Gates Nissan

Always Great! The Richmond Dealership is always friendly, professional, and accommodating. Their prices are fair and I have a good experience with every service. The Richmond Dealership is always friendly, professional, and accommodating. Their prices are fair and I have a good experience with every service. I plan to stay a Nissan owner. More

Oil change service with 27 point inspection. I wanted to protect our investment in our 2017 Nissan Pathfinder, so we returned to the dealership where factory trained technicians completed the wor I wanted to protect our investment in our 2017 Nissan Pathfinder, so we returned to the dealership where factory trained technicians completed the work for us. All our expectations were met and surpassed. More

Another great experience at Gates Nissan! We purchased a New 2016 Nissan Pathfinder around 3 years ago and needed more space for a growing family. We shopped around for the color, features, et We purchased a New 2016 Nissan Pathfinder around 3 years ago and needed more space for a growing family. We shopped around for the color, features, etc of the used 2019 Nissan Armada. We were happy to find the exact one recently by waiting and working with Michael Statham at Gates. It was yet another great experience. No pressure, not rushed and we walked out with the exact one my wife wanted. Thank you as always for making it pleasure to do business with you! More

Excellence is not an accident Nissan service center works overtime to keep their customers on the road. Pamela and Kathy are great at getting you an out as fast as safety allows. Nissan service center works overtime to keep their customers on the road. Pamela and Kathy are great at getting you an out as fast as safety allows. Robin is always available for a question or to direct you to an answer source. Service technology is excellent. They will even run your car thru car wash if you ask them to do that when you are in for service. More

Extremely satisfied I had a blowout on Thursday, called late that afternoon and was able to get my vehicle in the next day to have the tire replaced. All went so smoothly I had a blowout on Thursday, called late that afternoon and was able to get my vehicle in the next day to have the tire replaced. All went so smoothly. They even washed my car. Thanks Gates Nissan. I More

First time service We had finally put enough miles on our car to warrant our first service. I was a 1/2 hour early for mu appointment and was taken right in. Service wa We had finally put enough miles on our car to warrant our first service. I was a 1/2 hour early for mu appointment and was taken right in. Service was fast and complete. I want to thank Kathy for all of her help and explaining the service upon completion. Thanks again Gates Nissan .Job well done! More

Car repair I was very pleased with the friendly staff and the promptness fixing the the transmission on my rogue and also for the drinks and snacks that they of I was very pleased with the friendly staff and the promptness fixing the the transmission on my rogue and also for the drinks and snacks that they offer More

Above and Beyond! Gates Nissan is spectacular! From Pamela to Bobby, through coordination, patience, kindness, pleasant demeanor and showing a genuine concern for the c Gates Nissan is spectacular! From Pamela to Bobby, through coordination, patience, kindness, pleasant demeanor and showing a genuine concern for the customer, I am eternally grateful. You made my day easy, less stressful (at the least). I will recommend you, to everyone I possibly can. 2012 Nissan Versa More

Oil change and tire rotation I brought my 2018 Rogue in without a scheduled appointment. They had in serviced in no time. I was very pleased with the fast , friendly service at Ga I brought my 2018 Rogue in without a scheduled appointment. They had in serviced in no time. I was very pleased with the fast , friendly service at Gates Nissan. More

Pleasantly Surprised I brought my 2017 Nissan Rogue in for an oil change and tire rotation. They determined that I also needed two air filters. My prior experience with th I brought my 2017 Nissan Rogue in for an oil change and tire rotation. They determined that I also needed two air filters. My prior experience with the Service Department resulted in an unnecessarily long waiting time. Consequently, my oil change this time was free. The staff of the Service Department are always friendly and very knowledgeable. It was such a surprise when I went to pay, that Pamela advised me "there would be no charge for any of the service." It's not often that a corporation places customer service in front of profits. Kudos to Pamela and Gates Nissan! I would recommend Gates Nissan and their Service Department to everyone. Kay Harvey More