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Gates Nissan

Richmond, KY

4.9
1,078 Reviews
At Gates Nissan we offer a complete line of New Nissan models in Lexington , along with used cars, trucks and SUV's by all manufacturers. Our sales staff will help you find that new or used car you have been searching for. For years, our financial staff has offered expert advice for those seeking a Nissan car loan or lease. Our service doesn't stop there. Our customers can come in and take advantage of our knowledgeable Nissan service technicians, and a fully-stocked inventory of Nissan car parts & accessories. Gates Nissan of Richmond is the ONLY Central Kentucky Nissan Dealership that was designed and built to Nissan Corporate specifications. Gates Nissan of Richmond proudly sells and services new and used Nissan cars, trucks & SUV's for ALL of Central Kentucky including Lexington, Danville & Nicholasville!
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4098 Atwood Drive

Richmond, KY

40475

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Showing 1,078 reviews

February 03, 2019

Awesome!!!! Wonderful service First time taking in my Nissan. ...Service exceptional could not be more pleased ;) Staff was super friendly and helpful. Will definitely be back More

by Cj jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the service employees!!! Great job, Pamela Thompson
Apr 03, 2019 -

Gates Nissan responded

Thank you for taking time to offer your 5-star review and kind words during your service visit! We are very thankful and appreciative of your business!

February 01, 2019

New purchase I have purchased 5 new Nissan's since 2011 from gates never been disappointed great vehicles. very nice people to deal with and service is great also. More

by rcline
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson, Austin Mikel
Apr 03, 2019 -

Gates Nissan responded

Randy, first we wish to offer our most sincere gratitude to you for your continued trust in us at Gates Nissan! If you ever need anything, you know we are just a phone call away! Take Care!

January 29, 2019

Fast and friendly Kathy and pamela are great.. they always take care of me everytime I need anything.. there always pleasant to talk to and always friendly.. I would re More

by Maggard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan , Pamela Thompson
Apr 03, 2019 -

Gates Nissan responded

Thank you very much for your kind words about Kathy and Pamela! We so appreciate your 5-star review and recommendation!

January 29, 2019

Excellent service! Brought my car in 01/28/19 for a oil change, had recalls fixed as well, awesome, friendly staff. Got my vehicle done in a timely manner. More

by AmandaG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Apr 03, 2019 -

Gates Nissan responded

Thank you for your review! So pleased to hear your service visit was great and done in a timely manner. Please don't hesitate to let us know if you need anything. We are hear to help! Take care and thank you!

January 23, 2019

Kathy Smith was great. Timely information about my service with complete explanations of the necessary follow up. Very pleasant, very professional. Will certainly More

by Patrick48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2019 -

Gates Nissan responded

That's so great to hear! Thank you for allowing Kathy and our Gates Nissan family serve you!

January 22, 2019

Matthew Ballard Matt and the team were amazing. Gave all the effort and best customer service ever! Thanks Matt Ballard and Gates Nissan for a great experience! More

by AZ&MZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Ballard, Ali Ennakoa
Apr 03, 2019 -

Gates Nissan responded

Always our pleasure! Thank you for allowing us to serve you!

January 21, 2019

Fast and friendly I always take my Nissan for service at Gates Nissan. This visit I talked with Pamela over the phone about setting up the appointment and Kathy was the More

by AS403
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Apr 03, 2019 -

Gates Nissan responded

Thank you for your feedback and 5-star rating!

January 19, 2019

Amazing and effortless! Austin made made my car buying experience amazing! The entire experience was effortless!! I absolutely love my new car and would recommend Austin and More

by Chaney3204
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Mikel
Apr 12, 2019 -

Gates Nissan responded

Thank you so very much for offering such a wonderful review of your experience with Austin. We are very thankful and appreciate your trust in Austin and Gates Nissan to earn your business. Thank you!

January 18, 2019

10 Star Experience We just purchased a used 2017 Nissan Sentra for our daughter for her 18th birthday. It is our 3rd purchase at Gates Auto family. The whole experience More

by Randhir Rathore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick and Matt, Ali Ennakoa, Pamela Thompson
Apr 12, 2019 -

Gates Nissan responded

Our absolute pleasure on this very special day! We are so thankful for your continued trust and business with Gates. Buying a car is a personal journey in someone's life, why not make it special! Congratulations from the entire team here at Gates Nissan! We so appreciate you!

January 17, 2019

2014 CVT Failure Kathy was very friendly and helpful from start to finish. Got me in asap with a loaner on standby. She kept me up to date on my vehicle and when it wa More

by Ash2188
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2019 -

Gates Nissan responded

Thank you for sharing your service experience with Kathy! Her primary focus is her passion for her customers and making sure they are well taken care of. Thank you for taking time to share this feedback with us!

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