Gates Nissan
Richmond, KY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,078 reviews
Awesome!!!! Wonderful service First time taking in my Nissan. ...Service exceptional could not be more pleased ;) Staff was super friendly and helpful. Will definitely be back First time taking in my Nissan. ...Service exceptional could not be more pleased ;) Staff was super friendly and helpful. Will definitely be back for all my service needs! More
New purchase I have purchased 5 new Nissan's since 2011 from gates never been disappointed great vehicles. very nice people to deal with and service is great also. I have purchased 5 new Nissan's since 2011 from gates never been disappointed great vehicles. very nice people to deal with and service is great also. I don't go anywhere else. Randy More
Fast and friendly Kathy and pamela are great.. they always take care of me everytime I need anything.. there always pleasant to talk to and always friendly.. I would re Kathy and pamela are great.. they always take care of me everytime I need anything.. there always pleasant to talk to and always friendly.. I would recommend anyone to go there if they need a vehicle or service More
Excellent service! Brought my car in 01/28/19 for a oil change, had recalls fixed as well, awesome, friendly staff. Got my vehicle done in a timely manner. Brought my car in 01/28/19 for a oil change, had recalls fixed as well, awesome, friendly staff. Got my vehicle done in a timely manner. More
Kathy Smith was great. Timely information about my service with complete explanations of the necessary follow up. Very pleasant, very professional. Will certainly was great. Timely information about my service with complete explanations of the necessary follow up. Very pleasant, very professional. Will certainly rely on her for all my service needs going forward. More
Matthew Ballard Matt and the team were amazing. Gave all the effort and best customer service ever! Thanks Matt Ballard and Gates Nissan for a great experience! Matt and the team were amazing. Gave all the effort and best customer service ever! Thanks Matt Ballard and Gates Nissan for a great experience! More
Fast and friendly I always take my Nissan for service at Gates Nissan. This visit I talked with Pamela over the phone about setting up the appointment and Kathy was the I always take my Nissan for service at Gates Nissan. This visit I talked with Pamela over the phone about setting up the appointment and Kathy was there on the day of the service. They were both friendly and helpful. Kathy explained what was done and let me know about upcoming maintenance issues that need to be addressed. More
Amazing and effortless! Austin made made my car buying experience amazing! The entire experience was effortless!! I absolutely love my new car and would recommend Austin and Austin made made my car buying experience amazing! The entire experience was effortless!! I absolutely love my new car and would recommend Austin and his team to anyone!! They were genuinely caring and helpful!! More
10 Star Experience We just purchased a used 2017 Nissan Sentra for our daughter for her 18th birthday. It is our 3rd purchase at Gates Auto family. The whole experience We just purchased a used 2017 Nissan Sentra for our daughter for her 18th birthday. It is our 3rd purchase at Gates Auto family. The whole experience was very pleasant. The price of the car was very competitive. But what sets them above the competition is their professionalism and personal touch. They went above and beyond to make our daughter’s special day extra special. Our primary sales person, Mathew Ballard, took it upon himself to decorate the car with balloons and a huge bow. There was also a birthday card signed by all employees. It was a great experience overall. Also a shoutout to sales managers Nick, Ali and all the sales&service people that were part of this experience. They’re all great guys with great attitudes at Gates Nissan. We can’t thank you enough. We are customers for life. More
2014 CVT Failure Kathy was very friendly and helpful from start to finish. Got me in asap with a loaner on standby. She kept me up to date on my vehicle and when it wa Kathy was very friendly and helpful from start to finish. Got me in asap with a loaner on standby. She kept me up to date on my vehicle and when it was ready. She went above and beyond to let me know my cvt was covered up to 100k miles. :) Saved me a huge chunk of change! Thanks again Kathy and Nissan. Love my Sentra and the nice 2018 Rouge I used for a loaner. More