Service. Kathy Smith went above and beyond the day we went in for an oil change. Because of the temperature that day they were un Excellent Customer Service. Kathy Smith went above and beyond the day we went in for an oil change. Because of the temperature that day they were unable to run their automatic car wash. Kathy had our car hand washed. Love my Nissan and Gates Nissan. More
by Happy Customer
Employees Worked With
December 23, 2018
Service As usual at Gates you are meet as soon as you pull in with a smile. Kathy and Pamela worked well with us taking care of out truck in a professional ma As usual at Gates you are meet as soon as you pull in with a smile. Kathy and Pamela worked well with us taking care of out truck in a professional manner. More
by JoeB
December 23, 2018
Wonderful Service They do an awesome job. Take care of your needs and are speedy in getting you in and out. You will be completely satisfied with their service. Will go They do an awesome job. Take care of your needs and are speedy in getting you in and out. You will be completely satisfied with their service. Will go back when I need anything else done on my SUV. More
by Tim
December 20, 2018
Great experience at point of sale. Kathy Smith greeted us with a big smile at the first service appointment. We received a free first service with a wash job. WOW Tha at point of sale. Kathy Smith greeted us with a big smile at the first service appointment. We received a free first service with a wash job. WOW Thank you. This what we expect from all those that we deal with but it seldom happens. More
by Ken Dean
Employees Worked With
December 20, 2018
Outstanding! Can not say enough about how great I was treated by John,Aly,Scott and rest of staff. My first time ever inside the doors at Gates and the experiance Can not say enough about how great I was treated by John,Aly,Scott and rest of staff. My first time ever inside the doors at Gates and the experiance could NOT have been better. Well worth the 2 hr drive and look forward to dealing with them again. More
by Kevin
